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Edilma Howard

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Aug 2, 2024, 12:46:27 AM8/2/24

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I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?

So the solution is for Samsung to assign an employee to each Samsung smart TV that's ever been sold. This employee would be responsible for rebooting his or her assigned TV every time the app locks up. TV mounted on the wall? No problem. Samsung employee will take it down, unplug/replug it and remount it. TV in an entertainment center? Samsung employee will jockey the TV around to get to the plug.

YES PEOPLE I AGREE WITH TIM. Samsung is evading this whole problem. I will do the same from my end. I live in Trinidad & Tobago. Samsung rep on the island doesn't know either what to do. They want to charge me just for a technician to come look at my TV. My TV is only 4 months old.

This helped me too. Thank you. I almost went crazy trying to get Netflix to open. I actually have second user logins for both Netflix and Foxtel. Neither of these companies honor the second user login on Smart TV. I will not subscribe to them. I use HDMI Cable connected to the Samsung Smart TV and Laptop PC just like I did with my other Sony TV.

Turning the power off, waiting then back on worked for me. Resetting Smarthub never worked because it kept asking me for a pin number I never set up. Just as well. The power on off was much less stressful after trying unsuccessfully to uninstall Netflix and Amazon.

Thanks. I just bought my Samsung Smart TV so I have the "luxury" of returning the thing if it can't be made to "play nice" with Netflix. I've already spent too many hours and headaches trying to communicate with Samsung and Netflix and searching GOOGLE.

I have the same problem, netflix app appears to be part of the samsung firmware on my TV, only app I cannot remove and reinstall I think. I have a Samsung blu ray player too, guess what exactly the same problem with netflix, everything else work fine on both tv and blu ray player except Netflix. Samsung you are about to lose a heap of customers very quickly. Netflix I suggest you get your heads out of the sand and start putting some pressure on samsung to fix their poor quality products or you also are about to lose a heap of customers next month. By the way Stan and all other apps work fine. The Samsung bluray ray player when won't connect to netflix, I can check network it checks and connects to 3 out of the 4 netflix servers but won't connect to server 3 and that's the problem.

Samsung has not updated the netflix app in thier tv and blue ray firmwares and is running an old netflix app. But alot of samsung devices you cannot unis tall and reinstall the app. Samsung has to do a firmware update. I have contacted samsung service who remotely connected to my TV, but could not fix the problem, they were going to escalate the problem and they would ring back in 24 hours. That was 3 days ago and nothing from samsung. Samsung has no idea of customer service at all.

Netflix and Amazon Video both will not play any titles on either of our Samsung TVs for at least the past month. We have no problem watching on our laptops, phones, iPads, or on our Sony TV or through the Xbox. Just went through the long process of having a Samsung rep access the TV remotely, including restoring the TV to factory settings and restarting the SmartHub. Nothing worked. They are telling me someone will contact me in 2 days, but after seeing this 41-page thread, I'm not sure that will ever happen. This is a known problem that Samsung isn't addressing quickly enough. The rep on my chat should have been aware of this issue and that there is currently no resolution.

I recently bought a Samsung UHD TV Smart TV and am using Yamaha receiver with 5.1 surround.
I had to install the optical cable from TV to Yamaha receiver and then set your receiver to
Audio-1 so you can then hear Netflix ! Good Luck

I cannot get any sound through my receiver when using netflix app from my samsung un55f6300. I am using ARC HDMI input and I tried an optical cable to the receiver. Do I need to change any settings on the tv, app or stereo? If anyone can help let me know. My receiver is a denon X400

Great article Eric, I learned a lot, and it was very clear. Method 2 works for me, but I tried method 4 with the ARC capability (tv, receiver, and hdmi cable have the capability), I activated ARC on both the tv and the receiver through the set up menus, kept my receiver on the hdmi channel, and it does not work: I still get the sound from the directv, with the image of the tv app (Netflix, YouTube, etc.) I have no idea why this does not work ?

Also, for other components (cable box, media player and blu ray player), I have a conventional setup where the components are connected to the receiver via HDMI and one HDMI cable goes from the receiver to the video in of the TV. This works well and I want to keep it the same way while being able to do the items above (Netflix and Chromecase on surround sound).

