Enter The Release Code Provided By Your Dlp Administrator Mcafee

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Aug 3, 2024, 5:51:53 PM8/3/24

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Compass for Windows: Full, local Windows Admin rights are required to both install and configure this delivery system. Local exams will also require these rights during exam delivery. For CATCs with limited access, an Admin Proxy can be utilized to store the credentials and only apply them to the Compass software when in use. Refer to the Compass for Windows User Guide and the Compass for Windows Admin Rights guide for more information.

Note: The Admin Proxy feature only allows temporary access when launching or using the installed software. For new installs or reinstalls, you must always be logged in under an Admin account.

The Autodesk Certified User (ACU) exams (in English/ENU only) have a toolbar that was added on December 8th, 2020. When first released, the task bar was on the far-right side of the exam interface. It has now been moved to the bottom of the exam interface. The taskbar allows you to click the icons located there as a simpler means to switch in between the Autodesk application and the exam window (see screenshot below). For more information on using the new toolbar, please see the exam tutorial.

The traditional keystrokes of alt+tab (for native) and Exams from Home (virtual) will also work as before in addition to the toolbar function. See our website FAQ for more information on Exams from Home keystrokes.

Relaunch the exam and have the candidate reset the project they are working on.

Check that the COM Add-ins and macros have been disabled. These procedures are considered a best practice when administering the MOS Office 2019 or MOS 2016 LITA (Live-in-the-Application) exams:

For Compass to function properly, it needs full Windows administrative rights to the machine. This can be accomplished either by having the current user logged in as an administrator, or configuring those settings in to Compass, which would give Compass administrative rights but not the user.

We have seen this happen with a few of our users who are on Windows 10 and Outlook 2016. Fortunately, a simple change to your Outlook settings should resolve the issue. This setting can be modified even while a candidate is taking an exam.

Please understand this is replacing a key that Microsoft has removed in 1809 but existed in earlier versions of Windows.

Important: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Certiport cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

Instead of authenticating Office and allowing you to move forward, after signing in at the prompt, you are presented some type of message indicating "This feature has been disabled by your administrator" or simply a blank window with no message and you cannot move forward.

Some Antivirus programs, like Windows Defender and Symantec AV, detect some of our self-extracting zip packages as a potential virus. We do check our files, and we can assure you that the files in question are not viral. The issue is with self-extraction code, which is causing the false positive. We are currently working on a different method to package our files, but in the meantime, we recommend that you add C:\Certiport to your AV/Firewall exceptions list.

This is a generic error with multiple causes. Clicking yes will provide you with details specific to the error, however there are many variations. The error will persist each time Compass for Windows is launched until fixed. This error is most commonly seen immediately after running updates when Compass closes and reloads.

Error after Updating: When this error occurs after performing updates, you can fix this by repairing Compass. This is done by running the Compass setup executable over the current installation without performing any uninstall* (with full Admin Rights). This is preferable because you are able to keep all of the product updates and do not need to re-download any exam content. If for some reason this does not address the issue a clean uninstall, reinstall, and downloading of applicable exam content will be necessary.

Note: This is not a total repair and when running the executable you will not see any repair message, just the normal installation screens. However, this will restore critical Compass system files. Ensure that you do not have any instance of Compass running when running the setup file as a repair. After setup completes you will need to log in as an Organization Admin to set the test center ID again, and you will see any required updates just like a clean install. Run the required updates and reconfigure any settings needed such as Admin Credentials, Proxy Server, and LAN settings, etc.

This error can appear after changes have been made to the Admin Credential settings in Compass. Normally you would need to close and re-launch the software before these settings will take effect. If for any reason Compass is unable to authenticate the new settings then you will receive this error. To resolve please check any settings that may have recently changed:

This error is generally seen after the Proctor enters their credentials and the Test Candidate attempts to launch the exam. This may occur before or after the exam tutorial, which shows up immediately after launch but prior to the exam timer starting. Review the following solutions when encountering this error:

Microsoft Office has not been Activated or opened for the first time: After the Microsoft Office software is installed, there could still be first-time/one-time prompts that appear after launching each title (e.g. prompts for registration, updates, cloud file syncs, add-ons, etc.). If Compass is the source for launching the corresponding Live-in-the-Application software for the first time, it is not designed to deal with these prompts and will hang up or produce an error. To address this, launch each Office program individually after a fresh install (and prior to testing for the first time or after a long break in testing) to ensure that the software opens to the default project screen.

Corrupt install of Compass: It could be stemming from a previous version of the software that was not properly uninstalled or became corrupted over time by some other means. To address this issue please perform a clean install by removing all Compass (or Console 8 if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD (i.e. C:\Certiport\*.*). Then proceed to install Compass; please refer to the Compass for Windows User Guide for more information.

Note: This option will also delete any exams that are "in-progress" on the affected computer. The exam session itself will stay open for 7 days, but progress within the exam will be lost. This process will also remove all exam content updates which may take significant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of Compass (and/or Console 8) that were not properly uninstalled, or became corrupted over time by some other means. To address this issue please perform a clean install by removing all Compass and Console (if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD (i.e. C:\Certiport\*.*). Then proceed to install Compass. Refer to the Compass for Windows User Guide for more information.

Note: This option will also delete any exams that are "in-progress" on the affected computer. The exam session itself will stay open for 7 days, but any Test Candidate would need to begin again on the same computer after the issue is resolved as the progress is stored locally (or move to another computer if time is a factor). Also note that this process will remove all exam content updates which may take significant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

This can be a problem with any Live-in-the-App exam on Compass for Windows if there is an issue with the Windows Documents folder or access to it because these exams not only rely on the locally installed software, but often external files placed by Compass that are needed during the exam as well.

This is a generic error message related to MOS 2016 exams. This error is usually caused by Office 2016 and the Windows profile used to take exams, not properly setup for the MOS 2016 exams. MOS 2016 exams currently require using an authenticated user and that all first launch dialog boxes for Office be cleared or disabled. If this error is occurring, the following steps should help resolve it:

After these steps are complete, Compass can either be configured via the Admin Credential setting with the same user account employed with Office; or continue to use the same account that was just used to run the Office application.

Important: If the software or operating system freezes a single, isolated time you can probably write it off as a one-off event. However, if you receive persistent freezing it is probably indicative of a greater problem. Ensure you are meeting or exceeding the Technical Requirements, and that you have closed all non-essential software prior to testing. Frequent freezes with the OS could indicate the need to repair or reinstall it. Consult your local IT helpdesk should this occur.

Windows Installer is a service that the operating system requires when software installations or updates are being performed. The call to start the service could originate from either a local, network, or internet based source. In any case, Certiport exam delivery cannot begin if the windows installer service is currently running.