Congressman Andy Kim - Constituent Services Representative

[Matthew Anderson]

More info here - https://www.linkedin.com/posts/bengiovine_open-position-alert-congressman-andy-kim-activity-6928367910612582400-WAfm/?utm_source=linkedin_share&utm_medium=android_app

Congressman Andy Kim (NJ-03), a member of the House Armed Services Committee, House Foreign Affairs Committee, and House Small Business Committee seeks a hard-working Constituent Services Representative to serve in his Willingboro office. The Constituent Services Representative is a field representative & caseworker on behalf of the Congressman that acts as a public-facing community representative & as a liaison to various federal, state and local agencies. The Constituent Services Representative assesses problems & finds solutions in a professional manner and screens and refers cases, as appropriate. Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have the ability to work nights and weekends, have strong oral and written communication skills, including public speaking skills, excel at time management, manage multiple tasks simultaneously, and be able to maintain good working relationships with the Congressman, staff and constituents. An even temperament, ability to deal effectively with a wide range of personalities, and creative problem solving skills are essential.
 
RESPONSIBILITES
Interact with constituents via phone, email and in person
Establish, follow through and complete constituent casework

Keep accurate and complete case notes and alerts at all times
Interact with assigned federal agencies

Interact with local, county and state offices to make and accept referrals

Establish efficient processes to handle common issues and problems
Cross-train and accept changing areas of focus as needed
Build and maintain relationships with constituents, community leaders and organizations on behalf of the Member

Monitor and update the Member and Senior Staff of important local issues

Draft memos and staff the Member at public events and meetings
Manage special projects independently under the supervision of the Outreach Director and/or District Director

PREFERRED EXPERIENCE
Casework or other high volume, high touch work
Time spent in a customer service role
Prior experience in community organizing
Work with federal, state or local government
Experience with casework IQ program is a plus
Candidates with ties to New Jersey are strongly encouraged to apply
Candidates must be able to work a flexible schedule, including nights and weekends
 
TO APPLY: Email cover letter, resume and 2-3 references to NJ03r...@mail.house.gov with the subject line “Constituent Services Representative: [NAME]”. Please no unsolicited drop-ins, phone calls, or emails to the office.
 
APPLICATION DEADLINE: May 15, 2022 at 5PM EST
The office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status. People of all identity groups are encouraged to apply.