dalifla quytah dagney
Kylee Evancho
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Those of you who subscribe to Netflix's DVD mail-order business have always had to return the rented discs to avoid being charged for them. But with the service soon to close its doors, Netflix will apparently look the other way if you choose to hang onto your remaining discs. And that doesn't include just one or two DVDs but potentially as many as 10.
In a Monday post published on X, formerly known as Twitter, Netflix said that it would not charge for any unreturned discs after September 29 and told subscribers to enjoy your final shipments for as long as you like. The post itself was an attempt to clarify what Netflix called all the "news headlines out there" that seemingly gave mixed messages over whether or not people had to return the discs following the demise of the service.
The confusion followed an announcement by Netflix that offered subscribers a chance to win as many as 10 extra discs shipped to them on the final day of the service. Visiting the Finale Surprise website and signing in with your Netflix DVD account automatically qualifies you, though there's no guarantee you'll be one of the lucky ones to receive all those DVDs.
This past April, Netflix broke the news that its familiar red-enveloped DVD service would end with the shipment of its final discs on September 29. Providing films and TV shows by mail for a quarter of a century, the DVD service was responsible for sending 5 billion DVD and Blu-ray rentals to customers since its inception in April of 1998.
But with faster and easier streaming options grabbing more business, Netflix found it increasingly difficult to justify the efforts put into the DVD rental trade. Revenue from the DVD service declined steadily over the years as the company steered customers toward the streaming plans. In 2022, Netflix's DVD rentals accounted for $145.7 million in sales (down 20% from 2021), representing just 0.5% of total revenue, according to an April story from Variety.
People accustomed to streaming their favorite entertainment whenever and wherever they like might question why in 2023 Netflix customers continued to rent DVDs by mail. As a classic film lover and someone who's subscribed to the service for years, I have a simple answer. So many great films, especially ones from the Golden Age, simply aren't available for streaming, either through Netflix or other services.
To quench my thirst for classic films, I subscribe to The Criterion Channel. I'm also a subscriber of Amazon Prime, which offers a fair selection of older movies for streaming, though most of them require a rental fee. I'd love to get TCM, but my limited cable package doesn't include it, and I'm willing to shell out only so much money on entertainment. That left Netflix DVDs as the best source for films, and not just older classics but newer releases.
I'll be sad to see the service fade into the sunset. I always looked forward to finding that red envelope from Netflix in the mail, knowing that a great film or TV show awaited me. But one small consolation is that I'll be able to keep my last few DVDs so I can watch and rewatch them whenever I want.
I am writing to express my outrage over multiple Rogers CS employees' actions. I am appalled by how I have been treated and the lack of action to resolve my issue. I HAVE SUBMITTED MANY complaints with no response as promised within 24 hours.
Despite repeatedly informing Rogers that I did not enroll in their Ignite bundle streaming and internet service, it was on part of an unethical representation made by a Rogers CS rep. I have been charged for it, and now my account has been cancelled including cancellation charges of over 600$+ for a 24-month term being changed and 400+ for unreturned equipment. I have been billed for leaving early cancellation on a bundle deal I never authorized. This is unacceptable. I HAD NO CONTRACT IN PLACE WHY WOULD I ENROLL MYSELF TO SAVE 5$ and pay outrageously for TV service when I had Disney, Netflix, Prime?
I have contacted Rogers multiple times to rectify the situation, within 24 hours of the email notification regarding these new account changes but nothing has been done. I have been promised that my concerns would be addressed, but no action has been taken. It has been over a month since I first reported this issue, and I have yet to receive a phone call or email regarding the matter. I was told they reversed the charges and changes however this resulted in being charged for early cancellation. I had explained many times this was a mistake on their end and I did not request a bundle deal. I asked for this reversal to take place within 24 hours and 10 calls within 30 days refund date line.
I am willing to pay my outstanding balance, but I refuse to pay for a service that I did not request or authorize, please just remove the new account changes and revert me to my old plan and I will be so happy...
I hope that Rogers will take this matter seriously and assist me in returning the unopened streaming box and removing the unauthorized charges from my account. I have been a loyal customer of Rogers for some time, but I cannot continue to support a company that treats its customers in this manner.
I received emails regarding changes made to my account, turns out this was after getting off the phone with a rep regarding cancelling my service as I could not afford it much longer. The worst is about to arrive, I called within 10 minutes of receiving these emails thinking it was a scam and there could be no way I would enroll myself into Rogers Ignite bundle streaming and internet, I reported it and was told someone would get back to me and reverse the changes. ALSO AFTER SUBMITING A complaint OVER 3 TIMES, NO RESPONSE HAS BEEN RECEIVED BY ANY REP OR MANAGER WITHIN 24 HOURS. THIS IS SO UNFAIR.
A month has passed and now my account is cancelled and I have been billed for leaving early cancellation on a bundle deal I had no authorization in, I had asked many reps to make the changes as it never happened however not sure how incompetent the rep was he promised it would be done and at the end of the call they said they reverse the new changes and put me back on my old plan. However, it is May 6th now, changes we made on Jan 29th, 2024, after complaints and multiple calls back and forth trying to remove these new 24-month term charges... I was once again assured they would go over the recording and call me back. I have yet to receive a phone call or email. I will report this to the CRTC, this is unethical, I was so polite in terms of getting the help I needed, having to pay 500+ for early cancellation on something I did not enroll myself into, I was already month to month no contract, I only called to ask why I been being charged double but I was told my promotion was removed, however, I was given this promotion by an account manager and was promised this discount will remain for over 2-3 years and if it did ever cancel I could just call and they would add the additional discounts.
Please rogers community help, they will send my account to collections and I just want to pay what I actually owe not these cancellation fees and unreturned equipment. I never opened the streaming box they sent me. I told them this and they said you can return it via a return label which no one helped me with.
After all this does benefit rogers, they will make over 1200$ on cancellation fees and lose a valuable customer, I have a corporate account in BC with over 15+ devices for our business. I only have this account for my children going to school in London On, they did not make any changes as I only I have access to use the portal account.
Please someone help me, I want to pay my outstanding balance without the additions charged. I called within 24 hours to cancel and revert these changes. Don't they offer 30 days money back guarantee ? I did so much for rogers especially my referalls to my family. I will need them to get back to me as I have submitted complaints and no response, they only needed to review our voice call and it would give away that I did not order a streaming plan and internet.. I don't need streaming plan and save 10$ a month to lock myself in a contract for 24 months. @Rogers