Perhaps rather than whining about it, you could document the steps you used to solve the problem so other people can be helped in future.
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You should value the help you get here exactly how much you paid for it.
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I think it is time to acknowledge the great work of the developer(s). And it doesn't stop at developing, all queries get answered within a day, down to inspection of personal and individual user databases. Where else do you get a service like that? I have numerous apps I PAID for and never got an answer when reporting a problem.
Let's be grateful, that there are people like Peter Bienstman who invest so much time and energy in a FREE project like Mnemosyne.