Help Desk Manager/Analyst
Ted E Bear
133 Pine View Dr. Apt #7
Carmel, IN 46032
(317)571-0447
Objective: To combine my computer skills and my people skills
into a career of Help Desk Analyst/Managert. I am continuing my studies
this spring semester and working towards my bachelors degree in Business
and Computer Science.
Work Experience
Computers and support: End User Phone Support/Help Desk operations.
Equipment: Sun Sparc Workstation, IBM (and Compatibles), Macintosh
Applications: Access, Excel, Lotus 123 , Word, Word Perfect, Paradox,
dBase IV, Virtual BBS, Galacticom/Major BBS.
Support: EMC2 Email, Dec Systems All-in-One, IBM Office Vision, Main
Frame/PC/network security
Operating systems: MS-Dos, Windows, Unix, Linux, VMS, MVS
Networks: Banyan, IBM PC LAN, TCP/IP, VTAM/SNA
Management: Managed & supervised up to 8 employees in a small retail
environment, conducted training on specialized equipment.
Performed monthly budget analysis, Supervised inventory control,
and security. Wrote service contracts for automotive repairs.
Office: Accurate data entry of parts returned from the field service
department for repair. Generating custom reports, compiling these
reports to identify patterns of un-necessary repair. Correlating
reports with Word Perfect and dBase XX. Writing and illustrating
test procedures, SOP's, and methods & procedures.
Project Management: Planning, organizing a variety of projects, from
a local Optimist oratorical contest, to a lay-out of Standard
Operating procedures
Work and Salary History:
June 1993 - Present
Alternative Resources Corporation
525 West Monroe Street, Suite 2401
Chicago, IL 60661
Title: Universal Help Desk operator
August 1992 - June 1993
Manpower Temporary Services
205 E. New York,
Indianapolis, IN 46204
Feb 1990 - May 1992
Army/Air Force Exchange Service
Building # 622
Fort Harrison, IN 46216
(317)545-8731
Title: Store Foreman (Automotive services)
Dec 1989 - Feb 1990
Army/Air Force Exchange Service
Building # 622
Fort Harrison, IN 46216
(317)545-8731
Title: Sales Associate (Computer department)
Sept 1989 - Dec 1989
Weise Ford
3130 E. 96th
Carmel IN 46320
(317) 846-4241
Title: New Car Sales
June 1989 - Sept 1989
Army/Air Force Exchange Service
Building # 622
Fort Harrison, IN 46216
(317)545-8731
Title: Sales Associate (automotive services)
Dec 1986 - April 1989
American Monitor Corp.
5424 W. 84th
Indianapolis, IN 46278
(317)875-6100
Title: Data Clerk/Tech
Aug 1983 - Dec 1986
Army/Air Force Exchange Service
Building # 622
Fort Harrison, IN 46216
(317)545-8731
Title: Laborer
Education:
Jan 1995
Indiana University, Purdue University of Indianapolis
Major: Computer Science
June 1985 - July 1987
ITT of Indianapolis, IN - Associate of Applied Science in Electrical
Engineering Technology.
May 1983
Mt Vernon High School, Fortville, IN 46040
--
James Roysdon <AKA Ted E Bear> A stranger is a friend
Systems Administrator: The Forest BBS you have not met
(317) THE-BEAR (317) 843-2327 yet.
Come, plant you ideas, and watch them grow.