Qwest.Net (uswest.net) Sucks
DF
neighbor and I both are having problems getting our email. Lately, we
haven't even been able to get connected to the internet (authorization
failure). We both have dial up accounts. When I call the tech support
line, I'm told I have a wait in excess of 15 minutes. Yesterday, I was
very fortunate in getting through to tech support. The guy was in Bismark,
ND. These tech support people are only trained to help you with computer
problems. They know nothing about the network.
The trouble is not consistent. Sometimes I can get newsgroups, sometimes
not. When newsgroups and mail are working, web page access is not. There
were two days in late October that this happened and now it's happening
again. The latest times were yesterday (11/6) and today (11/7). I switched
from Sound Internet to uswest because Sound (scc.net) couldn't resolve a
trunk-to-trunk problem with their phone company (not US West) at the Beard
central office. So now I have better connections when I can get connected,
but worthless tech support. As anyone knows, switching ISPs and email
addresses is a royal pain and I hate to go through it again. We live on
the south end of Edina, too far for DSL. I know I have other options such
as Roadrunner, but what the hell is going on with Qwest? In case anyone is
wondering, I use Yahoo in the newsgroups to help cut down on spam.
Dennis
Nathan D. Olmscheid
problem. Running a Qwest.net dial up ISDN
Nathan D. Olmscheid
Ken Frank
[snip]
> addresses is a royal pain and I hate to go through it again. We live on
> the south end of Edina, too far for DSL. I know I have other options such
> as Roadrunner, but what the hell is going on with Qwest? In case anyone is
> wondering, I use Yahoo in the newsgroups to help cut down on spam.
Well, I've been happy with RoadRunner, it sure beats the heck out of
dialup and ISDN. If you're just looking for a clueful ISP, I've had
good experiences with visi.com and citilink.com.
Nathan D. Olmscheid
been great!!!!
Wayne Marsh
fer...@yahoo.com (DF) wrote:
>Has anyone else been having trouble with Qwest.Net (uswest.net)? My
>neighbor and I both are having problems getting our email. Lately, we
>haven't even been able to get connected to the internet (authorization
>failure)....
>>The trouble is not consistent. Sometimes I can get newsgroups, sometimes
>not. When newsgroups and mail are working, web page access is not.
I've had all the same problems. Most of my internet use is recreational,
so the problems are merely irritating. But if I were trying to use
Qwest.net for serious business I would be irate at such unreliable
service.
--
Wayne Marsh - Minneapolis, Minnesota, USA
wayne...@qwest.net
Rosey
switched from dial-up service to DSL although I have not put in the hardware
and configured it yet. I thought they, (Qwest.net), had messed with my line.
I have Juno as a back up - so today was my first time using the Juno service.
Qwest.net was back up and running fine by noon for me. Glad you posted this.
DF wrote:
> Has anyone else been having trouble with Qwest.Net (uswest.net)? ...
> Dennis
Rosey
Minnesota company.
DF wrote:
> Has anyone else been having trouble with Qwest.Net (uswest.net)? My
> neighbor and I both are having problems getting our email. Lately, we
> haven't even been able to get connected to the internet (authorization
> failure). We both have dial up accounts. When I call the tech support
> line, I'm told I have a wait in excess of 15 minutes. Yesterday, I was
> very fortunate in getting through to tech support. The guy was in Bismark,
> ND. These tech support people are only trained to help you with computer
> problems. They know nothing about the network.
>
> The trouble is not consistent. Sometimes I can get newsgroups, sometimes
> not. When newsgroups and mail are working, web page access is not. There
> were two days in late October that this happened and now it's happening
> again. The latest times were yesterday (11/6) and today (11/7). I switched
> from Sound Internet to uswest because Sound (scc.net) couldn't resolve a
> trunk-to-trunk problem with their phone company (not US West) at the Beard
> central office. So now I have better connections when I can get connected,
> but worthless tech support. As anyone knows, switching ISPs and email
> addresses is a royal pain and I hate to go through it again. We live on
> the south end of Edina, too far for DSL. I know I have other options such
> as Roadrunner, but what the hell is going on with Qwest? In case anyone is
> wondering, I use Yahoo in the newsgroups to help cut down on spam.
>
> Dennis
Doug McIntyre
>Happened again to me on Wednesday, 11/8. I liked it better when this was a
>Minnesota company.
????
FWIW: Both USWest's and Qwest's main offices are located out of Denver.
USWest's main sales office is is Phoenix, but most of the tech stuff
was handled out of Seattle and Minneapolis.
