veamaol taleeshiah viliami
Giorgina Makara
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.
Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.
THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.
Based on what I've read here and elsewhere on the net, it seems to be a wide-spread issue that only affects Netflix on AppleTV. I recently started experiencing the same issue where Netflix content will stream for about 20 minutes (sometime less), then quit. I've confirmed that this has nothing to do with WIFI, router or internet connection as I experienced the same issues with my AppleTV connected via ethernet. As a workaround, I've been streaming Netflix from my iPad to AppleTV over Airplay, and so far, no problems.
Problem NOT solved. I have a latest version Apple TV, iPad and iPhone 6s. I get buffering with BBC iPlayer and ITV Player when I play them on both the iPhone and the iPad. The iPhone and iPad are about 2m from the Apple TV which in turn is ethernet-connected to an Airport Extreme. My broadband runs at 20-30 Mb/s.
Streaming from my iPad app via Airplay works great, with exactly the same Netflix programming. Still, it ought to work on the Apple TV. I have 2nd generation. If I heard from enough people that there's no issue in 3gen, I'd get that, but if it's an issue across the board, i'll just stream. As others have said, Netflix is the only app that crashes. Everything else streams just fine.
4the gen Apple TV has the same issues. Weather it's Netflix, ESPN to Go, Fox Sports, or others, streaming is perfect on my iPad but low quality on Apple TV. All of the previous issues apply. Very disappointed with this product.
If your smart TV or some other connected media device, such as a Blu Ray player, has a USB port, you may be able to watch the downloaded items via USB flash drive or external HDD/SSD as well. This is what I do. I've got all of my PlayOn Cloud files written to a 1TB external SSD. Though I dind't know it until I tried, my smart TV has a built in file playing app which plays the .mp4 format of the PlayOn Cloud files, as does my Blu Ray player.
Unfortunately, with your overall speed being adequate, it's not likely that there's much that can be done, as the primary cause is almost assuredly the combination of the high latency and system congestion, the former of which is inherent to geostationary satellite internet, and the latter of which is due to high system usage.
--- To reboot the modem, go to this modem page and click Reboot near the top. If you're connected via WiFi you'll likely temporarily lose your connection while the modem is rebooting. After the reboot, it would be best to wait a few minutes to try your activity again. This gives the modem time to be fully back up and ready.
--- To power cycle the modem, which is like a reboot, but a bit more extensive, unplug the HughesNet modem from the power outlet, wait for at least 30 seconds, then plug it back in. After waiting for at least five minutes, try your activity again. When power cycling the modem, it may also be best to first turn off your connected devices, then turn them back on after the five minute wait period.
What the above can do is set your connection a different "channel", at least temporarily, and this new "channel" can sometimes be cleaner, so to speak. If it is, you may experience less buffering. As alluded to, though, the effect may only be temporary, as the channel you're assigned to at the time can fill back up with more people and/or dynamically change. For reference, the "channel" I'm referring to is the last four digits of your "IPGW Gateway Association State" string, seen here.
The streaming protocol requires a lot of handshaking with the streaming server. Under severe latency conditions, it often gets delayed past what the server expects and times out. The default result is to force a 'buffering' display until it finally re-syncs.
Some of us use PlayOn Cloud, an app available for Android and iOS. It lets you download stuff from several providers (Hulu, Prime, Netflix, and more). Each download costs 25 cents. The app works like a virtual DVR -- it records from the cloud (using no data), and then you download the recordings (this uses data) as MP4 files. You can keep the files forever. There is zero buffering because you're watching a recording.
I don't use PlayOn, but I have built a pretty good library from ripped CDs, SA-CDs (I'm a sucker for 5.1/Quad), DVDs and Blu-Rays that I down-convert to flac, dts wav, 480p, and 720p (respectively) to save disk space. The TV has a pretty good connection using the 5GHz Wifi and the server's wired by ethernet cable, so am able to just use the house LAN.
Be aware that, unless things have changed, the PC client uses data both to record and to download. At least it used to be this way, which is why I switched to the cloud version, which only uses data to download. I also had other problems with the PC app; it kept disconnecting and it was a royal pain. I have had no problems with the cloud app.
PlayOn Cloud rocks. I've been using it for quite a while now, and since it keeps recordings for 7 days (I have the free option with the 7-day limit), I don't have to plan too much, just set up the recording and download it during bonus times (or elsewhere where it won't affect my data), and watch whenever. Great product.
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