Infogenesis Manual

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Kipa Crawn

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Aug 5, 2024, 1:22:32 AM8/5/24
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Im newbie with Square POS hardware. I have a nail salon business, with the old traditional CC machine, the CC terminal print duplicate receipt for each sell (One for customer and one for vendor to keep for record for both parties). Can Square POS software/hardware can duplicate receipt as mentioned?.

Hey there! With sign and tip enabled, you would have two receipts print out, but if you do not have that enabled, then we would not automatically print a customer copy of the receipt. NOTE: Sign and tip payments must be settled from the Square app within36 hours of the transaction.


Hi @palehorsetattoo thanks for checking in around this request. When duplicate receipts are required, I usually suggest that you create a duplicate printer station within your printer settings. That way, the printer is assigned role of printing receipts twice, and you'll begin seeing duplicate receipts print out.



To configure this, head to Settings > Hardware > Printers > Create New Printer Station, and assign the same printer you usually use for receipts. Ensure that "receipts" is switched on in the settings, and Save.


I need to automatically print 2 receipts for every credit card transaction, I can get 1 receipt to print automatically but then I have to manually go to activity and print the second receipt, then return to Register mode. Any ideas? Thanx


Printing a page a day is a lot of papers to clip onto the bank statement. Duplicate receipts are small and occupy less space and are less bulki than 8x11 pages. Since you have no way of printing monthly reports except by day then I have to print a page a day. This could be 20 pages. Attach that to my bank statement and is a lot af storage space. So it would be easier to have a date range of transactions or a monthly report by transactions than daily reports only. Hope I expressed that correctly.


We run a small optometry/opticianry office and also need to have 2 copies print at the time of the sale. We give one copy to the customer and the other copy has to be put in their file. It is very time consuming to have to navigate to a different part of the app to have to "reprint" a receipt after the fact, especially when we are busy. This would be very helpful for Square to incorporate this into the terminal much like many other CC processors have already done.


How can I get the receipt printer to print a receipt copy, one for the customer and one for the merchant (me) automatically? I know you can go back to the transactions tab and reprint it again, but I want to save the hassle. Many other POS terminals such as Moneris, TD, and etc, have this feature. It'd be great if Square can implement this feature.


We too need the option of an automatic duplicate "merchant copy" of the receipt.



My old-school bookkeeper (who is also my executive director... so I need to do what she wants ) is going crazy having to check the dashboard all the time to verify transactions. She just wants one extra slip per transaction (with the customer's name hand written on the receipt) for reconciliation, not a big report printed from the dashboard.


We also need to print two receipts, especially for cash transactions. We are a coop with multiple artists. When we do a cash transaction we give one to the customer and one gets clipped to the cash which is put in an envelope that goes directly to the artist. It would be really nice if there was a simple setting for this!


Hello @jason88! With Square, a record of the payments you acceps is securely stored and can be accessed from the Transactions section of the app or from your online Square Dashboard. There isn't a way to print two copies of a receipt automatically, but you can reprint a receipt anytime from your Point of Sale, or you can view/resend a receipt from your online Square Dashboard.


@Helen I actually got my square stand bundle today, and actually it does auto print out 2 paper copies with the tip line. It works. Now my only question is why does it print out a 3rd order receipt. I don't need the 3rd order receipt (it just wastes paper). Couldn't figure out how to turn that off.


Hello, I have the Square Terminal and would also like to print out two receipts for each transaction. Does the Terminal allow Sign & Tips Receipts, so that it will print 2 receipts? I already have it set up Quick Tips.


This should allow you to have a printed receipt for customers to sign and tip, and then an additional authorization slip. I think this is what you're looking for. If you're looking for how to manually print a second receipt, take a look at this thread. Let me know if you have any questions about this.


SQUARE: This has been something that customers have been asking about for years, myself included. Please, please, please add the option for printing 2 duplicate (or a customer & merchant copy) receipts automatically. Every transaction I make, I need to go through the transaction menu to reprint the receipt so that we have a till copy. Thank you for posting possible workarounds, but we need a solution and not workarounds. Because of this and another lacking features (lack of a "monthly statement" feature, and no way to setup recurring/subscription payments from our website... all of which myself and other keep requesting), we are very seriously considering going over to Stripe or another provider. Not a threat -- just the reality of one vendor not fill our needs and not acting on the needs as expressed by other customers.


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