web screens going blank
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Jeffrey Eccleston
May 15, 2013, 8:15:56 AM5/15/13
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That's BT billing and BBC news only.
For some time I've had problems with the webpage of my BT account. On
logging in to my account there was normally a screen with the balance
and current usage for about a second, then it went blank.
There have been other problems, but it's now back to the original
problem of a screen going blank. I am in contact with their
complaints department, but no response yet.
However, I've just had a problem with my bill resulting in a
temporary cutoff. On restoration, I've also (coincidentally?) now got
the same problem with clicking on news items on most BBC news pages,
except those in the magazine and exchange rate pages. Also no problem
with the sports or weather pages.
I had thought the BT problem may have been something to do with my
system (Powerbook G4 867 MHz and Safari 4.1.3), but why suddenly the
same problem now with BBC as well? Any ideas?
Jeffrey Eccleston
For some time I've had problems with the webpage of my BT account. On
logging in to my account there was normally a screen with the balance
and current usage for about a second, then it went blank.
There have been other problems, but it's now back to the original
problem of a screen going blank. I am in contact with their
complaints department, but no response yet.
However, I've just had a problem with my bill resulting in a
temporary cutoff. On restoration, I've also (coincidentally?) now got
the same problem with clicking on news items on most BBC news pages,
except those in the magazine and exchange rate pages. Also no problem
with the sports or weather pages.
I had thought the BT problem may have been something to do with my
system (Powerbook G4 867 MHz and Safari 4.1.3), but why suddenly the
same problem now with BBC as well? Any ideas?
Jeffrey Eccleston
Drew Reece
May 15, 2013, 5:54:07 PM5/15/13
to mmug...@googlegroups.com
I'd take a guess that the sites are using newer features (HTML5, javascript, CSS3 etc) that are not supported by the older version of Safari.
You can try Chrome or Firefox to see if that makes any difference, get the newest version that the machine can run.
If they also show similar issues it is time to start looking for any error messages in the browser or in the various logs in Console (in /Apps/Utilities).
Do you have any other machines on that network? It's a simple way to rule out the issue being on the connection vs on the Mac.
Post some screenshots and links to the pages, they can help see what is happening, maybe send them to BT if you can't get anywhere with it.
Re:co
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You can try Chrome or Firefox to see if that makes any difference, get the newest version that the machine can run.
If they also show similar issues it is time to start looking for any error messages in the browser or in the various logs in Console (in /Apps/Utilities).
Do you have any other machines on that network? It's a simple way to rule out the issue being on the connection vs on the Mac.
Post some screenshots and links to the pages, they can help see what is happening, maybe send them to BT if you can't get anywhere with it.
Re:co
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Jeffrey Eccleston
May 16, 2013, 10:53:32 AM5/16/13
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Thanks. only a quick response for now.
BBC now okay, so they must have remedied the problem.
I've not tried Chrome, but Firefox ask me to upload new plugins,
which I'm then told are incompatible.
I had the same problem with BT's help centre. They asked me to
download a checking application, which I could not open.
I'll be back. BT may have contacted me again soon. My contact did say
she was part time. Very part, it seems!
Jeffrey
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BBC now okay, so they must have remedied the problem.
I've not tried Chrome, but Firefox ask me to upload new plugins,
which I'm then told are incompatible.
I had the same problem with BT's help centre. They asked me to
download a checking application, which I could not open.
I'll be back. BT may have contacted me again soon. My contact did say
she was part time. Very part, it seems!
Jeffrey
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>> indexed by search engines.
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Rick Squires
May 16, 2013, 11:47:57 AM5/16/13
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As you are on a PPC you might like to try TenFourFox, which is built for specific PPC processors.
It's fairly up to date-they take recent builds for Firefox and recompile for the various PPC processors
Rick
Sent from my iPhone
Sent from my iPhone
Thanks. only a quick response for now.
BBC now okay, so they must have remedied the problem.
I've not tried Chrome, but Firefox ask me to upload new plugins, which I'm then told are incompatible.
I had the same problem with BT's help centre. They asked me to download a checking application, which I could not open.
I'll be back. BT may have contacted me again soon. My contact did say she was part time. Very part, it seems!
Jeffrey
On 15 May 2013, at 22:54, Drew Reece wrote:I'd take a guess that the sites are using newer features (HTML5, javascript, CSS3 etc) that are not supported by the older version of Safari.You can try Chrome or Firefox to see if that makes any difference, get the newest version that the machine can run.If they also show similar issues it is time to start looking for any error messages in the browser or in the various logs in Console (in /Apps/Utilities).Do you have any other machines on that network? It's a simple way to rule out the issue being on the connection vs on the Mac.Post some screenshots and links to the pages, they can help see what is happening, maybe send them to BT if you can't get anywhere with it.Re:coOn 15 May 2013, at 13:15, Jeffrey Eccleston wrote:That's BT billing and BBC news only.For some time I've had problems with the webpage of my BT account. On logging in to my account there was normally a screen with the balance and current usage for about a second, then it went blank.There have been other problems, but it's now back to the original problem of a screen going blank. I am in contact with their complaints department, but no response yet.However, I've just had a problem with my bill resulting in a temporary cutoff. On restoration, I've also (coincidentally?) now got the same problem with clicking on news items on most BBC news pages, except those in the magazine and exchange rate pages. Also no problem with the sports or weather pages.I had thought the BT problem may have been something to do with my system (Powerbook G4 867 MHz and Safari 4.1.3), but why suddenly the same problem now with BBC as well? Any ideas?Jeffrey Eccleston----MMUG is an Apple User Group.
You received this message because you are subscribed to the "MMUG Chat" group. To post to the group, send email to mmug...@googlegroups.com. To unsubscribe, send email to mmug-chat-...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/mmug-chat. Please note that what you post to the list is publicly readable by anyone and regularly indexed by search engines.
---You received this message because you are subscribed to the Google Groups "MMUG Chat" group.To unsubscribe from this group and stop receiving emails from it, send an email to mmug-chat+...@googlegroups.com.For more options, visit https://groups.google.com/groups/opt_out.----MMUG is an Apple User Group.
You received this message because you are subscribed to the "MMUG Chat" group. To post to the group, send email to mmug...@googlegroups.com. To unsubscribe, send email to mmug-chat-...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/mmug-chat. Please note that what you post to the list is publicly readable by anyone and regularly indexed by search engines.
---You received this message because you are subscribed to the Google Groups "MMUG Chat" group.To unsubscribe from this group and stop receiving emails from it, send an email to mmug-chat+...@googlegroups.com.For more options, visit https://groups.google.com/groups/opt_out.
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