Hi I saw quite a few people having issues with the retrieve frame error and I was wondering if anyone still has problems even after updating the firmware?
- I have two brand-new v4 miniscopes from OpenEphys - one I assembled myself and one was pre-assembled.
- I have a v3.2 DAQ that I used with my v3s - I updated the firmware and downloaded the newest software.
- Device Manager recognises it as 'MINISCOPE'.
- All 3 lights on the DAQ come on as well as the red LED on the miniscope.
- I don't use a behaviour camera - I've tried using both the v4+behaviour camera user config and the primary user config.
- Both miniscopes get the same retrieve frame error after connecting with Direct Show.
- I made sure to use a SS USB port (I tried two different ones) and have tried changing the deviceID but then it can't connect at all.
- I use the same DAQ, USB cable, and computer that I used with my v3s and they had no problem then.
- A neighbouring lab has the same problem with their v4 from oeps as well.
Anyone have any advice? This is sadly my last shot to get more data for my PhD.
Thanks,
Karolina