HEWLETT PACKARD Officejet 4500 Wireless Printer! Worthless Waste of Money and Time!

[Kenneigh]

No wonder this firm is facing an uncertain future. Like Dell, HP
doesn't do good customer service or product quality control. Before
you throw cash at HP, check the following e-mail back-and forth.

=================
From:

Ken Spalding
kenn...@hotmail.com
To myhp...@hp.com



ESSENTIALLY, you're saying I'm stuck with an unusable HP printer.

The information I provided (attached) -- which I consider a formal
complaint -- should be forwarded -- BY YOU -- to one of the TS the
sites referenced below, and subsequently I should be contacted via an
appropriate respondent/site. A doubtful outcome, given "your"
apparent unwillingness to follow through. And please, no more
apologies.

Without question, I have acquired my last HP product. And among my
associates, I'm not alone in this determination.

No wonder we read that HP faces an uncertain future.

KS

=================
From: myhp...@hp.com
To: kenn...@hotmail.com
Subject: Re: RE: Please select one <<#678514-1065830#>>
Date: Tue, 26 Jun 2012 13:21:32 -0700


Dear Ken Spalding,


Thank you for your prompt response.

I am very sorry to hear that we were not able to provide you with a
satisfactory product experience. I want to apologize for the
inconvenience that you have experienced with your HP 4500 Wireless All-
In-One Printers. We thank you for bringing this matter to our
attention. Do not worry, HP fully stands behind its products.


HP is composed of various departments that have been trained to
address different concerns and issues. I recommend that you contact HP
Technical Support for their expert assistance. They will be able to
provide service and support for hardware, software, and parts
replacement of HP products that are still covered under warranty.

HP Technical Support can be reached by calling 1.800.HPINVENT
(1-800-474-6836) 24 hours a day, 7 days a week for most products.
For Technical Support email assistance, please visit:
http://welcome.hp.com/country/us/en/contact/email_1.html;
For Technical Support online chat assistance, please visit:
http://welcome.hp.com/country/us/en/contact/chat_1.html.

I also want to let you know that we truly appreciate that you took
time to write us your feedback, and that we understand your
frustration. Here at HP, we take our customers' concerns very
seriously. With that, I invite you to share them with our executive
management team. Thru this, we become aware on which areas need to be
improved more.

Please send any formal complaints to:
http://www.hp.com/hpinfo/execteam/email/ceo/index.html

Despite what happened, I hope you will not lose faith in our products
and services, Ken. Should you be interested in hearing about new
product offers, promotions, and special discounts, please sign up for
our award-winning e-newsletter.

To register, please visit this link -
https://shopping2.hp.com/webapp/shopping/newsletter.do?destPage=news_sub

Thank you once again for dropping by the HP Home and Home Office
Store. Your continued business and support are truly valued and are
highly appreciated. Despite the odds, I wish you a lovely evening
ahead. Take care, Ken!


Regards,

Jessica C.
E-Mail/Chat Representative
HP Home and Home Office Store

---------------------------------------------
--- Original Message ---
From: Ken Spalding <kenn...@hotmail.com>
Received: 6/26/12 8:26:44 AM SGT
To: HP Home & Home Office Store <myhp...@hp.com>,
"perry...@hotmail.com" <perry...@hotmail.com>
Subject: RE: Please select one

Dear Rose:

I HAVE, unfortunately, an HP Officejet 4500 Wireless All-In-One, which
I received some months ago as a gift.

HOWEVER, after trying myriad times to "connect" it to my HP Pavilion
a6000n Desktop PC, following all directions carefully, my PC doesn't
"recognize" the printer. Or vice versa. Result: I can't print from
my PC with the Officejet 4500.

Initially, a test print was successful, and the unit does copy. But
there is no response when attempting to print a simple document from
my PC.

During the installation attempts, after inserting the CD when
directed, I receive messages, "Windows was unable to install your
Officejet 4500 G510n-z," and "Windows could not find drives for your
device."

However, when searching my PC's innards, I consistently receive
messages stating "all drives have been installed" or the PC has all
necessary drives.

If you Google "Problems with HP 4500 Wireless All-In-One Printers" you
will find dozens of complaints identical to mine.

My guess is that, due to an HP manufacturing or quality control
shortfall, rather surprisingly, HP products don't necessarily match
up with other HP products! Like my HP PC doesn't work with the HP
4500.

A sales rep at Best Buy -- this date -- was somewhat nonplussed, but
was unable to offer any solutions, other than running disk drive
downloads from HP, which I have done numerous times. To no avail.

I'm sorry that I turned in my HP PSC 1210v all--in-one before
discovering the 4500 problem.

I'd like to think that if I could find an operable 1210, perhaps I'd
be back in business.

Thanks for your interest.

But I, like many complainants, are stuck with a product that doesn't
work as "advertised."

Again, check Google.



