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Edilma Howard

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Aug 2, 2024, 2:41:45 AM8/2/24

to moonfestcovo

You could try a factory reset of the box just select the option to keep your recordings, (you will need to sign in again to your apps), some user's have had a problem with the match frame rate try turning it off if set to on.

Hi @walneyhammer Thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums.

I'm sorry to hear about the issues with the Netflix services you are having.
May I ask if the advice on the forums thread has assisted you or are you still experiencing the same issue?

Let us know and we can go on from there.

Kind regards.

Nothing I have tried has helped unfortunately. It happens every single time now. If I open Netflix then the screen freezes on the netflix logo. Once I power the box down and back up again then I can get into Netflix, but the next time I try it freezes again.