install mongodb automation agent, fail to start on openSUSE VMware

[qu shaohua]

I created a VMWare machine and install openSUSE 11.1 (x86_64), after install automation agent, there are following errors when I start it. This machine can connect to internet.

[2015/04/30 13:54:02.351] [header.info] [::0]        GitCommitId = a9a1f15ab1decc54dd45c989d2d6b64e22ca10ba

[2015/04/30 13:54:02.351] [header.info] [::0]  AutomationVersion = 1.9.1.1093

[2015/04/30 13:54:02.351] [header.info] [::0]          localhost = mongodb1.cecloud.na.tibco.com

[2015/04/30 13:54:02.351] [header.info] [::0] desiredClusterClusterPath = https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.ceclo

ud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa=x86_64&ab=64

[2015/04/30 13:54:02.351] [header.info] [::0] ErrorStateSleepTime = 10ns

[2015/04/30 13:54:02.351] [header.info] [::0] GoalStateSleepTime = 10ns

[2015/04/30 13:54:02.351] [header.info] [::0] NotGoalStateSleepTime = 1ns

[2015/04/30 13:54:02.351] [header.info] [::0]     PlanCutoffTime = 300000

[2015/04/30 13:54:02.351] [header.info] [::0]            Verbose = false

[2015/04/30 13:54:02.351] [header.info] [::0]       TracePlanner = false

[2015/04/30 13:54:02.501] [.error] [main/components/agent.go:LoadClusterConfigAndLaunchNewDirectors:95] [13:54:02.501] Error retrieving cluster config from 'https://mms.m

ongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa=x86_64&ab=

64' : Get https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&

aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[2015/04/30 13:54:02.501] [.error] [cm/main/cm.go:main:253] [13:54:02.501] Error loading desired cluster configs : [13:54:02.501] Error retrieving cluster config from 'ht

tps://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa

=x86_64&ab=64' : Get https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=

1.9.1.1093&aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[2015/04/30 13:54:02.503] [.error] [cm/mmssettings/mmssettings.go:refresh:117] [13:54:02.503] Error retrieving settings from MMS: Get https://mms.mongodb.com/agents/api/a

utomation/settings/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa=x86_64&ab=64: x509: failed to

 load system roots and no roots provided

[2015/04/30 13:54:02.503] [.error] [cm/mmssettings/mmssettings.go:func·004:89] [13:54:02.503] Error while refreshing settings: [13:54:02.503] Error retrieving settings fr

om MMS: Get https://mms.mongodb.com/agents/api/automation/settings/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1

.1093&aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[2015/04/30 13:54:12.641] [.error] [main/components/agent.go:LoadClusterConfigAndLaunchNewDirectors:95] [13:54:12.641] Error retrieving cluster config from 'https://mms.m

ongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa=x86_64&ab=

64' : Get https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&

aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[2015/04/30 13:54:12.641] [.error] [cm/main/cm.go:main:253] [13:54:12.641] Error loading desired cluster configs : [13:54:12.641] Error retrieving cluster config from 'ht

tps://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa

=x86_64&ab=64' : Get https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=

1.9.1.1093&aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[2015/04/30 13:54:22.782] [.error] [main/components/agent.go:LoadClusterConfigAndLaunchNewDirectors:95] [13:54:22.782] Error retrieving cluster config from 'https://mms.m

ongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&aos=linux&aa=x86_64&ab=

64' : Get https://mms.mongodb.com/agents/api/automation/conf/v1/55367db8e4b00f4c9e72dd5a?ah=mongodb1.cecloud.na.tibco.com&ahs=mongodb1.cecloud.na.tibco.com&av=1.9.1.1093&

aos=linux&aa=x86_64&ab=64: x509: failed to load system roots and no roots provided

[Kevin Blake]

Did you find a solution to this?  I am getting the same problem with a new install

[Peter Gravelle]

Due to the way SUSE 11 stores SSL certificates, special configuration of the Automation Agent is required.

First, please check that /etc/ssl/certs/UTN_USERFirst_Hardware_Root_CA.pem exists. This is the root certificate for mms.mongodb.com

Assuming the file exists, please add the following line to your Automation Agent's configuration file:

sslTrustedMMSServerCertificate=/etc/ssl/certs/UTN_USERFirst_Hardware_Root_CA.pem

Then restart your Automation Agent. This should address the issue.

Thanks for your patience.

-Peter

[Kevin Blake]

This is great - it certainly seems to have solved the issue for me.  Thanks Peter!

[Wick S]

Hi, this did not work for me, still getting the same error, i installed an ubuntu HVM ami into my aws virtual private cloud. I can access the internet fine including the 443 port.