install of Mnemosyne 9.

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Alvis Floyd

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Jun 14, 2022, 4:49:44 PMJun 14
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hello i recenlty updated mnemosyne to the most recent version on the website. First window Edge would not allow the download. so i went to Endows explorer. iwas able to download the install pascage. after instalation, Mnemosyne would not open please see below taken from my event viewer.

thanks in advance 
===================================================================
Source
Mnemosyne.exe

Summary
Stopped responding and was closed

Date
‎6/‎14/‎2022 7:45 AM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files (x86)\Mnemosyne\Mnemosyne.exe

Problem signature
Problem Event Name:    AppHangB1
Application Name:    Mnemosyne.exe
Application Version:    0.0.0.0
Application Timestamp:    5f2e9a84
Hang Signature:    deb7
Hang Type:    134217728
OS Version:    10.0.19044.2.0.0.256.48
Locale ID:    1033
Additional Hang Signature 1:    deb7dd594b3b210fb601aaafd455e3b5
Additional Hang Signature 2:    962d
Additional Hang Signature 3:    962d66617382b0956dd68ff02a800a14
Additional Hang Signature 4:    deb7
Additional Hang Signature 5:    deb7dd594b3b210fb601aaafd455e3b5
Additional Hang Signature 6:    962d
Additional Hang Signature 7:    962d66617382b0956dd68ff02a800a14

Extra information about the problem
Bucket ID:    aa945e2571d66bec515b62d398d5c9c1 (1250701982467213761)

Peter Bienstman

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Jun 15, 2022, 8:14:50 AMJun 15
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Which Windows version are you using? Which was the version of Mnemosyne you were using before? Is it possible that you have an old 32-bit computer? At some point in the past, we dropped support for 32-bit Windows....

Peter

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Alvis Floyd

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Jun 15, 2022, 11:11:14 AMJun 15
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i have a Dell I9 computer it is 64 a 64 bit machine. on windows 10

Alvis Floyd

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Jun 15, 2022, 11:13:00 AMJun 15
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here are my specs its a windows 10 machine

 
Processor    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz   3.60 GHz
Installed RAM    64.0 GB (63.8 GB usable)
 System type    64-bit operating system, x64-based processor
 

On Wednesday, June 15, 2022 at 5:14:50 AM UTC-7 Peter Bienstman wrote:

Peter Bienstman

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Jun 15, 2022, 11:28:36 AMJun 15
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Really strange...

Does uninstalling and reinstalling help?

Does Mnemosyne 2.8 work without problems?

Peter 

Alvis Floyd

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Jun 15, 2022, 2:54:36 PMJun 15
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i just installed Mnemosyne 2.5 now it works on my PC but i am gettign a database version mismatch error on my Galaxy tab s7

Peter Bienstman

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Jun 15, 2022, 4:06:33 PMJun 15
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You should also install the Android version that goes with 2.5. You can download it from the same directory. 

Is 2.5 really the latest version that works for you? 

Peter 

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