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Sharon Harris

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Aug 2, 2024, 8:19:12 AM8/2/24

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We can get Netflix on our Bush 24" TV and on our Samsung Qled tv in living room but today we can no longer get Netflix on our bedroom tv. A message repeatedly comes up "this device is not compatible with Netflix. Go to "www.netflix.com/compatibledevices" but this is of no help. Our Netflix subscription is changing on the 2nd June but why is there suddenly a problem now? Anyone got any ideas of how we can restore compatibility? I've tried software update, checked there is good internet connection (20Mbs), unplugged the set for 10mins. Online holds out possibility of downloading "Firmware" on to USB flash drive then plugging in to tv USB socket to update but I can't find this "firmware" anywhere on Samsung site. Please can you help!

If you your TV states the app is no longer supported Netfliix has stopped updating the app for your TV. Only way to get it too work again would be to get a Chromecast, Amazon, Roku streaming device and plug it into your HDMI port on your tv it states on Netflix's website that you posted

Installed the 3 pack M4 few days ago and everything seems fine except one, extremely annoying, thing: Netflix on a Samsung smart TV stops streaming after 5 minutes from when I hit the play button on the remote. I get a tvq-pb-101 (3.1.-82) error code, which means you'll need to disconnect the TV from power in order to resolve this.
Youtube and all other content of TV don't have any problem. Even after Netflix stops, I can switch to Youtube and stream there. TV also indicates it's connected to the network while Netflix stopped working.
The system is in router (not AP) mode, and that's about all I know regarding configuration.
Please help!

@Asaft I have the same problem with my Deco E4,I've been using it for almost a year then suddenly this afternoon netflix stopped working/ can't be accessed in router mode, In AP mode on smart TV does not work.

After rebooting the smart TV, Netflix would start streaming again, and will stop exactly after 5:50 minutes of streaming, display 'loading 25%' for about a minute, and then display the error. This will happen after every reboot.