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Kylee Evancho
I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."
I have contacted Verizon on the chat option 4 times now. They try to have me contact paramount, Click the link a bunch of times. Nothing works. Paramount is active and shows managed by Verizon. Verizon has no idea what to do apparently.
Has anyone who got a reply from Customer Service to contact them directly about the Netflix/Paramount activation problem actually contacted them and gotten this resolved? It's been 10 days for me, several phone calls of too long a duration and I'm nowhere with this.
Same issue here. The toggle does not work. Tried on several browsers and other devices. Verizon chats are utterly useless. Its like they don't even reed the messages before replying. Been getting replies like "have you turned it off and back on again".
Same problem, and was actually told on fb messenger due to known problem they were discontinuing promo, but I see that was not true, as still appears if not logged in. I have paramount plus activated, like others, but toggle does not work for Netflix activation. When will this be fixed?
I'm having the exact same issue as everyone else and keep getting the exact same frustratingly generic responses from verizon reps, as you can see in this chat thread. I had a multi hours long chat conversation as well as a phone call with a rep that ended in no help whatsoever. I really hope this issue is fixed soon. It's crazy that this many people are having problems and Verizon seems to be doing nothing about it.
I had this same problem. I contacted a chat rep and they were not able to fix the problem, however they did open a support case and gave me a ticket number. After waiting a few days (they said it could be 7-10 days) my Paramount Plus subscription was set to active and then I was able to toggle Netflix to active and setup my account.
It's now been 2 weeks has anyone been able to get the slider to move so we can activate the paramount + and netflix? Countless hours with support agents who just submit tickets and nothing ever seems to come of them.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.