US-FL, Customer CareProject Director, Corporate Advisors, Inc.

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JOB TITLE: Customer CareProject Director
LOCATION: Miami, US-FL
JOB TYPE: Direct
SALARY : $100000 - $150000

DESCRIPTION:
Description:

This is an exceptional opportunity with a major financial services organization
to oversee Customer Care operations on a global scale. As Director you will
have decision-making responsibility for vendor selection, Corporate policy in
relation to customer care, business unit model creation, as well as
implementing and managing multiple technical and operational systems for the
Customer Care Department.

Requirements:
Four Year College Degree

Five years minimum in Customer Service arena, Two years in E-Commerce

Must Be Fully Bilingual English/Spanish, Portuguese a plus
Project Management and tools such as MS Project

Financial P&L
Carnegie Mellon Balanced Scorecard Methodology
Modern Customer Care philosophies

Technical Integrations
Advanced Customer Support Systems
Skills Required
Capacity to scope a project from implementation to launch
Experience in the creation of ROI presentations
Ability to execute analytical reports and presentations
Comprehensive IT knowledge: IT Project life-cycles
System Administration Experience
Work-Force Management Software (TCS, Genesys, KANA, etc.)
Creation of procedural documents
Telecommunications Equipment (ACDs and PBXs)

Submit resume as Word file attachment to:
Ana Callava, Senior Search Consultant
email: a...@corporateadvisors.com

For more opportunities visit our website at:
www.corporateadvisors.com

Corporate Advisors,Inc.
Executive Search Consultants - Since 1971
Miami,Florida

key words: crm customer service call center e-commerce b2c b2b spanish latin
america south florida

MANDATORY SKILLS:
Call Center;Customer Relations;Spanish

MANDATORY EDUCATION: Bachelor

Please refer to Job#: 00908720-TE in all correspondence about this job.

CORPORATE ADVISORS, INC.
Jerry Kurtzman
Apply for this Job, please click on the link below.
http://www.topechelon.com/applyjob.asp?JobID=00908720

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