Samsung S5 Imei

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Práxedes Jamal

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Aug 3, 2024, 5:22:40 PM8/3/24

to mokevachen

Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions?

Please can you send your SN and IMEI in a Private Message to @Sam_UK along with your email address, name and order reference number. Please make sure to share this in private as it is sensitive and unique information. We'll be able to escalate your issue and get more information for you.

I also have the same problem and now John Lewis are denying they have ever had the promotion on the Z Flip 3 so feel completed conned and struggling who to contact as MTR haven't replied to my emails either