Apple Diagnostics Waiting For Support
Gene Honnette
I work in the repair shop as the lead technician at my college and our diagnostic server machine is acting up. Our old Mac Mini ran out of space so we transferred everything to an old stock MacBook Pro that we had. However, it gave us a few issues. The EFI tests in diagnostic mode and AST2 work just fine, but the OS tests freeze the Mac being tested at 'waiting for support'. I believe that this is an issue with Diagnostic Server, as that's where the OS-based tools are loaded from. I've reinstalled Diagnostic Server, its images, and Apple Service Utility. Diagnostic Server log says that everything is up and running just fine. I have tried connecting to our network directly, and also by trying a router with the DHCP server set according to TP567 (except with the router instead of Mac OS Server). Nothing we try seems to work, and it's preventing us from finishing repairs due to the inability to complete the trackpad calibration suite. Has anyone else had this issue?
I need to know how to stop a socks proxy from connecting to my device. Apple has confirmed this via their enhanced diagnostics even down to a specific port. I am waiting on them, its been over a year and numerous devices and platforms. I have tried all the usual and above and beyond. I only recently found that specifically was how it was happening. So, how to block socks protocol on your IOS device please?
Initially there was a bunch of account thefts and fraud. Accounts were taken, ruined, etc. Passwords change as well as settings. The screen has moved as if someone has it in their own hand, I have wrestled for control. I am fully away that a GUI is not needed.
Account theft or fraud is typically done remotely, without any access to one of your devices. It can happen as a result of "credential stuffing," which involves use of a reused password that was part of a data breach on another site. It can also be the result of brute force attacks on the server, phishing e-mails, an attack by someone who knows you well enough to guess your password, etc.
Seeing things change on the screen by themselves is never a sign of malware on iOS, as malware that does exist for iOS has no need to do such things. Most likely, this is due to something like a faulty or dirty touchscreen or some other iOS glitch.
Hearing someone else on calls is also not a sign of malware. This is probably some kind of interference or other issue with your cellular signal. This is something you should talk to your cellular carrier about.
Apple had confirmed it. Last I spoke with them...they were "working on it". Sure extremely unlikely I get it. I can tell you that the guy hacking me is an absolute psycho. I am fairly tech familiar and know how devices should act. Again. Apple ran detailed diagnostics which showed that there is a socks connection via some port using Link Director.
Instead of posting another sentence or two every few minutes in a new post ( on a Holiday when staffing is low ) please post logs and data files providing Apple's actual findings and diagnostic results. Something that can actually substantiate your text. Something that can be used as a source of information to provide mitigation information.
No problem. And just to wipe any doubt away. Im going to get fresh ones for you. Please give me a moment to call Apple and I will post here shortly. Sorry for the spam info above, I wish you could just edit a post. Posting soon.
Not sure why you are not seeing the update as I haven't run into anybody else running iOS 16.4 or earlier that wasn't able to update. Afraid I don't know much about the flaws to say whether your attack is responsible. Probably time to reset and restore from backup.
Over the past year I have submitted around 20 reports to Apple. Each one receiving a one sentence response of "We failed to find a security flaw in your report". A slap in the face for a guy that had to teach himself about all of this to gain privacy for his family again. I had downloaded the beta for 16.5 previously to see if there was a fix in there. Last night I had an Apple representative tell me, "well, if you couldn't connect your phone to the internet, you couldn't get malware right?" What a joke. What is funny...the other night I submitted a bounty to both Microsoft and to Apple. I met the guidlines for demonstration and to be paid out. What are the odds two companies put patches out for unrelated things on the same day? Haha. My most recent two submittions. Made on the same night.
So the 16.5 beta explains why you were unable to find the 16.4.1 update. Apple seems to have a strict policy against allowing older versions from updating newer numbered betas. That leaves a small but significant number of beta testers hanging out for several days. I suspect there will be new beta releases early next week. My personal solution was to switch to the last production release of Monterey and download Safari 16.4.1, and my non-beta iPhone to get the patches. I'll stick with those until I can update the rest of my OSs.
