Nordstrom's Snobbery?
victor
using my credit card.
The salesman asked to see my driver's license in addition to the credit
card. That was a bit too much, but then, he calls my credit card company
from the store. The credit card company then asks to speak with me. The
salesman hands me the phone and the credit card company representative, over
the phone, asks me to confirm my social security number and last 5
purchases. The salesman then bags the merchandise and hands it to me in a
disgruntled manner, disappointed that I was not the master credit card thief
he was hoping I'd be.
I complained to Nordstrom's through their web site and go no reply at all.
A woman, a lawyer, I dated once told me that she'd gotten similar treatment
at Nordstrom's where the saleswoman assumed that she couldn't pay for the
merchandise.
Anyone else get a case of dissing at Nordstrom's?
Ned Flanders
I love the King of Prussia store, always a nice experience. Are you
sure that it wasn't your credit card company trying to protect you?
If you shop out of character, it sets off a red flag, i.e., "call
center" on credit card terminal. Also, why not complain to the
floorwalker at the time?
Cheers,
Ned
Bryce
> card. That was a bit too much
If you used a MasterCard, you can file a complaint here:
http://www.mastercard.com/cgi-bin/contactus.cgi?template=ContactUsMV
Also see this eye-opening link:
http://www.in.gov/dfi/consumer/pdfs/id.pdf (the same document in PDF format)
Steven M. Scharf
> using my credit card.
>
> The salesman asked to see my driver's license in addition to the credit
> card.
This happens at a lot of stores. I've been asked at Target and Home Depot.
Invariably they'll ask at Home Depot when I'm buying something like chlorine
or a bag of screws, but not ask when I'm buying power tools; go figure. As
if
a thief would use a stolen card to buy four gallons of pool chlorine!
If he called the credit card company it was because it showed up on the
cash register to call. If you do not normally shop at a store like
Nordstroms
and all of a sudden are buying gift cards, it raises a flag. If it had been
merchandise, rather than a gift card, then it would not have raised a flag.
Gift cards are a favorite thing to buy with stolen cards as they are easily
fenced.
Scott & Tammy Shawver
society.
"victor" <vict...@comcast.net> wrote in message
news:IxKdnc_37es...@comcast.com...
Ricky
matter what I wear (business casual or raggedy shorts and faded t-shirt), I
get the same kind of treatment. Nordstrom custormer service is still one of
the best I've encountered.
"victor" <vict...@comcast.net> wrote in message
news:IxKdnc_37es...@comcast.com...
Elana
> Anyone else get a case of dissing at Nordstrom's?
So, wait...you're mad cause they made sure that your card wasn't stolen?
That someone wasn't charging things on your card that wasn't you? I'd
be happy.
E
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FRED WELLMAN
credit/debit purchase. I don't mind. Fred
jh...@mindspring.com
<fwel...@wideopenwest.com> wrote:
>In Columbus Ohio our Frank's Nursery asks for picture id for every
>credit/debit purchase. I don't mind. Fred
You don't mind that they are not complying with the m,erchants
agreement they singed in order to process charge sales?
You don't mind being inconvenienced and possibly compromised by a
clerk who is doing something they SHOULD NOT be doing?
You apparently are one of the sheep that shop!
mike
<jh...@mindspring.com> wrote in message
news:25q3bv01esovvfobr...@4ax.com...
> On Thu, 1 May 2003 21:31:45 -0400, "FRED WELLMAN"
> <fwel...@wideopenwest.com> wrote:
>
> >In Columbus Ohio our Frank's Nursery asks for picture id for every
> >credit/debit purchase. I don't mind. Fred
>
> You don't mind that they are not complying with the m,erchants
> agreement they singed in order to process charge sales?
huh? they sign an agreement NOT to check ID and compare it to the card? what
kinda BS is that?
or are you just talking about debit transactions?
jh...@mindspring.com
<mikein562...@hotmail.com> wrote:
>
>huh? they sign an agreement NOT to check ID and compare it to the card? what
>kinda BS is that?