Ken Spalding

-----------------------------------------------------------
From: myhp...@hp.com
To: kenn...@hotmail.com
Subject: Re: Please select one <<#678514-1065830#>>
Date: Mon, 25 Jun 2012 15:08:40 -0700

Dear Ken,


Thank you for contacting the HP Home & Home Office Store.

We have an All-in-One printer available for your needs. I'm glad that
you have contacted us regarding this, so we can have the chance to do
our best to assist you.

I would like to introduce to you the HP Officejet 4500 All-in-One
Printer - G510g. This affordable flatbed all-in-one with Ethernet
connectivity prints professional-quality color for a low cost per
page. Productive and reliable, this all-in-one can help you stay on
task at work or home. Let me give you a link:
http://www.shopping.hp.com/en_US/home-office/-/products/Printers/HP-Officejet/CB867A?HP-Officejet-4500-All-in-One-Printer-G510g

However, if you feel that this printer won't be able to meet your
needs, please reply to this email with the following information:

How will you be using the printer?
Price range

Once received, we will gladly find the best printer suitable for your
needs.

Please reply to this email. For online chat assistance, please visit:
http://www.shopping.hp.com/webapp/shopping/help.do. For your
convenience, you may also call the HP Home & Home Office Sales Center
directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a
week.

I want to thank you for trusting HP and for making HP as your
preference for your printing needs. HP printers are top sellers due to
their features, and capabilities.

I would like to take this opportunity to invite you to enroll in our
My Print Rewards Program. With this program, you will get amazing
discounts on your printing supplies. Let me provide you a URL where
you can register:

http://www.shopping.hp.com/webapp/shopping/mpss_portal.do

Please subscribe to our e-newsletter where you will receive new
product info, coupons and other promotions. The subscription is free:

www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub


Customer Satisfaction is our store's top priority. Please tell us
about your email experience today. To participate, please click on our
Customer Satisfaction Survey.

Thank you for shopping at the HP Home & Home Office Store.


Best Regards,

Rose Q
Email/Chat Representative
HP Home and Home Office Store

------------------------------------------------



--- Original Message ---
From: "kenn...@hotmail.com" <kenn...@hotmail.com>
Received: 6/25/12 5:37:47 AM SGT
To: HP Home & Home Office Store <myhp...@hp.com>
Subject: Please select one

Name: KEN SPALDING
Phone Number:
Order Number:

Feedback: Is there a current model HP non-wireless PRINTER that's
compatible with my a6000n HP personal computer? I don't need a
wireless; and my PC doesn't "recognize" or accept the HP Officejet
4500 wireless my daughter gave me.


------ Please do not remove your unique tracking number! ------
<<#678514-1065830#>>


--------------------------------------------

[YetAnotherSanduskyVictim]

YEAH.

I and others I know got similar runarounds from HP "customer support."

The 4500 only costs about $55.00. But it's the principle that's the
sticking point.

[Shawn Hirn]

In article
<a44553b5-6545-4a67...@h9g2000yqi.googlegroups.com>,

Did you follow up by contacting HP's tech support?

[Gary Heston]

In article <a44553b5-6545-4a67...@h9g2000yqi.googlegroups.com>,
Kenneigh <perry...@hotmail.com> wrote:

>No wonder this firm is facing an uncertain future. Like Dell, HP
>doesn't do good customer service or product quality control. Before
>you throw cash at HP, check the following e-mail back-and forth.

[ ... ]

I have a HP 6300 that works OK via USB, but that's easier than WiFi.

You can try a sanitize and start over approach:

Download the most current drivers for the printer and the wireless
device in your PC, but do not install yet.

Power off the printer.

Delete the printer (I assume you're using Windows of some kind). Delete
any old copies of drivers.

Back up your registry.

Use regedit to eradicate anything referring to your printer.

Reboot.

Check and verify the printer hasn't been resurected by Windows.

Reboot again.

Install the current drivers you downloaded previously.

Reboot yet again..

Log in with administrator priviledges.

Turn on the printer. With any luck, it'll connect to your computer.


Gary

[HP HATER]

On Jul 1, 1:17 pm, Shawn Hirn <s...@comcast.net> wrote:
> In article
> <a44553b5-6545-4a67-9327-192441569...@h9g2000yqi.googlegroups.com>,

>
>
>
>
>
>
>
>
>
>  Kenneigh <perryneh...@hotmail.com> wrote:
> > No wonder this firm is facing an uncertain future.  Like Dell, HP
> > doesn't do good customer service or product quality control.  Before
> > you throw cash at HP, check the following e-mail back-and forth.
>
> > =================
> > From:
>
> > Ken Spalding