I've speculated elsewhere that the betas released ten days ago now don't contain the security updates just released for macOS, iOS, iPadOS and Safari. If they had a fix ten days ago, surely they would have released it much earlier, not on a Friday before a Holiday weekend.
We can't comment on bug reports you have sent to Apple, but be aware that they have a very strict bug bounty program, and if the details provided or impacts of a bug are not sufficient, they will not accept the report.
Also, you say that you have talked to Apple and they have confirmed your device is under attack. This sounds extremely uncharacteristic of Apple. If they actually believe that your iPhone is under attack, they would be working with you to learn more and to help you solve the problem. This is what they have done with victims of nation-state attacks, such as attacks involving infection with the Pegasus spyware.
How are you contacting Apple, and what specifically are they telling you? Are they recommending some third-party product to fix the problem? If so, you're not actually talking to Apple. They do not do that for iOS devices.
Apple has repeatedly ignored me since about 1.5 years ago. They completely turn a blind eye until recently forced through their own diagnosis to admit that there is an issue. I have submitted so much and asked for help so many times. I really need the right lawyer.
Woke up this morning and my track-pad had stopped working, now back working after restart, so decided to run diagnostics. The loader is getting stuck at the language select screen. I select the language, hit ok, then starts running diagnostic, but shortly after goes off, hear the start-up chime then returns to language select screen. It's already been to apple repair once after battery just unexpectly died., it would be nice to be able to just run diagnostics.
If there is an issue with the diagnostics after they have started running, then it most likely indicates a hardware issue with the laptop. Make sure all external devices are disconnected when running the diagnostics. You have a 90 day part warranty after each Apple repair. If the laptop was sent to an Apple mail-in repair depot (sent by you, the Apple Store, or the AASP), then you may even have a 90 day repair warranty on the whole laptop. Make sure to resolve any issues during this 90 day period after a repair.
I saw something from Apple where the most recent Big Sur update is causing the diagnostics take much longer to run, but unfortunately I am unable to provide a link here. Let it sit and see if the diagnostic will finish. I don't know how long it will take.
This is truly unfortunate, because 'not being able to complete the diagnostic' has always been a serious indicator of hardware problems. Now you have to check for 11.3, and ignore this symptom if running exactly that version.
Hey Man I am also having same issues after 2 logicboard replacements. As some have pointed out it might be Bigsur 11.3 issue however just like you after update to 11.4 the issue is still not fixed. I am also getting frustrated
Apple support team Bunch of useless people they took mine MBP m1 on the diagnostic and my Mac just stayed in their office for 4 days without any repair. I have same issues with diagnostic and also my keyboard and touchpad freezes while I'm running diagnostics. Also they saying that you need wait for future update "fix those problems" and the problem just stays there since Big Sur 11.0.1
The same hardware (USB stick for AHT, external HD or USB stick for ASD) works fine with four other Mac portables, and two of them can access Apple Diagnostic (the 2014 & later version of AHT) from the Internet as they're supposed to (the others are too old to do so). So the problem is definitely something in this MacBook Pro.
The MBP was showing other problems as well; I sent it to a repair service, who said the GPU needed fixing (apparently common in this model), which they did, and said the logic board now tested all good. But it still "Cannot load 'EFI/Drivers/TestSupport.efi'".
I spoke with somebody at Apple Support, who was mystified, suggested maybe it had something to do with the SSD? The SSD seems to work fine otherwise, starts up okay etc., and DriveDx (which gives detailed readout of SMART parameters) says it is good.
Yes, I also posted my query at Apple Discussions: MacBook Pro 2013 - cannot load Apple Hardware Test, and was referred to the Unable to launch Apple Diagnostics thread (which now has 163 "I have this problem too" clicks, while mine has 5). See my posts here and here for more detail and follow-ups.
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