Salesforce Support Lead Seattle, WA Onsite
ramashish kumar
Hi,
Kindly share your updated resume if you are good with the JD below. I will be happy to share more information.
Role : Salesforce Support Lead
Location:
Seattle, WA
Duration: 6 months
JD
We are seeking an experienced Salesforce Support
Lead to manage L2/L3 production support, platform operations, and stakeholder
coordination. This role focuses on ensuring system stability, driving
continuous improvements, and maintaining compliance while supporting
business-critical Salesforce applications.
Key Responsibilities
Lead L2/L3 Salesforce support, including triage,
issue resolution, workarounds, escalations, and stakeholder communication.
Govern incident, problem, and change management
processes, ensuring adherence to SLAs and OLAs.
Oversee minor enhancements
(administration/configuration), data fixes, and non-production environment
refreshes.
Own release and deployment coordination, including
sandbox strategy and regression readiness.
Monitor platform health, including system limits,
integrations, queues, flows, and error logs, and drive proactive issue
prevention.
Manage User Acceptance Testing (UAT), release notes,
knowledge base documentation, and end-user training.
Enforce security and compliance standards, including
profiles, permission sets, audits, segregation of duties (SoD), and GDPR/SOX
requirements (as applicable).
Collaborate with product owners, vendors, and
cross-functional teams to ensure smooth operations and alignment with business
needs.
Required Skills and Qualifications
Strong experience in Salesforce L2/L3 production
support.
Expertise in incident, problem, and change
management processes.
Hands-on experience with Salesforce administration
and configuration.
Experience managing release cycles, deployments, and
sandbox environments.
Strong understanding of Salesforce platform
monitoring and performance optimization.
Knowledge of security and compliance practices
within Salesforce (profiles, permission sets, audits, SoD).
Experience supporting UAT processes and end-user
enablement.
Excellent communication and stakeholder management
skills.
Key Skills
Salesforce
Production Support (L2/L3)
Incident & Change Management
Release Management
Salesforce Administration
Security & Compliance
UAT & Training
Stakeholder Management
Desirable Skills:
Skills: Salesforce ~ Digital : Salesforce
Administration and Functional Design
Experience Required: 10 & Above
Thanks and Regards
Ramashish Kumar
Valzo Soft Solutions LLP
A: 12600 Deerfield Parkway ,
Suite -2123, Alpharetta, GA-30004
LinkedIn : linkedin.com/in/ramashishkumar86