> > kenne...@hotmail.com
> > To myhpsa...@hp.com

>
> > ESSENTIALLY, you're saying I'm stuck with an unusable HP printer.
>
> > The information I provided (attached)  -- which I consider a formal
> > complaint -- should be forwarded -- BY YOU -- to one of the TS the
> > sites referenced below, and subsequently I should be contacted via an
> > appropriate respondent/site.   A doubtful outcome, given "your"
> > apparent unwillingness to follow through.  And please, no more
> > apologies.
>
> > Without question, I have acquired my last HP product.  And among my
> > associates, I'm not alone in this determination.
>
> > No wonder we read that HP faces an uncertain future.
>
> > KS
>
> > =================

> > From: myhpsa...@hp.com
> > To: kenne...@hotmail.com

> > From: myhpsa...@hp.com
> > To: kenne...@hotmail.com

> > Subject: Re: Please select one <<#678514-1065830#>>
> > Date: Mon, 25 Jun 2012 15:08:40 -0700
>
> > Dear Ken,
>
> > Thank you for contacting the HP Home & Home Office Store.
>
> > We have an All-in-One printer available for your needs. I'm glad that
> > you have contacted us regarding this, so we can have the chance to do
> > our best to assist you.
>
> > I would like to introduce to you the HP Officejet 4500 All-in-One
> > Printer - G510g. This affordable flatbed all-in-one with Ethernet
> > connectivity prints professional-quality color for a low cost per
> > page. Productive and reliable, this all-in-one can help you stay on
> > task at work or home. Let me give you a link:

> >http://www.shopping.hp.com/en_US/home-office/-/products/Printers/HP-O...

=======================

Of course!

HP tech support offers nothing but additional Web sites to contact.
Which offer more places to contact.

A worthless runaround.

[Jenneigh's Daughter]

Gary, your complex directions essentially require one to be an IT
specialist to follow them.

Personally, I would be reluctant take all the steps you recommend for
fear of placing my PC at risk.

And if Hewlett had turned out a quality product -- one that's
compatible with another HP product -- an unsuspecting purchaser
wouldn't, and shouldn't, have to be put through such a daunting
journey merely to hook up a $59.00 printer!

HP is at fault here. And the consumer should not have to bail a
failing company out.

[MadAsHell]

On Jul 2, 1:10 pm, "Jenneigh's Daughter" <clitte...@yahoo.com> wrote:
> Gary, your complex directions essentially require one to be an IT
> specialist to follow them.
>

> Personally, I would be reluctant to take all the steps you recommend for

> fear of placing my PC at risk.
>
> And if Hewlett had turned out a quality product -- one that's
> compatible with another HP product -- an unsuspecting purchaser
> wouldn't, and shouldn't, have to be put through such a daunting
> journey merely to hook up a $59.00 printer!
>
> HP is at fault here.  And the consumer should not have to bail a
> failing company out.

+++++++++++++++++++++++

Agree.

Recommend this complaint be kept open until resolution is reached.

[Malcom "Mal" Reynolds]

In article <a5145a12-9717-48f3...@q2g2000vbv.googlegroups.com>,

at the risk of pointing out the obvious, since you have a windows machine, is it
possible that the problem resides with windows and you should therefore contact
your friend service/tech reps in Redmond?

[BIG ASS CONNOISSEUR]

When or how will the purchaser recognize "resolution" ?

When Hewlett is acquired by a larger firm?

[Gov. Perry]

My entire staff in the Texas capital has turned in all Hewlett Packard
equipment and now uses another brand of IT items.

[Olivia Dunham]

On 6/30/2012 6:08 AM, Kenneigh wrote:
> No wonder this firm is facing an uncertain future. Like Dell, HP
> doesn't do good customer service or product quality control. Before
> you throw cash at HP, check the following e-mail back-and forth.
>

Thanks for the info.

Like you, I am having strong reservations about HP these days. I am
still milking life out of an old Deskjet 932C because the damn things
works so well! I am sure it will break at some point or they will quit
making cartridges for it. Until then...

About wireless: There is a lot of concern about the "smart" electric
meters around here because they are wirelessly connected to the power
company AND there are loads of people on alternative radio talking about
wireless computer connections around your house also being a problem.
Many seem to think all these radio waves can impact your health. I
think the jury is still out on the health issue, but I say why take the
risk if I don't have to? Considering what a pain these things can be to
get set up, I just say no.


--- Posted via news://freenews.netfront.net/ - Complaints to ne...@netfront.net ---

[Malcom "Mal" Reynolds]

In article <jtrhj8$18ed$1...@adenine.netfront.net>, Olivia Dunham <o...@nowhere.com>
wrote:

wow, almost 100 years of commercial radio, over 60 years of commercial tv, both
of which use high power transmitters and no known health problems. Now we have
low power devices and a sudden flurry of non-existent health problems.
Evidentally, less is more

[Richie]

My HP PC (a6000n), purchased in 2007, doesn't "recognize" HP wireless
printers, such as an Officejet 4500. So I can't connect the two
items.

I suspect that floundering HP intentionally made wireless printers
INCOMPATIBLE with older model PCs -- to try to force people to buy new
PCs?

What do you think?