>
>or are you just talking about debit transactions?
they sign an agreement that they WILL NOT check additional ID if the
customer presents a SIGNED credit card and the signature is the same
as that on the sales voucher! (They can not ask for ADDITIONAL ID
under the terms of the Merchant Agreement with the Car Issuer, unless
specific conditions exist or they are requested to do so during the
approval process by the Card Company!)
The following was also posted in an article earlier in this thread:
______________________________________________________
If you used a MasterCard {and were asked for additional ID}, you can
file a complaint here:
http://www.mastercard.com/cgi-bin/contactus.cgi?template=ContactUsMV
Also see this eye-opening link:
http://www.in.gov/dfi/consumer/pdfs/id.pdf (the same document in PDF
format)
_________________________________________________________
_
customer who claimed she never bought the item charged. so retailers cannot
trust card issuers.
however retailers are "free" (haha) to refuse purchases via major credit
cards :)
<jh...@mindspring.com> wrote in message
news:h2q4bv4jm21uoc4v7...@4ax.com...
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Binyamin Dissen
:>in one episode at former employer, the card issuer unfairly sided with
:>customer who claimed she never bought the item charged. so retailers cannot
:>trust card issuers.
Was there a signature?
Did the store try legal action?
[ snipped ]
--
Binyamin Dissen <bdi...@dissensoftware.com>
http://www.dissensoftware.com
jh...@mindspring.com
<post...@dissensoftware.com> wrote:
>On Mon, 5 May 2003 14:30:55 -0700 "_" <sal-(vbn> wrote:
>
>:>in one episode at former employer, the card issuer unfairly sided with
>:>customer who claimed she never bought the item charged. so retailers cannot
>:>trust card issuers.
>
>Was there a signature?
>
>Did the store try legal action?
>
> [ snipped ]
What makes you think that the poster has any information that would
justify denial of the claim made by the customer that they didn't
purchase the item in question? What legal basis would the merchant
have to justify taking an action as indicated by you in this case?
The merchant has remedies available in a dispute with the issuer and
how are we to know that the poster has all of the facts in the case
(note they are commenting on an incident at a FORMER employer).
What does having or not having a signature matter, especially if the
purchase was not made 'face to face', if it was by mail order,
telephone or over the internet there would not necessarily be any
signatures!
Binyamin Dissen
:>On Mon, 12 May 2003 20:37:22 +0300, Binyamin Dissen
:><post...@dissensoftware.com> wrote:
:>>On Mon, 5 May 2003 14:30:55 -0700 "_" <sal-(vbn> wrote:
:>>:>in one episode at former employer, the card issuer unfairly sided with
:>>:>customer who claimed she never bought the item charged. so retailers cannot
:>>:>trust card issuers.
:>>Was there a signature?
:>>Did the store try legal action?
:>What makes you think that the poster has any information that would
:>justify denial of the claim made by the customer that they didn't
:>purchase the item in question?
As he related the story and asserted that "the card issuer unfairly sided with
customer" one would hope that he is aware of the facts and can support his
assertion.
:> What legal basis would the merchant
:>have to justify taking an action as indicated by you in this case?
Fraud is actionable.
:>The merchant has remedies available in a dispute with the issuer and
:>how are we to know that the poster has all of the facts in the case
:>(note they are commenting on an incident at a FORMER employer).
Then support the assertion that "the card issuer unfairly sided with
customer".
:>What does having or not having a signature matter, especially if the
:>purchase was not made 'face to face', if it was by mail order,
:>telephone or over the internet there would not necessarily be any
:>signatures!
Perhaps one might wish to check credit card agreements with retailers, which
require signatures.
TarotCar...@invalid.net
<post...@dissensoftware.com> wrote:
Based on your response it is clear that you have sources of knowledge
concerning this matter (tarot cards or a crystal ball perhaps?) that
were not given to the rest of us or are just an opinionated SOB!
Binyamin Dissen
:>On Mon, 12 May 2003 22:24:23 +0300, Binyamin Dissen
:><post...@dissensoftware.com> wrote:
:>>:>>Was there a signature?
:>>Fraud is actionable.
In what way?
Be specific.