Unable to connect to server

[Chris Coomes]

We have been setting up Minecraft Education Edition for the first time and are getting very frustrated. Having assigned the 27 licenses some of the students are unable to use the them as it keeps asking them to change passwords or says the accounts are not recognised. Others have managed to get them to work by clicking all sorts of buttons and changing passwords (not quite sure how they did it), so now they are in a the same world as me. But when I try to open the Classroom app I get 

Status: not connected, run the following command in M:EE to connect: /wsserver ws://10.0.14.75:1075 So there is no way to guide or set tasks for the students. They are just running around doing their own thing.

Have tried entering a world and pasting this but it did not work. Have also tried the steps below that I found online, but still no luck. Have tried a few places but noone at Microsoft seems to be replying and I can't find any "official" help online about what to do if it doesn't open the way you expect. 

Can anyone out there help or point me to a Microsoft contact that can please.  Am almost at the point of giving up after several hours of getting nowhere, but the students are really keen so I don't want to disappoint them. Thanks

Here's the steps I found online:

1. Go to the start menu 

2. Just type in on your keyboard: command prompt

 3. Right click on it and click on Run as an Administrator 

4. Copy this command and paste it in: CheckNetIsolation.exe LoopbackExempt -a -n=Microsoft.MinecraftEducationEdition_8wekyb3d8bbwe 

5. It may take a few attempts to try and paste the command in (to paste it in press right click on your mouse) but once you do, press enter on your keyboard 

6. If it says ok, then close the window

7. Launch the Classroom Mode app 

8. Sign in, and wait for "Not connected" message

9. Launch M:EE (Minecraft: Education Edition) and sign in 

10. Enter a world you want to host

11. Enter the command from the Classroom App by pressing / in minecraft and type the command (You may experience lag when you enter the command) 

12. Once the Classroom App shows a map of the world and other things you're done 

(You will have to enter the /wsserver ws://: command in minecraft every time you want to use the Classroom App) 

[Neal Manegold]

Hi Chris, have you tried contacting the official support for Minecraft: Education Edition? You can do so here.

https://education.minecraft.net/support/contact-us/get-in-touch/

[Chris Coomes]

Thanks, but I tried that but never got a reply. 

[Chris Coomes]

Just been trawling through the internet again and noticed that you used to be part the MS Education Team. Is there anyone at all that you can put me in contact with. I keep trying the official channels with no reply and another couple of weeks has passed with no progress. Our IT technician is stumped too. I'm really disappointed at the complete lack of support from official MS and don't know where to try.

On Wednesday, March 15, 2017 at 7:28:10 AM UTC+13, Neal Manegold wrote:

[Jonathan Palles]

Chis,

I have also been experiencing a lot of problems with Education Edition. The website is HORRIBLE and I am not getting responses to questions. I also tried to share a world and it was never approved (with no explanation). It just sat in my "Pending Approval" for weeks. However, once I posted a nasty Tweet about the troubles, I received a response within the hour from Neal Manegold. He responded and claimed the world was approved. However, now I have a duplicate world "Pending Approval" and when I click on it, the lesson seems to be gone ( https://education.minecraft.net/error ). Unfortunately, I have found little to no help from Microsoft, either. If you get a response, please let me know what channels you went through.

[Neal Manegold]

Hi there that's me. I placed back your lesson, it's not visible to you? You can always email me directly at ne...@microsoft.com happy to figure this out.

[Neal Manegold]

Can you email me a copy of the ticket you filed? I'll look at we'll. Email me at ne...@microsoft.com