Eric, Is there any problem in using both an HDMI and a digital optical cable to get sound? How does the TV know which cable to use as sound? it seems it is the only way to get sound from my smart TV Apps and my Satellite TV to work on my surround sound. Both are wanting to use the ARC input on the receiver but I only have one ARC input on my receiver. I have a Samsung 7150 smart TV.

My new Samsung Smart TV is connected via HDMI/ARC to my AV Pioneer receiver. The TV can turn ON/OFF the receiver, and the TV can steer the receivers volume.
Problem is, that after turning both products off via the TV remote control, the receiver is turned on by itself the next day!
How is that possible?

Very helpful article. My TV has the HDMI/Arc input which I have connected from TV to cable box. I have digital optical from receiver to cable box. What do I need to do to get sound out of my surround system for the Smart apps. Little confused here.

Thanks alot for the info its simple n straight forward helped me save the hassle of connecting optical cable unnessarily to my first home theatre system denon awr-2200 and tannoy tfx 5.1 + uhd48 samsung tv..

I bought new lg tv version 55uh850t in jan 17. And i have bose home theatre 520 soundtouch system. Now the problem is when i share any video to my tv the sound does not come from my home theatre but when i switch to internal speaker of tv then sound is coming from tv. I have already connected a hdmi cable from tv(arc) to home theatre. But when i am using optical cable then sound is coming through my home theatre. This is the problem with only mobile sharing video to tv. Not with other connection. All are working fine. Pls give me a solution.

Thank you! New Samsung smart TV and relatively new receiver that both had ARC! This solved our app audio issue (we had the tv hdmi in the wrong port) Samsung support was no help, so glad I found your article or tv may have been thrown out the window.

I have ARC input and outputs but can still not get surround sound while watching streaming channels. Receiver was returned and all there tests indicate it was fine, fully operational. Got high speed HMDI cable still no solution. The surround sound works for DVD and cable stations but not for streaming channels, someone say changing settings in the streaming channels. Need help.

This article is fantastic, I could connect my Yamaha RX-V477 to my TV Samsung Q60-R using HDMI ARC cable and ports, therefore my streaming TV services can feed my AV Receiver with Dolby surround sound!!! But it has a trick, you need to try many HDMI cables as possible, the first one was not working as ARC for me, and this is not specified in the cable (ARC compatible or not). I live in Brazil.

I have a Blu-Ray player ... I have been using this for over a year ... I will often completely lose connection ... I thought this might be a wireless issue so last week I hard-wired the blu-ray player to the Actiontec ... This has not helped ... Should I be requesting an updated set top box?

Your Blu-Ray player is not affected by your STB, although when you connect wirelessly the Actiontec is obviously a possible culprit. The same is true when you connect wired to the Actiontec, and that's certainly a possible offender. Both the Blu-Ray and the STB are network clients on your home network and act independently (within certain limits such as IP assignments, etc.).

You need to investigate where the bandwidth issue arises, and one of the first issues to address (after the router) is your Internet connection speed. What is your subscription? It's possible (if somewhat unlikely) that your speed is too low and results in the buffering issue.

Not to be a pest, but your Blu-Ray is NOT connected to the STB. It's connected to the display device and usually by HDMI. OTOH, if you are using the Blu-Ray to stream content, it is connected to the Internet via the Actiontec router, either by Ethernet or via wireless. In any case, keep us posted and we'll keep trying on this end.

If you haven't already, try streaming Amazon onto your notebook. Wireless. If that works, the problem will be the Blu-Ray. I'm ignoring the cable to the TV because that would not cause the connectivity problem you are having.

I am having tha same problem, but the problem occurred when we switched to Fios from Comcast. Ever since then we have been unable to stream Netflix without it crashing, or failing to connect. It is either one of two problems. It could be a compatibility problem with the wireless range extender, or Verizon is chopping the signal when the bandwidth reaches a certain level, whether it is mine, or based on a majority signal. We went with Fios because we wanted a stronger signal, but we ended up getting a weaker signal. One problem, is not just internet it is also when there are a combination of TV and internet signals going on at once. You might have two TV's on and one of them is streaming Netflix on a player, and another person is surfing the web. Fios should be able to handle this because Comcast with a lower mbps can. Maybe Netflix runs less efficient on Fios and uses up more bandwidth? Who knows? But the problem for me started the day we switched over to Fios.