Personal data is any information from or about an identified or identifiable person, including information that Zoom can associate with an individual person. We may collect, or process on behalf of our customers, the following categories of personal data when you use or interact with Zoom products and services:
When you send messages or join meetings and webinars on Zoom, other people and organizations, including third parties outside the meeting, webinar, or message, may be able to see content and information that you share:
If you are in the European Economic Area (EEA), Switzerland, or the UK, or a resident of California or another U.S. state with an applicable privacy law, please refer to the respective dedicated sections below. Otherwise, at your request, and as required by applicable law, we will:
In order to exercise any of your rights as to personal data controlled by Zoom, please click here. Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others. As an account owner or a user under a licensed account, you may also take steps to affect your personal data by visiting your account and modifying your personal data directly.
To exercise your rights, please click here. If you have any other questions about our use of your personal data, please send a request at the contact details specified in the How to Contact Us section of this Privacy Statement. Please note that we may request you to provide us with additional information in order to confirm your identity and ensure that you are entitled to access the relevant personal data.
We only use your information in a lawful, transparent, and fair manner. Depending on the specific personal data concerned and the factual context, when Zoom processes personal data as a controller for individuals in regions such as the EEA, Switzerland, and the UK, we rely on the following legal bases as applicable in your jurisdiction:
Therefore, by using Zoom products and services or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK. Such countries may have data protection rules that are different and less protective than those of your country.
Zoom complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Zoom has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Zoom has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Zoom commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Zoom at: pri...@zoom.us.
If third-party agents process personal data on our behalf in a manner inconsistent with the DPF Principles, we remain liable unless we prove we are not responsible for the event giving rise to any damages. If you have a question or complaint related to our compliance with the DPF Principles, please contact us as indicated at the bottom of this privacy statement.
Under limited circumstances and after other available dispute resolution mechanisms have been exhausted, binding arbitration is available to address certain residual complaints under the DPF not resolved by other means.
Retention: Zoom retains personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law. Additional detail on retention criteria can be found under Retention, above.
To exercise your rights, please click here. California residents may also call +1-888-799-0566. To opt out of the use of cookies on our sites for interest-based advertising purposes, follow the instructions above.
We will acknowledge receipt of your request within 10 business days, and provide a substantive response within 45 calendar days, or inform you of the reason and extension period (up to a total of 90 days) in writing.
These rights are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law. We will need to verify your identity to process your access, deletion, and correction requests and reserve the right to confirm your state residency. To verify your identity, we may require you to log into your existing Zoom account (if applicable), give a declaration as to your identity under penalty of perjury, and/or provide additional information, such as providing at least two pieces of personal information relating to your account (which will be compared to information we have, such as profile information) or as we otherwise may already have in our possession, such as your email address and phone number. We will verify your consumer request by comparing the information you provide to information already in our possession, and take additional steps to minimize the risk of fraud. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney.
During a meeting I had an unstable internet connection for a while. The video froze a few times. Then a message popped up on the screen - see photo - Saying: "The computer " ***.***.**.*** " is attempting to access zoom.us on your computer. Do you want to allow this connection?"
The computer number looked like an IP address number. I've checked and it's not mine - though I don't have a static one, so theoretically it could have changed during the Zoom Meeting?? I don't know.
Trying not to be too enormously alarmed - but - have I been hacked somehow? Or is this an innocent glitch or one of my other devices attempting to connect somehow? I don't know if computers / devices have ID numbers in that format - do they? If they do, how do you find that number? All I can find is IP address, serial number, model number etc - none of which are the number in the message.
To provide accessibility feedback, report an issue, or request accessibility support, please email acc...@zoom.us.
For Canadian residents or customers, if you have accessibility feedback on Zoom Phone, please email zoomphone-c...@zoom.us . See the Accessibility FAQ for a description of our Feedback Process pursuant to the Accessible Canada Act.
You can join a Zoom meeting using a desktop, web browser, or mobile client. When you join a meeting with the desktop or the mobile client; you login to your Zoom account at the same time. If you join through the web browser client and the meeting requires authentication, you need to login to the Zoom Web Portal first.
The Zoom desktop client provides the most control during a meeting; see Zoom's comparison page. Staff/Faculty should already have Zoom desktop client installed by Self Service on a Mac or Software Center on Windows. On a personal machine you can download the client from zoom.us/download
The Zoom Web Portal provides access to your University of Minnesota Zoom account information. The first time you log in to your Zoom account you want to use the Zoom Web Portal (umn.zoom.us) to establish the account
I was wondering if someone can help me go in the right direction. We have recently installed a Sophos XG firewall and we have come across an issue where users are unable to log into a zoom meeting via a the LAN connection using a proxy.
So we have our guest wifi which is completely separate and that works fine (no proxy, transparent), we have our wired desktops and wireless laptops through the LAN ports and neither allow us to connect to the webpage.
What i have noticed though is that we can get to zoom.us homepage fine but when we click to any other page such as support.zoom.us or live training or anything else the same timeout message shows but im not sure why.
Thanks for replying! I just checked our TLS exclusion list and zoom.us has already been added there. But the browser side didnt work. I did look at the applications side and its already there too but set to medium. I cant see where i the option is to edit this to low?
Zoom is a cloud-based web conferencing service that allows users to meet online and share content. Join a meeting from a PC, Mac, desktop, laptop or mobile device -- wherever you have an internet connection. (No need to connect to the ODU VPN.)
Access Zoom in Canvas with the Course Collaboration Tool. Schedule, start and manage meetings directly from the tool. Students can join meetings and access cloud recordings from within the course as well.
Zoom meetings will only show up in Canvas if they are scheduled from the Course Collaboration Tool in Canvas. Meetings scheduled outside of this tool (directly through the Zoom app, for example) will not appear in Canvas.
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