Adobe Reader Keeps Crashing Windows 10
Вячеслав Бахтыгозин
On all of my machines, Adobe Reader can suddenly decide to crash, resulting in a "Adobe Acrobat Reader DC has stopped working", all my notes and work becomes lost. After restarting, it requests if I want to recover the lost work, but it always fails doing so. Several of my colleagues have the same problem, making me think this is a common issue with Adobe Reader in general.
I have the same problem. I am busy writing a PhD dissertations, have multiple pdf files open and then "Adobe Acrobat Reader DC has stopped working", all my notes and work becomes lost, extremely extremely frustrating. This has been going on for 6 months probably, have re installed it many times, repaired, etc. nothing helped. I am changing to a different pdf reader, Adobe is the worst.
I made an Adobe account to report that I was having the same irritating problem as Martin, attempted each of the troubleshooting steps, failed to fix the problems, downloaded an alternative to Adobe, and now not only am issue-free with the new program but also enjoy it more than I ever did Adobe.
I completely agree. Adobe has become the biggest load of crud since Windows 98. I have an enterprise id accoun - I can't sign in to it from pc, tablet, phone or anywhere. Therefore documents can't sign to the 'creative' cloud (haha). The acrobat reader that comes with the enterprise account keeps on crashing if I ever try to open a comment that I wrote earlier and saved the document. - with the message "the procedure entry point could not be located ... etc". That meant that the program was completely unusable. So I uninstalled it and installed the most recent version of Reader DC. It has autosave ticked. I have just worked on a document for 13 hours m,making comments and highlighting. It suddenly crashed, and no autosaved document is to be found anywhere.
I was working on a document on my tablet on the train yesterday. No way of saving it (becuase it is done automatically hahahahah). But this morning when I went to open it again, so sign of the document or the changes I had made to it or to an auto saved version anywhere.
Best solution, if you were previously using Windows 7 is to right click on your desktop shortcut, then click on Properties. Click on the tab that says compatibility and the select compatibility mode to run the Windows 7 (or other) version of your Adobe Reader. Click OK and you're good to go. This also works for Adobe Acrobat X Pro.
Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive.
I've tried to check on the Creative cloud desktop but it didn't show any updates. I manually download the update. Now the version is 23.008.20555. The update is optional update. I will see if it can slove the issue.
The 64-bit application is a unified application for Acrobat and Acrobat Reader. If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.
Hi @Sjaak Banaan
Hope you are doing well and sorry to hear that
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
Please try to reset the Acrobat preferences as described here -discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC -in/102367 and try using the application there and check.
If it still doesn't work, please remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link -dc-downloads.html
Looks like it's happening with all PDF files, that is also what my colleges are experiencing. Files are on a NAS, but it also happens on my own harddisk. To me at home and at work, so it is affecting several systems. Somewhere else someone noted this is happening to the 64-bit version only... can you confirm this? Is there a link to 32-bit version?
Please try to remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link -dc-downloads.html and see if that works.
If it still doesn't work, please collect the Crash/freeze logs -logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
Does this coincide with the Creative Cloud Update? My version of Acrobat DC as well as other programs, including Photoshop, as well as MUSE (EOL- but had worked until the update) is experiencing crashes on start-up that coincide with the CC update in December.
1-15-2024 the system is now crashing and I am unable to work on any file on my hard drive. I have rebooted and no change. I am receiving an error message "Acrobat made some improvements to functionality and performance. You must restart Acrobat now to continue working." The program closes and when i reopen this error message appears over and over. HELP!
I have been having the same problem recently but only mostly with complex PDFs like architectural drawings that we make and use. I disabled the new acrobat and it fixed the problem. CLick on the menue top left and scroll down...you should see an option for 'disable new acrobat'. Just click it and hit ok at the prompt. It limits some templates and other add on functions that seem to have been added and likely causing the problem. Reopened the same file and no issues.
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
If it still crashes, please collect the crash/freeze logs -logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
Regards
Amal
acrobat is broken since last december and despite i investet hours in finding a solution, acrobat keeps crashing. i have to use chrome for viewing lager pdfs (more then 20 pages) and in chrome its runs like a brise ... so tell your technicians to correct what ever they messed up last year ... i really dont get it how bad your support is ... i read hundrets comments about the same problem in the last few month - how is this possible.
Same here. Since the last update evey PDF we try to open either we get the "not responding" or the Acrobat freezes. This is impacting multiple systems in our lawfirm. I also noticed that once Acrobat crashes we cannot open another PDF unless we go to task manager and end the Acrobat background process.
Same problem here; it just started in the last couple of weeks. The program repeatedly freezes for several seconds with a Not Responding message. I don't even need to have a document open--if I launch the program from the Start menu and just try to reposition the window, the same thing happens.
Update Jan. 12--bizarrely, the problem *seems* to have gone away this morning (after a few weeks of experiencing it every time I used the program). I didn't do any of the troubleshooting/repair procedures above, since no one had reported they were successful, and they all looked like the boilerplate "make sure your computer is plugged in" variety of troubleshooting suggestions. I'm guessing Adobe pushed an update that repaired the problem? Anyway, keeping my fingers crossed....
same here.. I had to reinstall Acrobat 5 times in the last months. Even tough I have a Acrobat Pro license, I could not install Acrobat Pro, the only solution is to install the free Acrobat reader, after which it asks me to upgrade to Pro. Then it works for a few weeks until the fatal freeze again. This morning I lost again 1 hour to simply open and sign a PDF document.
I have been having the same problem recently. I disabled the new acrobat and it fixed the problem. CLick on the menue top left and scroll down...you should see an option for 'disable new acrobat'. Just click it and hit ok at the prompt. It limits some templates and other add on functions that seem to have been added and likely causing the problem. Reopened the same file and no issues.
We have just had Acrobat Reader update, it looks like it got a new interface, however it keeps crashing, it will stay open for a couple of seconds and then close, no error reported to the user. However we do see the crash events in the event log. We had no issues on the previosu version and this has now become a real issue for us.
I'll just put it down to a rubbish update, I can't have this not working, thankfully I kept a copy of the older 23 version. Removed this mess and installed the previous. Have now turned updates off. We are now working again but I really didn't need this at the end of the week. Really need to find an alternative.
Same problem over here. Seems to be connected to the latest update. It randomly occurs among our users. You really need to fix this via patch, Adobe. We are deploying all our software via intune and have currently no option of rolling back. As it would run into the same problem because I am not really enclined to stop the auto-updating feature.
Please get on it, asap and release a patch.
Kind regards