Call Krause (toll free) at
1-877-KRAUSE1
for details and/or a Recall Notice.
I'm posting this, for as far as I know
Krause does not use warranty cards.
Mel
Mel-
Thanks for the info! I E-mailed Krause to confirm & got the attached
E-mail. FYI i turns out my Multimatic ladder is not affected.
John C.
On Thu, Jul 2, 1998 3:32 PM, Kraus...@aol.com wrote:
* Dear John Crooks,
* Thank you for your interest in Krause Ladder Systems. We have discovered
a
* problem with hinges in some articulating ladders manufactured between
12/1/97
* and 5/22/98. While in use, a hinge on some of these ladders may loosen,
* causing the ladder to collapse. This could result in serious injury or
death.
* Affected laddders are Krause 12-foot and 16-foot MultiMatic models 121482
and
* 121499, and 12-foot TriMatic model 121321.
* We urge you to check the black UL label on the side of your ladder to
* determine if it is affected by the recall. The recall applies only to
ladders
* with UL Issue Numbers AC 7404 through 7488, 7494, and 7495.
* DO NOT USE YOUR LADDER IF YOU SUSPECT IT IS AFFECTED BY THE RECALL.
* If your ladder is affected by the recall, for replacement or refund,
return it
* to the store where purchased, or call our tool-free RECALL HOTLINE at
* 1-877-KRAUSE1 (1-877-572-8731) between 8am and 4pm central standard time.
* We apologize for any inconvenience the recall may cause you. As safety is
the
* first priority at Krause, we are working hard to replace all affected
ladders
* with corrected product just as quickly as possible.
* Thank You,
* Krause Ladder Systems