Urgent Need for Certified Project Manager at Madison, WI

[Sai Kiran]

Hi

Hope you are doing good..!!

Please find the Job description for Certified Project Manager position in Madison, WI below and revert back with updated resumes ASAP.

 

Title: Certified Project Manager

Location: Madison, WI

Duration: 07/14/2014 to 06/30/2015

Client: State of Wisconsin

 

Respond back with resumes to s....@tecreos.com

 

Job Description:

The State of Wisconsin, Dept. of Administration (DOA) is seeking a highly experienced service desk consultant to review our existing enterprise help desk service, analyze the operation’s effectiveness and develop a project plan to include design, development of options for service improvement. The enterprise service desk supports internal and external clients statewide utilizing a wide variety of computing services. This position would be responsible for transforming the current catch and dispatch service model to a knowledge centered support service model. This review will need to include all functions from contact inception through effective resolution and satisfaction measurement.

Requirements:

• Migrating from a Call Back to a Real-Time support model
• Development and implementation of knowledge centered support
• Definition and implementation of operational metrics
• Definition and implementation of customer satisfaction metrics
• Establishing process for communicating outage/emergency activities to multiple levels of the organization.
• Design and implementation of escalation policies and procedures.
• Determining staffing requirements
• Defining staff training needs and establishing training programs.
• Defining support strategies
• Implementing productivity tools
• Setting service level expectations
• Support center consolidation

 

Respond back with resumes to s....@tecreos.com