Dell XPS 13 emergency mode

[stripes theotoky]

We are seeing this error on booting a Dell XPS 13 9360 since running
updates on the 12th of June.

[ 0.004000] DMAR: DRHD: handling fault status reg 2
[ 0.004000] DMAR: [INTR-REMAP] Request device [f0:1f.0] fault index
0 [fault reason 37] Blocked a compatibility format interrupt request
You are in emergency mode after logging in, type "journalctl -xb" to
view system logs, "systemctl reboot" to reboot, "systemctl default" or
"exit" to boot into default mode.
Press enter for maintenance
(or press Control-D to continue): _

Clearly there is a problem but no so severe as to stop the computer
booting press Control-D and it comes up normally the only obvious
problem is no sound neither speakers nor ear phones are recognised.
Checking system sound shows dummy output.

The computer is 1300km away from me so I can't just pop around the
corner and have a look at it. The owner is not very comfortable in the
terminal.

The computer is getting very hot. Looking in syslog I see thousands of lines of

Jun 25 07:49:18 gaspode-XPS nautilus-deskto[2803]: connect() failed
Jun 25 07:50:03 gaspode-XPS nautilus-deskto[2803]: message repeated 45
times: [ connect() failed]

and of

Jun 25 07:52:30 gaspode-XPS kernel: [69061.602013] CPU1: Core
temperature above threshold, cpu clock throttled (total events =
76422)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602015] CPU3: Core
temperature above threshold, cpu clock throttled (total events =
76423)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602016] CPU0: Package
temperature above threshold, cpu clock throttled (total events =
78718)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602017] CPU2: Package
temperature above threshold, cpu clock throttled (total events =
78718)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602019] CPU3: Package
temperature above threshold, cpu clock throttled (total events =
78719)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602020] CPU1: Package
temperature above threshold, cpu clock throttled (total events =
78718)
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602997] CPU1: Core
temperature/speed normal
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602998] CPU3: Core
temperature/speed normal
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602999] CPU0: Package
temperature/speed normal
Jun 25 07:52:30 gaspode-XPS kernel: [69061.602999] CPU2: Package
temperature/speed normal
Jun 25 07:52:30 gaspode-XPS kernel: [69061.603000] CPU3: Package
temperature/speed normal
Jun 25 07:52:30 gaspode-XPS kernel: [69061.603001] CPU1: Package
temperature/speed normal

I intend to have the owner run the following command

apt list --installed 'nautilus*'

to try to get an idea of what is happening there

and to have htop installed to see if I can find something using a lot
of cpu maybe causing the overheating.

Any other suggestions I have no idea what is causing the interrupt
emergency mode problem. Any ideas welcome

Regards
Stripes

--
Stripes Theotoky

39°37'02.4"N 19°55'17.1"E

39.617334, 19.921417

[Duncan Roe]

Hi Stripes,

I suspect a fan is underperforming. Heavy CPU use should not cause these
temperature messages. Or maybe the case filters are clogged (if you have them).

Nautilus and sound may be down to the upgrade. Which distro? from what rev to
what rev?

Cheers ... Duncan.

[stripes theotoky]

[Duncan Roe]

Hi Stripes,

You sent this on 25th July and I replied. Did you see my reply?

Cheers ... Duncan.

On Mon, Jun 27, 2022 at 12:15:34PM +0200, mlug wrote:
> We are seeing this error on booting a Dell XPS 13 9360 since running
> updates on the 12th of June.
>
> [ 0.004000] DMAR: DRHD: handling fault status reg 2
> [ 0.004000] DMAR: [INTR-REMAP] Request device [f0:1f.0] fault index
> 0 [fault reason 37] Blocked a compatibility format interrupt request
> You are in emergency mode after logging in, type "journalctl -xb" to

[...]

[stripes theotoky]

Hi Duncan,

No i didn't see it for some reason Googlemail has decided that at least some Mlug messages are spam apparently including the ones I send only found the reply accidentally.

Stripes

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--

Stripes Theotoky

39°37'02.4"N 19°55'17.1"E

39.617334, 19.921417