On 06/25/2015 08:51 PM, LMehl wrote:
> Hello --
>
> In 2015 Feb I took a private 3-day tour of Vietnam's Mekong Delta. The
> quality of the tour was very poor, involving an inattentive and
> inconsiderate guide, poor accomodations, uncomfortable and dirty car,
> and an itinerary that differed from the brochure I was given by the
> travel agent who booked the tour...
My daughter is a tour director who works for many tour companies as an
independednt contractor, which is standard practice. She says that some
tour companies are very organized -- reservations at good places,
buses/transport on time and adequate, just what you'd want. Others get
the reservations wrong, choose food and accommodation that sucks, bad
transport, lost luggage, etc. It's the tour director's job to fix
problems for the guests, but they have limited capabilities to actually
change the venues chosen by the tour company. Some directors (like my
kid) are good at it and others suck badly.
Before taking a trip, try to find REAL reviews of the tour company.
Never easy to do finding actual reviews for anything, but it's probably
worth some effort.
If you have good documentation you might consider suing the tour company
in small claims court, but if you win and they appeal they can get a
lawyer and tie stuff up forever.
--
Cheers, Bev
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
The Marketing Professional's Motto: "We don't screw the customers. All
we're doing is holding them down while the salespeople screw them."
-- Scott Adams