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Re: Pay at Pump receipts

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Larry Sheldon

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Sep 4, 2010, 1:43:12 PM9/4/10
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On 9/4/2010 12:19, Andrew M. Saucci, Jr. wrote:
> If a gasoline pump can't give a receipt for whatever reason, why
> can't it tell me that before I start pumping? Maybe I'd rather switch to
> another pump or try another gasoline station. To have completed the
> transaction and then get stuck going inside for a receipt is highly
> annoying, especially if the pump asked me if I wanted a receipt BEFORE I
> started. That borders on the sadistic.

Makes a lot of sense. Given the technology, there is no reason that the
computer can't detect the error signal from the printer before it occurs.

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Steve Riner

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Sep 7, 2010, 10:15:10 PM9/7/10
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On Sep 4, 11:43 am, Larry Sheldon <lfshel...@cox.net> wrote:
> On 9/4/2010 12:19, Andrew M. Saucci, Jr. wrote:
>
> >            If a gasoline pump can't give a receipt for whatever reason, why
> > can't it tell me that before I start pumping? Maybe I'd rather switch to
> > another pump or try another gasoline station. To have completed the
> > transaction and then get stuck going inside for a receipt is highly
> > annoying, especially if the pump asked me if I wanted a receipt BEFORE I
> > started. That borders on the sadistic.
>
> Makes a lot of sense.  Given the technology, there is no reason that the
> computer can't detect the error signal from the printer before it occurs.
>
> -
Let's see... add a feature that might drive a customer to a different
station, or merely let him find out when the transaction is done that
if he really wants that receipt, he has to go inside the store and
wait behind the people buying cigarettes and lottery tickets and the
cash gas customers, until the clerk is free. I guess I'm trying to
figure out the ROI to spending money on something that sends business
elsewhere, compared to pissing someone off after the transaction is
done (who might well be from out of town anyway), who will probably
forget about it a week later when he needs gas again.

Steve Riner
Pueblo West CO

Explore New Mexico and Minnesota highways: http://www.steve-riner.com

Nate Nagel

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Sep 7, 2010, 10:21:49 PM9/7/10
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Once upon a time I had a job where I did not have a gas card but had to
save gas station receipts and expense them. I have NEVER been able to
get a receipt from a cashier after doing a pay-at-the-pump transaction
(company credit card) and finding the receipt printer out of paper or
otherwise nonfunctional.

I quickly learned to not patronize those stations on my usual routes
that were lax about printer maintenance, and also to keep vehicles full
to avoid having to eat a full tank of gas.

nate

--
replace "roosters" with "cox" to reply.
http://members.cox.net/njnagel

Robert Higgins

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Sep 8, 2010, 1:12:57 AM9/8/10
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On Sat, 4 Sep 2010 13:19:42 -0400, in misc.transport.road "Andrew M.
Saucci, Jr." <spam...@anti-grunge.local> wrote:

> If a gasoline pump can't give a receipt for whatever reason, why
>can't it tell me that before I start pumping? Maybe I'd rather switch to
>another pump or try another gasoline station. To have completed the
>transaction and then get stuck going inside for a receipt is highly
>annoying, especially if the pump asked me if I wanted a receipt BEFORE I
>started. That borders on the sadistic.

Same reason web sites will make you enter your login, password, and/or
any other personal details they can get from you before telling you
that the web site is down: because computer programmers are assholes.

Larry Sheldon

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Sep 8, 2010, 7:45:05 AM9/8/10
to

There is another possibility, something like redundant printers, which
would raise the price of the gas a bit. Which would give the nasty
customers something else to whine about.

Larry Sheldon

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Sep 8, 2010, 7:49:07 AM9/8/10
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I have never NOT been able to get a receipt from the clerk, except at
stations that don't have any clerks.

I'm a little puzzled. At one point you say "where I did not have a gas
card", at another, "(company credit card)".

Are you a troll?

