Вакансия в MySQL Bugs Analysis Support Group

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Sveta Smirnova

Dec 12, 2013, 7:02:12 AM12/12/13
to moscow-mysq...@googlegroups.com

В компанию Oracle, в группу, где я работаю, требуется человек. Текст

Job ID: IRC2378540
Job Title: Technical Analyst 3-Support
Location: Russian Federation,St. Petersburg
Organization Name: MySQL Support
Department Description:
Oracle, the world's premier database company, is hiring expert technical
support staff for MySQL - the world's most popular open source database!
By joining this proven team of MySQL professionals, you will assist
customers in the resolution of their issues with your wide-ranging skill
set. From explaining database internals to reviewing schema design, from
application architecture review to client code analysis, from best
practices definition to defect analysis - customers will look to you for
assistance in addressing their needs in a timely, professional manner.
You will continually exercise and grow your diverse skills as you
deliver the highest quality support possible to customers.
Brief Description:
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and electronic
means, as well as, technical questions regarding the use of and
troubleshooting for our Electronic Support Services. A primary point of
contact for customers, you are responsible for facilitating customer
relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated
Detailed Description:
As a Sr. Support Engineer, you will be the technical interface to
customers, Original Equipment Manufacturers (OEMs) and Value-Added
Resellers (VARs) for resolution of problems related to the installation,
recommended maintenance and use of Oracle products. Have an
understanding of all Oracle products in their competencies and in-depth
knowledge of several products and/or platforms. Also, you should be
highly experienced in multiple platforms and be able to complete
assigned duties with minimal direction from management. In this
position, you will routinely act independently while researching and
developing solutions to customer issues.
Job Requirements:
Job duties are varied and complex utilizing independent judgment. May
have project lead role. 4 years experience with Core products or five
years experience with Applications products and have a technical degree
i.e., BS Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications)
proven professional/ technical experience, i.e., demonstrating an
understanding of Applications at a functional and technical level
(preferably Oracle)
Additional Details
Successful candidates will possess the following characteristics and
Excellent knowledge of the MySQL server and utilities
Excellent knowledge (theory/practice) of MySQL Connectors and client
applications using ODBC, Java, PHP, Phyton, .NET and VB
Experience managing MySQL in production settings
C/C++ or Java software development experience: candidate should be able
to write and debug client applications using C API and Connector/J
Understanding of high availability, load balancing, and performance
Understanding of database engine design and implementation
Strong troubleshooting skills
Strong experience with Linux, MAC OS X or Windows development environments
Basic knowledge of Linux administrative tools
Ability to pass all levels of MySQL Certification
Excellent spoken and written communications skills in English
Willingness to work on rotational basis
A desire to serve customers with a passion
A desire to be a team player within a small virtual community
Ability to manage multiple priorities with limited supervision

Ответить на вакансию можно по этой ссылке:
Туда же все вопросы по условиям контракта и зарплаты.

А меня можно поспрашивать о том, что придётся делать =)

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