multiple email addresses

[Brandon Schneider]

Does MIST only reference the email address that is in the main Email field within TNT?  For instance on many of my contacts, I have multiple email addresses and it seems that it only syncs with the first email address listed.  I have selected Primary on both of the email addresses and that doesn't seem to make a difference.  One of my appointments has been handled by a gentlemen's admin assistant and so the correspondence is coming from another email address that is not the main listed person in my tnt database.  I have added her email address and selected Primary but can't seem to get the email to import.  Am I missing something?

In Him,
Brandon 

[Tom Hallman]

Hello Brandon,

  MIST should find email addresses from any of the email fields in TntMPD.  It doesn't matter if it's listed as primary or not.  I use this feature regularly myself... I have a few donors have can't seem to make up their minds which address they like best ;)

  When MIST runs the import, does it list the messages with yellow question marks (indicating that MIST sees the emails but can't find the associated email address) or does it not list the messages at all (indicating that MIST doesn't actually "see" the messages)?

  If it's the latter, are you using Gmail with MIST?  (I notice that you used a Gmail address to send to this list.)  Have you read the Gmail Is Not IMAP page on the MIST site?  It's possible that you're only getting the first email in the thread but MIST isn't seeing the other messages at all.  Reading that page will give you a technique for solving that problem.

  Let me know if that helps!

Tom

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[Tom Hallman]

Hello Brandon,

Hey Tom-  thanks for the note back.  It's interesting.....I have seen where in some cases it is indeed seeing the secondary email addresses that I have and will import the messages on the first try.  In some cases, however, if that secondary address is not listed in my database and it MIST flags it yellow, I will copy the address, add it as a secondary email and then re-run MIST.  However, on second import attempt, it still flags it as yellow.

  Hmmm... I recently discovered a bug I introduced in the latest version that causes you to have to restart MIST after your add those secondary email addresses.  So the procedure currently has to go like this:

1. Close TntMPD if open
2. Load up & run MIST
3. Load up TntMPD and fix any missing email addresses, etc.
4. Close MIST.
5. Go back to Step 1

  In particular, Step 4 shouldn't be required, but currently is.  That could be the source of some of your troubles.

I am using Gmail and have read the Gmail is not IMAP article and have been following those instructions from the beginning so that's not the case.

  Okay, great.

Also as I am writing to you right now, MIST has been stuck importing for the last 30 mins and is stuck on a name/email that is in my TNT database and has flagged it Red Error.

  Interesting!  That's definitely a bug too.  The Red Error messages are almost certainly a MIST problem rather than something you're doing wrong.  And MIST certainly shouldn't run for more than a few minutes, so whatever caused that error probably also caused MIST to crash (silently.)

  It would help if I could see the log.  Assuming you're on WIndows, here's how to do it:  (let me know if you're on a Mac and need instructions for that.)

1. Click your Start Menu and then Run... (on XP) or in the search box (Win Vista/7).  I assume Windows 8 has something similar but I'm not familiar with it =)
   
2. Enter "%APPDATA%" (without the quotes) and press OK.
   
3. Then look for the folder "MIST", then "logs".  Attach the file "mist.log" and reply to this message.  That should give me a clue as to what is happening.

  Thanks!  Sorry MIST is giving you trouble!

Tom