Larry G

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Sep 8, 2010, 8:32:51 AM9/8/10
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On Sep 8, 1:12 am, Robert Higgins <rob...@nospam.bogus> wrote:
> On Sat, 4 Sep 2010 13:19:42 -0400, in misc.transport.road "Andrew M.
>
> Saucci, Jr." <spam-o...@anti-grunge.local> wrote:
> >           If a gasoline pump can't give a receipt for whatever reason, why
> >can't it tell me that before I start pumping? Maybe I'd rather switch to
> >another pump or try another gasoline station. To have completed the
> >transaction and then get stuck going inside for a receipt is highly
> >annoying, especially if the pump asked me if I wanted a receipt BEFORE I
> >started. That borders on the sadistic.
>
> Same reason web sites will make you enter your login, password, and/or
> any other personal details they can get from you before telling you
> that the web site is down: because computer programmers are assholes.

and.... the folks they work for believe them when they say it can't be
programmed that way...

Steve Sobol

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Sep 8, 2010, 11:32:48 AM9/8/10
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In article <c630ccb1-f6e4-40ed-8f06-d71e7fe21ff4
@s9g2000yqd.googlegroups.com>, highplain...@msn.com says...


> Let's see... add a feature that might drive a customer to a different
> station,

At the BP station where I worked for about a year and a half, "Not
causing the customer to go elsewhere" is the reason my regional manager
gave for not informing customers that we didn't accept bills larger than
$50.

So, when I followed company policy and only left a minimal amount of
money in my cash register, I occasionally had some very pissed-off
customers yelling at me.

Meanwhile, one of the big problems I have with certain ARCO stations
around here is that the printers never print receipts. Since my ARCO
fleet card belongs to my boss, I ALWAYS need receipts for the gas I
purchase there. It's annoying.

And when it happens often enough, I stop patronizing that particular gas
station anyhow.


--
Steve Sobol, Apple Valley, California, USA
sjs...@JustThe.net

Steve Sobol

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Sep 8, 2010, 11:34:09 AM9/8/10
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In article <cn6e86dgc7ij1t7bt...@4ax.com>,
rob...@nospam.bogus says...


Really?

If that's how you feel about me, please see:

http://amishrakefight.org/gfy

necromancer

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Sep 8, 2010, 1:43:59 PM9/8/10
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On Tue, 7 Sep 2010 19:15:10 -0700 (PDT), Steve Riner
<highplain...@msn.com> wrote:

>Let's see... add a feature that might drive a customer to a different
>station, or merely let him find out when the transaction is done that
>if he really wants that receipt, he has to go inside the store and
>wait behind the people buying cigarettes and lottery tickets and the
>cash gas customers, until the clerk is free. I guess I'm trying to
>figure out the ROI to spending money on something that sends business
>elsewhere, compared to pissing someone off after the transaction is
>done (who might well be from out of town anyway), who will probably
>forget about it a week later when he needs gas again.

And who while in the store just might make an impulse buy. Don't know
about other areas, but where I am, many of the convienence stores have
alot of impulse items near the register even if they have the exact
same item out in the store aisles - some will even have soda/water/red
bull etc... in iced coolers near the register to drive impulse
purchases...

--

"New Rule: If you get busted for having sex with a horse...
and then a year and a half later, you decide, you know
what, I'd like to have sex with a horse again......
PICK A DIFFERENT HORSE! Play the field, literally! I'm
just saying, there are plenty of fish in the sea.
Not to give you any ideas."
--Bill Maher

Nate Nagel

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Sep 8, 2010, 10:31:58 PM9/8/10
to

Why would you accuse me of being a troll? It's really quite simple. At
a previous job that I had, I was issued a company credit card, and was
expected to use it for all travel expenses. However, I had to submit
weekly expense reports, and any expenses that were denied for whatever
reason (lack of documentation, e.g. receipts, being one possible reason
for denial) had to be made up out of my own pocket. Since I was
traveling as often as not, not having gas receipts was a Big Deal. (at
least if you lost a hotel receipt you could usually call up and get a copy.)

I far prefer the way my current employer handles gas, where each vehicle
simply has a gas card. On the flip side, I no longer *have* a corporate
card, so my (much more infrequent) work-related non-gas expenses have to
come out of my own pocket, or put on a personal card, but they do
reimburse fairly quickly so it hasn't been a problem.

bugo

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Sep 8, 2010, 10:48:59 PM9/8/10
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"Larry Sheldon" <lfsh...@cox.net> wrote in message
news:8epbhk...@mid.individual.net...


