United Airlines has sharpened its onboard protocols, explicitly directing
flight attendants to steer clear of personal electronic devices while on
duty.
This directive serves as a reinforcement of United's commitment to safety
and customer service, aiming to ensure that flight attendants remain alert
and ready to respond to any situation, thus prioritizing passengers'
welfare over personal screen time. A recent memo sent to flight attendants
is a direct warning with potentially severe consequences.
"Use of a personal electronic device and/or accessories is not permitted
while customers are on board the aircraft, with the exception of crew
rest. ... Any crewmember found in violation will be subject to performance
discipline up to and including termination," the memo states.
This rule underscores the airline's expectation for crew members to remain
approachable and courteous, ensuring that passengers always receive the
attentive service they expect and deserve.
Why United Airlines wants its flight attendants to put away their phones
The airline, in its communication to the flight crew, noted that attentive
service is not compatible with the distractions of personal devices. This
stance is underscored by the potential risks identified by United. A
distracted attendant could overlook a security incident, suffer or cause
injury during landing or even unintentionally deploy an evacuation slide.
United Airlines’ message to its flight crew: You’re always on duty
The measures United is taking reflect a broader industry trend,
emphasizing the professional image and readiness of flight attendants.
It's a reminder that the role of the flight crew extends beyond safety to
encompass the entire flying experience.
United's communication suggests the company's values and the expectation
of professionalism apply at all times, even when flight attendants are in
public view but not actively on duty.
Non-compliance could result in termination
To reinforce these standards, United has not hesitated to state the
consequences of non-compliance — disciplinary actions, up to and including
job termination. This strict approach indicates the seriousness with which
United views the customer experience and the safety environment onboard
their aircraft.
United strives to improve customer satisfaction
The airline's action is a step further in a series of efforts to enhance
customer satisfaction, including soliciting passenger feedback on crew
performance and implementing new service standards aimed at improving the
in-flight experience. From hanging coats in premium cabins to ensuring a
quiet atmosphere and offering pre-departure drinks, United is pushing for
a higher level of service.
United expects high standards from cabin crew
While United's cabin crew is known for its dedication and ability to
handle the rigors of a demanding job, the airline's latest policy serves
as a reminder of the high standards expected from them. United's message
is clear. The focus should always be on safety and service, and personal
devices should not distract from this mission.
United faces challenges amid labor issues
This policy comes at a critical time as airlines continue to recover from
the impacts of the pandemic and face ongoing labor negotiations. United's
firm stance is a signal the airline is committed to excellence in service
and is prepared to take the necessary steps to maintain and improve its
reputation among passengers. The airline's crew members are now more than
ever required to demonstrate their dedication to the company's ethos of
attentive and exceptional service.
Kurt's key takeaways
United Airlines has made a bold move by banning personal devices for
flight attendants, sending a clear message that safety and service are the
top priorities for the airline. While some may see this as a harsh or
restrictive policy, others may appreciate the professionalism and
attentiveness that it promotes. United is not alone in this trend. Other
airlines have also implemented similar rules or standards for their cabin
crew.
The question is, will this policy make a difference in the customer
experience and the safety environment onboard United’s flights? Will it
help United regain its reputation and trust among passengers, especially
after the challenges of the pandemic and the labor issues? Only time will
tell, but one thing is certain. United’s flight attendants have a lot of
responsibility and expectations on their shoulders, and they deserve our
respect and gratitude for their hard work.
Do you agree or disagree with United’s policy? Why or why not? Let us know
in the comments below. Let us know by writing us at Cyberguy.com/Contact
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or-you-are-fired