Control4 Remote

[Timmy Tatel]

Toclarify, the original NEEO remote was a Kickstarter project, and was intended as a standalone remote, which came with it's own hub. Unfortunately, support for the original NEEO remote was limited to 2 years from when Control4 bought the company, so there's really no ongoing support for this configuration.

The Halo, the Halo Touch, and the Control4 SR-260 remotes are the perfect hand-held interfaces to the whole home. Controls audio and video equipment, as well as lights and scenes, media browsing, voice control, and more. These beautiful remotes feel good in the hand, have an intuitive button layout perfect for one-handed operation, and are highly customizable.

Halo technology improves the smart universal remote experience. Built off of the foundation laid by previous generations, the new Halo Family includes important feedback-driven features like: an innovative Voice button, a full suite of backlit buttons, and Wi-Fi 2.4 and 5GHz support with an advanced antenna array with up to 5 times stronger signal.

A beautiful, new user-interface was designed for intuitive use while providing powerful controls, including thermostats and color-capable lighting, with incomparable media browsing and control, and new customization options.

Halo takes the premium remote to the next level with thoughtful additions that provide a truly premium experience for you. Pick up Halo from your Control4 Professional showroom and take advantage of the First Time User'' menu to get Halo up and running in no time.

Customization reaches a new level. Halo includes digital labels on custom buttons for immediate functionality recognition, and an innovative Color Shortcut Button for the standard red, green, blue, and yellow commands, or personalized options you want your Control4 Professional to program.

See all our latest smart home products at a Control4 Certified Showroom near you! Now through September, experienced Control4 smart home professionals will be hosting online and in-person #C4Yourself events to show you how you can make your dream home a reality.

Halo Touch is the new premium universal smart remote by Control4, built to offer the latest technologies and with a refined design to delight any user. The handheld interface includes a host of user-driven features along with thoughtful innovations that are sure to excite.

Halo Remote was built from the reliability, functionality, ergonomics, and modern aesthetics of the previous generations of Control4 Remotes. Halo was designed from user feedback, with thoughtful features developed with you in mind.

You will enjoy the ergonomic feel of the remote in your hand, and the tactile response as you use it. With its complete set of backlit buttons, Halo provides comprehensive, yet intuitive control for all your devices and media without becoming intimidating. The non-touch graphical display provides a beautiful user interface that provides access and control for your movies and shows, your music, lights, thermostats, ceiling fans, fireplaces, and so much more!

We have the products to enable control of virtually anything in your home, tied to a system that makes living and interacting with them easy for the whole family. Select what is most important to you for more information.

If I have selected a dealer via 4Sight and have also checked the permission box allowing the dealer to access my system remotely, does the dealer ALSO need my individual 4Sight user name and password in order to do remote programming?

Alternately, can/should the dealer be set up as an additional user with all permissions granted and be able to remotely program that way?

I allow my system to be serviced and updated remotely by my dealer, installer, or Control4 support personnel.I allow my system to be updated automatically with critical software updates from Control4.I want to receive Control4 product information to my email.

Prior to 2.4 you (the client) HAD to have 4Sight OR it was a request that could take hours (up to 24 max) to connect remotely (on daily chack-in) - but at least as far back as 1.7.4 it's worked the same for remote support.

Now, it MAY have been different back at 1.6 or perhaps 1.3 - fair chance it couldn't be done before 1.2.5 (a huge change in how a lot of system/composer functions worked). I won't claim certainty from memory THAT far back....

In case anyone is interested.....(I am OP), I ultimately asked the dealer why he needed my password while he was here doing some programming tweaks to my system, and he said that because I'm on 2.5.3, he needs my sign-on information to operate remotely. He said that for NEWER versions that he does not need my password to access my system remotely.

He suggested that since he was here, I could simply enter my login information into his system (a login screen for my system) once and it would be remembered on his system so that he can login remotely from then on. Seemed like I'd end up in the same place that I wanted to be in in the first place (dealer has access without knowing my password), so I agreed. Seem reasonable to you experienced folks?

Note that not EVERY dealer employee with a Composer License can access any or all clients registered under the account. Main admin can set to allow or dissallow it completely per user, not to mention set it to specific accounts only. On top of that, there's dealers and sub dealers which can muck up the picture for remote access as well.

As to why the person you're dealing with needs a PW - see above. There may well be very valid reasons for it. My advise? Make a new user with limited permission (in particular no account admin - and delete or change the password afterwards.

As for seeing the codes, yes a programmer can see your lock codes and/or change or set them (understand that if he/she couldn't neither could you with HE for example. Might be better if not, but then again, you could argue the same for any security installer. Or police officers and desk workers having access to someones personal info, or a doctor, or a nurse, or the local city employee, your employer and the HR and Account workers for your company and.....

No, a dealer only has access to systems listed under his dealer account.

If a customer unchecks the box to allow remote access, no one has access to their system remotely. If you need service, check the box, let him in, then un-check it after.

i recently bought / had set up control4 in my home. upon finishing the dealer mentioned that we set up a name and password for me and that he needs me to allow him to have access to this so that he can remotely change things at my place etc. he stated all his customers were set up this way.

If they are working remotely, they won't have access to the system via Navigator (what you see on your TV, touch panel, app for instance). That being said, if this is a remote dealer you've selected via the internet (i.e. These guys are not the actual installer in your area who you've welcomed into your home and trust) then I would be hesitant giving them the credentials.

The Apple TV remote itself drives me crazy, and both Apple and Control4 are abandoning people with older devices (pre-EA controllers), so I did the only sane thing I could do: I asked my dealer to switch my Control4 system back to using infrared for the Apple TV.

I used to have infrared control for my older 3rd-gen. Apple TV, prior to replacing it with the Apple TV 4K, for which we used network-based (i.e. IP-based) control from the C4 controller, as it is supposed to be "better" (on paper!). Needless to say, "better" these days is synonymous with MORE BUGS, as I now know from first-hand experience.

Controlling the Apple TV 4K with the C4 controller via infrared works like a charm, with a few minor differences. (I now have to use the MENU button instead of the SELECT button to get out of the screen saver, and to wake the Apple TV from sleep. On the other hand, I can now again use the PLAY and PAUSE buttons as they were intended to be used, instead of the non-standard SELECT button for play/pause.)

So I am back to a single remote (the C4 remote) for everything, and it's a huge relief. (Using a continuous trackpad instead of cursor keys for basic incremental navigation is INSANE. These engineers are crazy.)

It is a sad state of affairs, but Apple keeps breaking things without warning, and developers and users are left to scramble for solutions. Maybe eventually the C4 developers will have a working solution for tvOS 13 for their more recent controllers. But they've made it quite clear that they will no longer provide updates for older controllers, like mine, which is stuck at C4's OS 2.

Mark my words: One day soon, Apple will release a new Apple TV model WITHOUT an infrared sensor ("courage"), and THEN we'll be completely stuck with buggy network-based controlling. For now, at least, the current Apple TV still has a working IR sensor.

1) The most recent C4 driver for my controller for network-based control of the Apple TV would prevent the tvOS screen saver from kicking in. (That bug was introduced a few months back.) Now I no longer have this problem and the tvOS screen saver works fine again.

2) I also had never been able to let the Apple TV go to sleep because the remote pairing would get lost (even before the latest update). Now I no longer have this problem either, because infrared doesn't involve any kind of "remote pairing" (phew), and I can let the Apple TV go to sleep after a while. I just have to remember to use the MENU button to wake it up.

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