Ops Manager Upgrade 4.0

172 views

Skip to first unread message

Tarik Alem

unread,

Oct 19, 2018, 3:24:02 PM10/19/18

to mongodb-user

Hello,

I recently attempted to upgrade my Ops Manager service from 3.6.(x) to 4.0.2.

I went through the expected steps and ran into a corrupt DB error with the RPM database when upgrading through RPM.

This was resolved and the upgrade displayed complete on the status.

Finally the last step is to start the application back up. When doing this I am receiving an error:

[chq-tarika@cesqaimms001 ~]$ sudo /etc/init.d/mongodb-mms start

Starting pre-flight checks

Failure to connect to configured mongo instance: Config{loadBalance=false, encryptedCredentials=false, ssl='false', dbNames='[mmsdb, mmsdbprovisionlog, mmsdbautomation, mmsdbserverlog, mmsdbpings, mmsdbprofile, mmsdbrrd, mmsdbconfig, mmsdblogcollection, mmsdbjobs, mmsdbagentlog, mmsdbbilling, backuplogs, automationcore, monitoringstatus, mmsdbautomationlog, automationstatus, ndsstatus, cloudconf, backupdb, mmsdbqueues, mmsdbprovisioning]', uri=mongodb://127.0.0.1:27017/?maxPoolSize=150} Error: Timed out after 30000 ms while waiting to connect. Client view of cluster state is {type=UNKNOWN, servers=[{address=127.0.0.1:27017, type=UNKNOWN, state=CONNECTING, exception={com.mongodb.MongoSocketOpenException: Exception opening socket}, caused by {java.net.ConnectException: Connection refused (Connection refused)}}]

Pre-flight checks failed. Service can not start.

Can anybody help? Have you ever experienced this scenario before? If so what was the fix. We went through the standard upgrade steps, after the recovering the rpm database we should have not seen any issues, thanks for the help!

Ops manager Error.png

Kevin Adistambha

unread,

Oct 23, 2018, 1:23:56 AM10/23/18

to mongodb-user

Hi Tarik,

The error message you’re seeing: Error: Timed out after 30000 ms while waiting to connect implies that the related mongod process either did not start or there is a network misconfiguration (whitelisting, firewall, etc.) that prevents connection to be made.

Having said that, Ops Manager is part of MongoDB Enterprise Advanced edition which is a commercially supported product. If your organisation/company already has a commercial subscription I would suggest to open a case in the Commercial Support Portal. They would be able to provide you with the support required to successfully upgrade your Ops Manager deployment.

Alternatively if you are evaluating MongoDB Enterprise and interested, please send me a private message with your contact details and I can request a MongoDB Account Executive to contact you and provide you with a solution.