> On 9/7/2010 21:21, Nate Nagel wrote:

> Are you a troll?

You have the nerve to call Nate, one of the most respectable posters on MTR,
a troll? You, Lyin' Larry, one of the worst trolls in MTR history? I know
you won't see this post unless somebody replies to it, but you have a lot of
nerve, Larry.

James Robinson

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Sep 9, 2010, 3:27:28 AM9/9/10
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Larry Sheldon <lfsh...@cox.net> wrote:

> I have never NOT been able to get a receipt from the clerk, except at
> stations that don't have any clerks.

I ran across one a couple of months ago for the first time in San
Bernardino, CA. No receipt appeared at the pump, even though I asked for
it. When I went inside, the clerk refused to issue a copy, saying that It
would appear on my credit card statement.

Someone unclear on the concept.

Steve Sobol

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Sep 9, 2010, 12:24:32 PM9/9/10
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In article <Xns9DEE2322F6B...@94.75.214.39>, was...@212.com
says...


Which station? I want to know who to avoid...

Tom

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Sep 11, 2010, 11:26:01 AM9/11/10
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 I have NEVER been able to
> get a receipt from a cashier after doing a pay-at-the-pump transaction
> (company credit card) and finding the receipt printer out of paper or
> otherwise nonfunctional.

I have found the best way to get the receipt from the cashier is 1)
Leave the vehicle at the pump so no one else can start a transaction
and 2) Stay at the counter and not let another customer get service
until the cashier figures out how to reprint the reciept, or calls the
manager to get instructions. Customers who get pissed off at me, I
will redirect their anger by pointing out if the gas station would
maintain the equipment and hire enough staff capable of learning how
to use the computerized equipment, as well as schedule adequate staff
for the demand, there would not be a problem, and by the way, if the
staff can't maintain the gas pump, did they sanitize the grill you
just got a hot dog from?

Steve Sobol

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Sep 11, 2010, 2:39:36 PM9/11/10
to
In article <d44045c9-f6e3-4de1-bf90-
09ed8a...@q2g2000vbk.googlegroups.com>, bigtv...@hotmail.com
says...

>  I have NEVER been able to
> > get a receipt from a cashier after doing a pay-at-the-pump transaction
> > (company credit card) and finding the receipt printer out of paper or
> > otherwise nonfunctional.
>
> I have found the best way to get the receipt from the cashier is 1)
> Leave the vehicle at the pump so no one else can start a transaction

Oh, absolutely. The Dresser/Wayne cash registers, at the BP stations
where I used to work, back in the day :) could only print receipts for
the current sale and the one most recent sale before that. Don't know
about POS terminals* from other companies, and it HAS been almost 20
years since I worked as a cashier, so that might have changed.

Still, if I need to go in to get a receipt, I don't move the car. That
way, I know my sale is still available in the system, and I know I can
get a receipt.


> and 2) Stay at the counter and not let another customer get service
> until the cashier figures out how to reprint the reciept, or calls the
> manager to get instructions. Customers who get pissed off at me, I
> will redirect their anger by pointing out if the gas station would
> maintain the equipment and hire enough staff capable of learning how
> to use the computerized equipment, as well as schedule adequate staff
> for the demand, there would not be a problem, and by the way, if the
> staff can't maintain the gas pump, did they sanitize the grill you
> just got a hot dog from?

Heh. If it was ever necessary, I might do that too. I haven't had anyone
refuse to print a receipt yet.

--SJS

*Context, people. :) Here, POS means "Point of Sale", not "Piece of
S**t", no matter what you want to think. :)

Otto Yamamoto

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Sep 11, 2010, 4:51:01 PM9/11/10
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On Sat, 11 Sep 2010 11:39:36 -0700, Steve Sobol wrote:

> *Context, people. Here, POS means "Point of Sale", not "Piece of S**t",


> no matter what you want to think.

I know a few people who might give you an argument on that point.

--

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