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Yes. The setting of goals and assessing myself was what was put in place in 2014. Apparently it's not a proper appraisal now.Yes I do have a helpdesk solution. But getting most staff to use it is like getting blood out of a stone. So i end up having to do the tickets myself. Or not..ThanksCraig
We’re having our first appraisals this year also. My COO will do this. I think it will and should be based around helpdesk logs, SLA’s, customer focus and project/cost saving work etc. Also include training and personal development as this sometimes gets overlooked and we end our training ourselves. Im currently use team viewer and its built in helpdesk feature – it auto forwards, logs, monitors and provides some basic reporting features which I intend to use for my appraisal, at least it provides backup of the work that we’re doing on a daily basis.
Cheers and good luck
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