elizwren tarcollah lyzabettah

0 views

Skip to first unread message

Badomero Schoulund

unread,

Aug 2, 2024, 7:32:40 AM8/2/24

to moonlopuspork

For the past four years, I've had no problem streaming Netflix over my Roku box (I have high-speed dsl). Then two months ago, it stopped streaming. I've been on the phone with Roku for hours and tried everything, including buying a new Roku box. There doesn't seem to be anything wrong with the Roku, since I tried it at another location (on a much slower Verizon dsl connection) and it works fine. So I bought a Vizio apps TV -- I have no problem connecting wirelessly or connecting to Yahoo News or Yahoo Finance, but it won't stream at all (Netflix, YouTube, etc.) Vizio sent a repairman and there's nothing wrong with my TV. They say that it's a problem with Verizon dsl or a router issue. Verizon has checked my line, has sent me a new gateway router (I've tried both the Westell and Actiontec) and nothing works. But it worked fine two months ago!!! Anyone have similar issues -- or solutions???

Thanks, but I think the firewall is off. When I look at the router settings it says, "The default firewall security level is set to "Off". Activating the firewall is optional. When the firewall is activated, security is enhanced, but some network functionality will be lost." FYI, this is what it says for the Firewall Status:

I have the same issues. and V'zon tells me that I need the faster version of DSL to use netflix, This is something I had for two years then V. took it away because " I live too far from the substation" now I get another notice that I am being offered the higher speed DSL. I am so confused and frustrated

I don't think speed is the issue. I took my Roku box, which stopped working at my house with very fast dsl (15 Mbps), and tried it in my apartment which has very slow Verizon dsl (1 Mbps). The same Roku box worked fine in my apartment?!?

I have a Dolby Digital receiver (not Dolby Digital Plus nor Dolby Atmos) and a television with only Dolby Digital support. I connect my Chromecast with Google TV to a splitter, which then connects the television and receiver, respectively.

However, when I turn on the Netflix app, it does not detect that Dolby Digital is available and does not even display that 5.1 audio is available for the content. When I manually switch the advanced audio settings to Dolby Digital Plus (which neither my receiver nor television supports), the Netflix app displays that 5.1 audio is available for the same content. Obviously, since my receiver and television does not support Dolby Digital, there is no sound when I try to play the content in 5.1 (since it was outputted in Dolby Digital Plus).

While I do not subscribe to other services with 5.1 content, I suspect that there is a similar problem with other apps. It seems that the apps do not detect that Dolby Digital is available and therefore, can't play the audio in Dolby Digital instead of Dolby Digital Plus. Shouldn't Chromecast for Google TV be able to downmix the content such that it is playable in Dolby Digital?

Google Support: PLEASE FIX THIS!! It is very disappointing that I cannot play the content in surround sound with legacy equipment even though Chromecast with Google TV is supposed to work with Dolby Digital only equipment!

After some research it seems that the problem is simple, Netflix moved to Dolby Digital Plus a few years ago and Chromecast will not convert the Dolby Digital Plus signal down to Dolby Digital. Other streaming devices have been reported to be able to do this, which means it is disappointing Google is not providing a similar experience.

Just to make clear, as the thread title states this should not be viewed as a Netflix-specific issue. I find other apps such as Amazon Prime & Paramount+ also fail to output D5.1 on the Chromecast platform. Others may have mentioned Hulu (not available in my region) & YouTube (I don't watch Google's ad-delivery service) work fine but it should be clear that Chromecast as a platform is currently problematic for apps that would require Dolby audio downmixng when it's competitors by and large aren't...

I've resorted to using an alternative AV receiver which I have and plugged the CCwGTV directly into that, bypassing my TV which does not support Dolby Digital Plus. This has made the setup more complicated and slow but at least I now have surround sound.

Another complaint is that I still had to dig through the setup menu and activate Dolby Digital Plus as the surround sound format (it didn't automatically enable it in advanced settings) - which adds yet another step to setting this up. Why so complex Google!?!?

Since all my devices say they support DD+ I wouldn't have thought down-mixing to DD was required. Could it just be that although my TV spec says DD+ is supported, this does not include sources fed via HDMI? I'm not sure what other sources I can test (I think DVDs etc might just be DD?).

Google's attitude towards solving this problem is very disappointing. The recent update to Android 12 didn't solve my problem and now I've switched to Apple TV, Xbox, Playstation 5 and they all output 5.1 surround using Dolby Digital.

The ChromeCast is not the only device that won't convert Dolby Digital Plus to Dolby Digital. Roku devices also have this limitation. Unfortunately there is no way to get around this without using audio equipment that supports DD+.