MiniscopeV4 retrieve frame failed

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Anna Teruel

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Feb 11, 2022, 10:32:46 AM2/11/22
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Hi there,
I am having trouble trying to connect my assembled V4 Miniscope System. We purchased all the equipment in OpenEphys (assembled Miniscope V4, DAQ, coax cable, etc). I have read other conversations talking about the same issue. However, everyone seems to have a different origin and that's why I decided to start my conversation here. I have satisfactory programmed the DAQ box, as explained in other conversations. However, I keep getting the same error and feel confused about what's wrong. I'll list what I have tried:
1. Different computers with the same error
2. Different USB3 cables with the same error
I attach some pictures from our DAQ (where you can see 3 LEDs on) and from our Miniscope (with one LED on), as well as the error we get on our screen. Last of all, I wonder how do you turn on the scope LED... I have tried to do so with the Software, but no blue light turns on as in the miniscope workshop videos.

Hope I explain myself and would appreciate any help from you. 

Anna Teruel

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Feb 11, 2022, 10:35:30 AM2/11/22
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miniscope.png

Anna Teruel

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Feb 14, 2022, 5:16:22 AM2/14/22
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Problem solved! Sorry 

El viernes, 11 de febrero de 2022 a las 16:35:30 UTC+1, Anna Teruel escribió:

jennifer jensen

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Nov 8, 2023, 5:43:15 PM11/8/23
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Hi, would you mind sharing how you solved this problem? I am having a similar issue and it would be helpful to know what worked for you. Thanks! 

Anna Teruel

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Nov 9, 2023, 5:38:09 PM11/9/23
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Hi! 
I don't really remember what was it, because it's been a long time. But I assume I was not connecting it correctly. When you connect it, make sure that in your DAQ you get the three lights on. Sometimes, if you don't connect it properly you get one light slightly on. Then, it will probably raise that error. 
Hope this helps! 
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