Don't know how that makes it a Minnesota company.
--
Doug McIntyre mer...@visi.com
Network Engineer/Tech Support/Jack of All Trades of Vector Internet
Due to circumstances beyond your control, you are master of your fate
and captain of your soul.
DF
McIntyre) wrote:
> Rosey <pau...@qwest.net> writes:
> >Happened again to me on Wednesday, 11/8. I liked it better when this was a
> >Minnesota company.
>
> ????
>
> FWIW: Both USWest's and Qwest's main offices are located out of Denver.
>
> USWest's main sales office is is Phoenix, but most of the tech stuff
> was handled out of Seattle and Minneapolis.
>
> Don't know how that makes it a Minnesota company.
I think she meant the old Northwestern Bell Telephone Company. Everything
was local at one time if you go back far enough. As for tech support, when
I finally got through to them, I was taling to Fargo, North Dakota.
Jay Z Colond
A while back I removed DSL service from my residential line in order to
take advantage of a "new customer only" DSL deal in Select service
(faster and cheaper than the deal they had me on).
It took 5 days for the disconnect and I asked for the service to be
added and it wasn't available! Although I had qualified 5 days before,
they made changes in the CO that made my line ineligible.
Sheesh!
Jeremy S. Nichols, PE
wonder if it was ever local.
"DF" <fer...@yahoo.com> wrote in message
news:fernkes-0911...@udialup194.mpls.uswest.net...
Rosey
way Doug, it's Rosey, not Rosie. Got the DSL hooked up now. Everything seems
fine so far.
Vince
have to try and try again to finally get a connection closer to 40K bps.
Imagine surfing the internet at 16.8K !!!!!!! Perhaps I should replace my
ISP with Roadrunner. Thanks for the feedback. Any other recommendations from
anybody else will be appreciated.
"Nathan D. Olmscheid" <nat...@update-media.com> wrote in message
news:3A0862B0...@update-media.com...
> I have roadrunner at home and I have been getting unbeleiveable
speeds....its
> been great!!!!
>
> Ken Frank wrote:
>
> > In mn.online-service DF <fer...@yahoo.com> wrote:
> > [snip]
> > > addresses is a royal pain and I hate to go through it again. We live
on
> > > the south end of Edina, too far for DSL. I know I have other options
such
> > > as Roadrunner, but what the hell is going on with Qwest? In case
anyone is
> > > wondering, I use Yahoo in the newsgroups to help cut down on spam.
> >
Carl & Carol Coonce
$19.95/month. A lot cheaper than RoadRunner (unless you want the "always on"
service, which is $29.95).
Andy Yee
<3A1321FC...@qwest.net>:
>Why not try the DSL service? If you can get it in your area, it's 640K for
>$19.95/month. A lot cheaper than RoadRunner (unless you want the "always on"
>service, which is $29.95).
>
Ummm...are you factoring in the cost of the ISP? That's just the LINE
charges...sheesh
------------------------------------------------------------------------
Andy Yee E-Mail: n...@yuck.net
President Home Page: http://www.visi.com/~nde
New Directions Engineering, Inc.
Godwin's Law: As a USENET thread grows, the probability of a reference
to Hitler or Nazis approaches 1.00.
Corollary: When such a reference is made, it is generally
recognized that the poster has LOST the argument.
Nathan D. Olmscheid
Qwest, and they can't even beleive how bad the DSL service is in certain areas.
One of them happens to be in a very poor area.
I can vouch that Road Runner has been awesome for most people, and you can get
some unbeleivable download speeds for a home connection! :-)
Just my input!
Nathan
Carl & Carol Coonce wrote:
> Why not try the DSL service? If you can get it in your area, it's 640K for
> $19.95/month. A lot cheaper than RoadRunner (unless you want the "always on"
> service, which is $29.95).
>
Jay Z Colond
problems? ;)
Mike Horwath wrote:
>
> In mn.general Nathan D. Olmscheid <nat...@update-media.com> wrote:
> : From what I hear DSL is pretty sketchy also. I have some friends that work for
> : Qwest, and they can't even beleive how bad the DSL service is in certain areas.
> : One of them happens to be in a very poor area.
>
> Interesting.
>
> 2500 customers strong for Qwest DSL and it works very well over here.
>
> --
> Mike Horwath Admin & Manager @ VISI.com WORK: drec...@visi.com
> IRC: Drechsau http://www.visi.com/ HOME: drec...@geeks.org
> The only Minnesota ISP with public statistics: http://noc.visi.com/
> Garbage In -- Gospel Out. - berkeley fortune(6)