Did you download aiStarter from here
http://appinventor.mit.edu/explore/ai2/setup-emulator Yan and followed all the Steps. Did you install the software in the default location or somewhere else. If you installed in your own folder, that could be your issue. Users must install aiStarter where the MIT installer places it.
What browser are you using with the Designer. Do NOT use Edge, use Firefox or Chrome. Strange things happen when developers use Microsoft Edge to run App Inventor.