UTC-5, (unknown) wrote:
<Harley dealer screwed up pre-purchase assembly of wheels on new cycle,
resulting in damage to the product itself in a way that risked serious injnury
to new owner -- wheel could have fallen off. Dealer offers to repair, free>
> Now here is the problem. Harley keeps a very tight inventory to keep
> supply/demand equal so prices don't fall.
That shouldn't be _your_ problem. That's Harley's, and the dealer's, problem.
> Because it's a new bike there are no used parts available.
Your machine was only a month old, clearly still under warranty, yes? You
should be entitled to factory-new parts. One way or another, the dealer and
Harley need to work together to get them to the dealer so he can install them
on your bike.
> However, there are no new parts available either.
Even if true in general, that's a BS answer for them to give you in this
situation. You're not just some customizer looking to throw away perfectly
good parts and install upgraded replacement parts on your new bike. Clearly,
the factory is currently cranking out new parts, to put on new bikes. Somebody
at the dealer needs to shortcut the usual parts-dept. supply runaround by going
further upstairs at Harley management until he gets you a satisfactory answer.
The dealer should do this, you shouldn't have to be the one to waste your time
to do this. But the dealer is probably reluctant to do so because it would
mean admitting to the factory that the dealer's dunderhead mechanic screwed up
the assembly of your bike. That in itself seems the heart of your problem, but
the dealer has no right to keep that fact secret if it means shortchanging you,
the customer. Their attempted CYA maneuver actually is a _bad_ sign of their
lack of good faith both toward the factory and toward you. And perhaps you can
tell them that it will NOT be a secret for long, but that they can do the right
thing by telling Harley themselves about the screwup, rather than waiting until
you, an irate customer, call the factory to complain and they learn that way.
See if that doesn't get you faster action. If it doesn't, then this
dealership is too stupid to survive, anyway.
> The main manager called me and stated that there are
> simply no parts available anywhere and the parts I need are "on back
> order indefinately".
Unacceptable. As you recognize.
> I told him they should give me a new bike or
> refund me on this purchase minus depreciation of the miles I put on.
> He laughed and said no way.
He won't be laughing so hard if you get a lawyer involved. Under the
Magnuson-Moss Warranty Act, the remedy that you proposed is quite reasonable,
if they are unable to fix the problem any other way. And the problem clearly
renders the bike unrideable as-is, making it useless to you. It doesn't matter
whether it was the dealer or the factory that caused the problem, at least from
your POV -- you were relying on the factory warranty for a fully assembled,
road-ready machine when you bought it, and the factory-authorized dealer was
acting as the factory's agent in performing the final assembly steps at the
dealership. If you have to sue, you can sue both of them, even though chances
are Harley will cross-claim against the dealer and will try to make them pay
for everything caused by their improper assembly procedure. But that's the
dealer's problem, not yours.
> If the bike is damanged due to their negligence and can't be repaired
> because parts are not available, aren't they somehow liable? What is
> my recourse at this point?
The MMWA (the federal act I mentioned above) lets you demand a complete refund,
minus a reasonable mileage deduction for your actual use, if the dealership is
unable to fix a usability or safety issue (this is both) after a certain number
of tries, or a certain length of time. You can look it up online and read its
provisions, and I'm sure you will find many commentaries explaining it too.
Also Google "lemon law" to find out more about the MMWA and other "lemon laws."
The MMWA and certain other consumer-protection laws may also entitle you to
force the defendants (Harley and the dealer) to pay _your_ attorney fees
_on_top_of_ the cost of repair or replacement, under certain circumstances --
which of course was intended by Congress as an incentive for them to fix your
problem without your having to resort to calling a lawyer in the first place.
You may have other remedies available under your state's own laws (you don't
say where this happened), but your lawyer will know and will be able to advise
you on specific remedies you can claim.
How do you find a lawyer, if you decide you need one? Ask your friends who
have used lawyers, whom they would recommend as smart and trustworthy (at this
point, regardless of what field of law or what subject matter). Then call
those lawyers and ask them who you should go to, for your kind of issues. If
your case is something they can handle, great. If not, ask for _their_
recommendations of colleagues who do this sort of law. When you get the same
name from several independent contacts, that's your go-to guru. Call him or
her and make an appointment. Ask about fees for the initial consultation
(some initial consults are free, as a marketing come-on, other lawyers charge
for their time regardless, which is also reasonable). In any event, once you
hire somebody you will probably be paying by the hour for advice and other
services, unless it is an accident case, in which most lawyers offer a
contingent, percentage fee arrangement where you do not have to pay until the
lawyer wins you some money from your opponent. The most crucial thing is to
set up that first interview, where your lawyer can explain all of this to you
in detail, and then, if you are happy with the proffered game plan, he can sign
you up as a client. Good luck.
--
This posting is for discussion purposes, not professional advice.
Anything you post on this Newsgroup is public information.
I am not your lawyer, and you are not my client in any specific legal matter.
For confidential professional advice, consult your own lawyer in a private communication.
Mike Jacobs
LAW OFFICE OF W. MICHAEL JACOBS
10440 Little Patuxent Pkwy #300
Columbia, MD 21044
(tel)
410-740-5685