Opening Map from Drive won't authenticate

[Daniel Vasquez]

Trying to open a map from Google Drive starts Mindmup but then gives me the message "MindMup needs your permission to access Google Drive." Proceeding to sign in just returns me to the same message. I tried signing in on Mindmup's website but apparently the "MindMup Gold license server is unavailable at the moment." Does this mean I can't access my map stored on drive while their servers are down? And when will I be able to access my map? I have a paper due that depends on notes I stored in that map

[Gojko Adzic]

In most cases, this means that something in your browser is blocking
access to data and/or google authentication. this can either be a
misconfigured browser extension (privacy blocker or ad blocker that
blocks too much), or something preventing google authentication to
store cookies. it could be that third party cookies are disabled in
the browser profile, for example.

gojko

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[Daniel Vasquez]

It was working fine yesterday and I hadn't changed anything with extensions or settings. I worked around the issue by opening a guest browsing session (Incognito didn't help). I'm no longer having the issue using my usual browsing profile on Chrome and trying to log in to Mindmup's site no longer complains about their authentication servers being unavailable so I'm led to believe Mindmup is requiring some sort of authentication from them, even though my map is stored in drive.

Anyway, I'm no longer having the problem

[Stellar Power]

I have the same issue, with a new profile in Firefox it works okay but on my real profile I just cycle through needing to authenticate. I have nuked my cookies and settings for Google and MindMup, and disabled extensions, to no effect.

[Gojko Adzic]

if you're getting this when trying to access a particular map, perhaps google drive for some reason isn't letting MindMup access it. Try opening it from https://drive.google.com, by right-clicking the file and selecting open with -> MindMup 2. This will tell drive to allow MindMup to open the map.

gojko

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[Stellar Power]

This is still an issue. the problem is a cross-origin request to the gold-api server, a temporary fix can be applied by installing an addon to allow CORS requests, such as CORS Everywhere for Firefox.

The errors in the console are:

Solicitud desde otro origen bloqueada: la política de mismo origen impide leer el recurso remoto en https://gold-api.mindmup.com/v2/license/request_license_using_google (razón: la cabecera CORS 'Access-Control-Allow-Origin' no coincide con 'https://drive.mindmup.com, *').[Saber más]

Solicitud de origen cruzado bloqueada: La misma política de origen no permite la lectura de recursos remotos en https://gold-api.mindmup.com/v2/license/request_license_using_google. (Razón: Solicitud CORS sin éxito).[Saber más]

Solicitud desde otro origen bloqueada: la política de mismo origen impide leer el recurso remoto en https://gold-api.mindmup.com/v2/license/request_license_using_google (razón: la cabecera CORS 'Access-Control-Allow-Origin' no coincide con 'https://drive.mindmup.com, *').[Saber más]

Solicitud de origen cruzado bloqueada: La misma política de origen no permite la lectura de recursos remotos en https://gold-api.mindmup.com/v2/license/request_license_using_google. (Razón: Solicitud CORS sin éxito).[Saber más]

Solicitud desde otro origen bloqueada: la política de mismo origen impide leer el recurso remoto en https://gold-api.mindmup.com/v2/license/request_license_using_google (razón: la cabecera CORS 'Access-Control-Allow-Origin' no coincide con 'https://drive.mindmup.com, *').[Saber más]

Solicitud de origen cruzado bloqueada: La misma política de origen no permite la lectura de recursos remotos en https://gold-api.mindmup.com/v2/license/request_license_using_google. (Razón: Solicitud CORS sin éxito).[Saber más]

Solicitud desde otro origen bloqueada: la política de mismo origen impide leer el recurso remoto en https://gold-api.mindmup.com/v2/license/request_license_using_google (razón: la cabecera CORS 'Access-Control-Allow-Origin' no coincide con 'https://drive.mindmup.com, *').[Saber más]

Solicitud de origen cruzado bloqueada: La misma política de origen no permite la lectura de recursos remotos en https://gold-api.mindmup.com/v2/license/request_license_using_google. (Razón: Solicitud CORS sin éxito).[Saber más]

uncaught exception: network-error

(Request from different origin blocked - cross-origin policy prevented reading the resource)

[MindMup Support]

On our end, CORS is allowed where it needs to be, so if you are getting a CORS error, something is interfering with your requests. This might be a third-party extension or a misconfigured router. I would not advise installing extensions to break security, CORS is an important aspect of keeping your browser safe.

Try using the application in incognito mode of your browser (this eliminates all extensions), and check if it works. If so, you have something in your browser that is breaking the flow.

[stella...@googlemail.com]

Okay, it was an extension, apologies. For reference, opening a private window in Firefox Quantum (64) doesn't disable add-ons, they are all loaded as normal hence why this was still occurring in a private window, which is what made me suspiciosu. Thanks for your help.

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[Brian Doub]

Hi, 

I edited and saved my mindmup this morning but was unable to share it or to export it as a PDF or PNG.

I am experiencing this authentification problem from google drive. I have turned off all of my extensions, followed the advice on their webpage: https://www.mindmup.com/tutorials/problems.html#signin and even tried accessing my mindmup from google drive in incognito mode. None of this has worked. I'm using the latest version of Chrome on a mac.

Any further advice would be gratefully appreciated. 
Brian

[goj...@gmail.com]

our hosting provider (AWS) had network trouble yesterday and this caused an issue with MindMup access. Everything should be back to normal now.