Windows to android phone sync issues

[David Grant]

I've been syncing from my windows laptop to my phone with no issues for a few weeks, and now am getting "Socket error: [Errno 111] Connection refused" when I try to sync. Please excuse my lack of computer literacy so any advice aimed at someone that doesn't have any IT background will be greatly appreciated. 

Thanks

Dave 

[Peter Bienstman]

Perhaps you installed an antivirus program or firewall that blocks the connection? 

Peter 

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[David Grant]

Hi, I haven't installed any new antivirus software onto my computer, short of disabling the whole antivirus program is there a way I can troubleshoot this?

Thanks

Dave

[Peter Bienstman]

Hi,

Very difficult for me to remotely debug this, of course, but I would
indeed start by temporarily disabling antivirus and firewall to figure
out if any of them are to blame...

Peter

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[David Grant]

Hi Peter, 

Thanks for the help so far, disabling the antivirus made no change to the error code

[David Grant]

I've disabled all aspects of the antivirus software with no change to the error code

 

Any other possibilities?

[David Grant]

Update! I just cleared the storage and cache from my mobile app and resynced which did the job! 

Not sure what the problem was.

Thanks

Dave 

[Peter Bienstman]

Great, glad it works now!

Peter

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