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DON'T BUY HP (Hewlett-Packard) PRODUCTS!
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Freedom Man
Jun 7, 2014, 12:46:25 PM6/7/14
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DON'T BUY HP (Hewlett-Packard) PRODUCTS!
I bought an HP10s calculator at a local discount store and have a receipt
identifying the product and when it was bought. Within 3 months it became
defective. The warranty printed in the HP10s booklet covers it for 12
months, and does not mention warranty restrictions based on where it was
purchased.
I have been repeatedly REFUSED repair or replacement under the warranty
because the store I bought it at "is not an authorized HP reseller."
No such requirement is given in the warranty statement.
I also have an HP Deskjet 6540 printer. It has had technical problems from
day one, clearly the result of POOR QUALITY CONTROL and BAD DESIGN. I am an
electronics engineer and know the consequences of bad hardware and software
design when I see them. In the case of this printer the software is
defective, and when fixed using HP's support instructions it soon becomes
defective again in the same way.
HP obviously, with typical corporate arrogance, does not give a damn for its
customers, only for its own "bottom line!"
The honoring of warranties, good design, and manufacturing quality control
cost all companies money - but are essential to customer satisfaction.
Hewlett-Packard apparently agrees with P.T. Barnum - "There's a sucker born
every minute."
Don't become their sucker - DON'T BUY HP PRODUCTS!
I bought an HP10s calculator at a local discount store and have a receipt
identifying the product and when it was bought. Within 3 months it became
defective. The warranty printed in the HP10s booklet covers it for 12
months, and does not mention warranty restrictions based on where it was
purchased.
I have been repeatedly REFUSED repair or replacement under the warranty
because the store I bought it at "is not an authorized HP reseller."
No such requirement is given in the warranty statement.
I also have an HP Deskjet 6540 printer. It has had technical problems from
day one, clearly the result of POOR QUALITY CONTROL and BAD DESIGN. I am an
electronics engineer and know the consequences of bad hardware and software
design when I see them. In the case of this printer the software is
defective, and when fixed using HP's support instructions it soon becomes
defective again in the same way.
HP obviously, with typical corporate arrogance, does not give a damn for its
customers, only for its own "bottom line!"
The honoring of warranties, good design, and manufacturing quality control
cost all companies money - but are essential to customer satisfaction.
Hewlett-Packard apparently agrees with P.T. Barnum - "There's a sucker born
every minute."
Don't become their sucker - DON'T BUY HP PRODUCTS!
sms
Jun 7, 2014, 2:32:57 PM6/7/14
to
On 6/7/2014 9:46 AM, Freedom Man wrote:
> DON'T BUY HP (Hewlett-Packard) PRODUCTS!
>
> I bought an HP10s calculator at a local discount store and have a receipt
> identifying the product and when it was bought. Within 3 months it became
> defective. The warranty printed in the HP10s booklet covers it for 12
> months, and does not mention warranty restrictions based on where it was
> purchased.
>
> I have been repeatedly REFUSED repair or replacement under the warranty
> because the store I bought it at "is not an authorized HP reseller."
> No such requirement is given in the warranty statement.
In the U.S., this is illegal unless it's an HP produce that is not
> DON'T BUY HP (Hewlett-Packard) PRODUCTS!
>
> I bought an HP10s calculator at a local discount store and have a receipt
> identifying the product and when it was bought. Within 3 months it became
> defective. The warranty printed in the HP10s booklet covers it for 12
> months, and does not mention warranty restrictions based on where it was
> purchased.
>
> I have been repeatedly REFUSED repair or replacement under the warranty
> because the store I bought it at "is not an authorized HP reseller."
> No such requirement is given in the warranty statement.
normally sold in the U.S. (gray market). The warranty is provided by the
manufacturer to the consumer, period.
People have been misled by manufacturers and authorized dealers about
this subject for years. Obviously the authorized dealers hate the
cut-price retailers and are furious that these retailers are able to get
product. However they should be furious at the manufacturer, not the
consumer. Many of the unauthorized dealers are major corporations, i.e.
Costco. Who is supplying product to them? Why don't the manufacturer's
crack down on them? Because these retailers sell a s$%tload of volume.
Instead the manufacturers say 'how terrible, wink, wink, how much more
should we ship you through a third party?'
If it was a gray market product, not normally sold in the U.S., then
they can deny warranty coverage. Some manufacturers, i.e. Canon, often
repair gray market products under warranty even though they don't have
to since they want to maintain a good reputation with consumers. But
Nikon U.S.A. is famous for denying warranty coverage, even if the item
was purchased abroad. Nor will they even repair gray market merchandise
out of warranty, for a fee. I avoid all Nikon products for this reason.
You could go to small claims court but for an HP10S, which sells for
under $10, it's not worth it.
