Hi Maria,
Which user module is that? If elasticity then you need to create block with material parameters.
type this in journal and execute.
block 1 volume all
block 1 name "MAT_ELASTIC"
block 1 attribute count
block 1 attribute index 1 5000
block 1 attribute index 2 0.3
In your model you forgot to fix the body in space, therefore we can see rigid body motion and displacements go to infinity.
try this:
create displacement on surface 19 dof all fix
If you are not using journal in Cubit yet, I strongly recommend you to do so. If you need any help with that or a little tutorial I'd happy to help.
You can always find me in the postgrad room o level 6 in Rankine building,
Cheers