miniscope cannot connect

[Carlos]

Hi everyone,

I am having connection issues with the miniscope, with the error message "My miniscope V4 cannot connect to camera". It worked before but then stopped working.

All 3 status lights and the red light on the top of the miniscope were on, but not the blue light. We have tried the following but failed / did not work:

- Switching device ID with all combinations from {0,1,2} but cannot connect;

- changed a new coaxial cable (but the same problem remains);

- Firmware update: BUT the firmware updated failed in one computer and cannot be detected in FX3SDK for the other 2 computers;

- making sure the miniscope is connected to a USB3 port;

- tried different computers but none of them worked so far;

Does anyone happen to know what the problem could be?

Thanks!

Carlos

[Fa Peng]

Hi, there,

As for the device ID, it depends on how many computers the device is connected to. For example, if the device is connected to four cameras, it needs to test 0-3 {0,1,2,3}.

Firmware update, Set the DAQ Jumpers to "Boot from USB"。

Use a multimeter to test for a short circuit (positive and negative of the coaxial cable), from the DAQ to the miniscope.

Hope that this will help.

Fa Peng 

[Carlos]

Thanks for the reply, we have tested all the above but showed no issue. But we have discovered that we do not have a driver suited for the miniscope v4 (attached image).

Does anyone know which driver would we need to get the miniscope working again and/or where we could get it, or any potential underlying problems causing this (as it worked before)?

Thanks in advance.

Carlos

[Daniel Robert Griffiths]

Carlos,

Did you have any luck troubleshooting your problems? We just purchased several miniscopes v4.4 and are having similar issues.

Cheers,

Dan