NotMe
Jun 7, 2014, 2:57:02 PM6/7/14
to
Look into your local version of small claims court. Likly no onw will
respond if they do it is usually with a fix.
"Freedom Man" <frees...@4eva.com> wrote in message
news:lmvfl2$95q$2...@dont-email.me...
respond if they do it is usually with a fix.
"Freedom Man" <frees...@4eva.com> wrote in message
news:lmvfl2$95q$2...@dont-email.me...
Mort
Jun 8, 2014, 3:55:49 PM6/8/14
to
it was discontinued by H-P. Not only did H-P refuse to repair it within
the post-purchase warranty period, they would not even give me any
support verbally or by e-mail. That was really disappointing, especially
after the tons of money that I spend on ink cartridges and paper.
Mort Linder
Guv Bob
Jun 9, 2014, 9:01:29 PM6/9/14
to
"Mort" <mo...@cloud9.net> wrote in message news:cd3lv.369353$wV4.3...@fx22.iad...
Like NotMe said, file a small claim in the court. You'll have to do some research & digging, but it's a very practical way to collect on these kind of things. If you have never used small claims court, I highly recommend it, even if you are not sure you'll win because it's really an eye-opening experience just listening to the other cases, and will likely restore your faith in the "system."
Been a long time since I filed a claim, but my batting average is 3.5 out of 5. I dropped the 1st one because I knew I didn't have all the documents I needed and it was low dollar. For another one, the judge split the damages and I got half, which I thought was fair. On the 3, I collected everything -- $700 for receiving a bad check, $5000 for a documented broken contract and $800 for misc documented job-related expenses.
From memory.....
I think you first have to send a demand letter and give them I think 30 days(?). Don't waste time or money with the filing papers at first. If you get a check within the 30 day period, you're ahead of the game. If not, file the papers right away and have them served by a marshall instead of certified mail.
Include all your costs relating to the purchase and small claims process, plus mileage for all your trips, plus anticipated costs of a RT plane ticket, per diem & lodging to wherever the court is located. Then have it served by their local marshall to be personally served on the instead of by certified mail.
If you can, get a referral for a "real" attorney to help you, even if you have to call the chamber or commers. Introductions are important with this. Don't pick one out of the phone book. My experience is that "good" attorneys will give you the first consultation free or $50 or less. If they are going to charge you over $100, see someone else. (One attorney that I picked out of the blue charged me $100 up front, asked for cash and stuck it in his pocket. And his advice turned out to be fautly. He also wrote a letter for me and I had to re-write it because of so many grammatical & spelling errors.)
Anyway, post what you decide to do.
Been a long time since I filed a claim, but my batting average is 3.5 out of 5. I dropped the 1st one because I knew I didn't have all the documents I needed and it was low dollar. For another one, the judge split the damages and I got half, which I thought was fair. On the 3, I collected everything -- $700 for receiving a bad check, $5000 for a documented broken contract and $800 for misc documented job-related expenses.
From memory.....
I think you first have to send a demand letter and give them I think 30 days(?). Don't waste time or money with the filing papers at first. If you get a check within the 30 day period, you're ahead of the game. If not, file the papers right away and have them served by a marshall instead of certified mail.
Include all your costs relating to the purchase and small claims process, plus mileage for all your trips, plus anticipated costs of a RT plane ticket, per diem & lodging to wherever the court is located. Then have it served by their local marshall to be personally served on the instead of by certified mail.
If you can, get a referral for a "real" attorney to help you, even if you have to call the chamber or commers. Introductions are important with this. Don't pick one out of the phone book. My experience is that "good" attorneys will give you the first consultation free or $50 or less. If they are going to charge you over $100, see someone else. (One attorney that I picked out of the blue charged me $100 up front, asked for cash and stuck it in his pocket. And his advice turned out to be fautly. He also wrote a letter for me and I had to re-write it because of so many grammatical & spelling errors.)
Anyway, post what you decide to do.
KenK
Jun 10, 2014, 2:08:42 PM6/10/14
to
"Freedom Man" <frees...@4eva.com> wrote in news:lmvfl2$95q$2@dont-
email.me:
> Don't become their sucker - DON'T BUY HP PRODUCTS!
>
I quit several years ago after some disappointing purchases - mostly
printers. Too bad. Their stuff used to be so good! IMHO Canon seems to be
going the same way.
--
"Things would be a lot nicer if antique people were valued
as highly as antique furniture!" Anon
email.me:
> Don't become their sucker - DON'T BUY HP PRODUCTS!
>
printers. Too bad. Their stuff used to be so good! IMHO Canon seems to be
going the same way.
--
"Things would be a lot nicer if antique people were valued
as highly as antique furniture!" Anon
Robert Baer
Aug 18, 2016, 12:42:29 AM8/18/16
to
to file and the cost is added to judgement (ditto for cost of process
server).
You may legally point to the judgement.
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