Install problem

[Barry Crutchley]

I bought a Home and Student Office 2021 bundle, it will download but not install.

I am told, 'it is damaged and can't be opened. You should move it to the bin'. I've downloaded it several times but each time I try to install I get the same message.

Any ideas would be helpful.

Sent from Outlook

[Rick Squires]

Try rightclicking it. Then open. If you’re sure it’s kosher of course. Did you get the correct version(intel or Apple silicon)?  Doesn’t matter that much if it’s intel as you can always use Rosetta to run it on Apple silicon(if you’ve not downloaded Rosetta yet that may be why the installer won’t run if you’re trying to run intel on an Apple Si Mac)

Sent from my iPad

On 15 Sep 2023, at 13:39, Barry Crutchley <barrycr...@hotmail.com> wrote:



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[Barry Crutchley]

Rick, you are a star. Despite hours on the telephone to Apple Support no one said “right click” when installing! 

Thought I was going mad.

Thanks again

Barry

Sent from my iPhone

On 15 Sep 2023, at 13:57, Rick Squires <squire...@gmail.com> wrote:

 Try rightclicking it. Then open. If you’re sure it’s kosher of course. Did you get the correct version(intel or Apple silicon)?  Doesn’t matter that much if it’s intel as you can always use Rosetta to run it on Apple silicon(if you’ve not downloaded Rosetta yet that may be why the installer won’t run if you’re trying to run intel on an Apple Si Mac)

To view this discussion on the web, visit https://groups.google.com/d/msgid/mmug-chat/28CF3CD9-5058-477E-B4DD-50F59880E3E5%40gmail.com.