I use the "View as Webpage" option on most of my emails so I can easily access the online version of the email. (especially when creating lengthy automated series for clients) In the past 4-6 months, I find that the online version doesn't update with changes made within the dashboard. Please advise.
Is your issue that the View as Webpage link seems to be retaining a previous, copied version of the email? Does the issue still occur in other browsers, or while in Incognito/Private browsing mode? Can you elaborate on what updates aren't showing, and which dashboard you're referring to?
I use the 'view as webpage' to help track and view the current emails - especially in automated sequences.
I can tell you that the one that prompted me to come here looking for a solution is within my own account. The automation I am referring to is called: Business Growth Prompts.
An example is #19 - the Preview shows the correct version - but the 'view as webpage' - shows a version from before an edit was made.
I look forward to your advice
This has been happening consistently with our account as well. We use the web preview to share a copy of the email for internal review and approvals, but we're unable to do that now as we consistently do not see recent changes reflected (even after saving) in the web preview version that is accessed through the CC-generated "view in browser" link.
I don't think that advising each client to call CC'd support line is a wise or adequate solution. Clearly this is a back-end issue on Constant Contact's side.
the 501C# orgs that I support is being disserved by Constant Contact.
"Their disdain for your email results in me getting the message
reproduced below. For security reasons I use a text-only mail reader.
Constant Contact sends multipart-alternative messages supposedly to
provide plain-text mail in addition to pretty HTML. But the way
they extract plain text would draw a low grade in a freshman
computer-programming course: simply run together all the text
parts of the HTML. Any beginning programmer could do a better job
with a few hours work. Their dereliction reflects badly on
their customers."
My understanding is that the latest editor does NOT let the user fully control the ASCII or pure-text version of emails, instead sending a default version the user cannot edit. This can result in poorly formatted messages that are not attractive to the recipient, and thus reflect poorly on the sender.
Many of those on the lists I manage are on high-security networks that favor pure-text emails over HTML-rich versions, or include recipients who simply prefer text. Until now, I have always been able to fine-tune the text versions that CC sends out. The new editor seems to remove that capability. As much as i like Constant Contact, I can't justify staying with a service that forces me to send out emails that are counterproductive for a significant percentage of recipients.
I roll my own email using the Advanced Editor, and thus my text-formatted messages aren't auto-generated from text I type into the 2nd or 3rd gen editors. Previously, up until about 2 months ago, I could send myself a test email of my campaigns both in HTML and Text formats, as a sanity check.
I know it seems backward. But while the number of recipients using plain text email may be small (and perhaps even declining for all I know), they are not non-existent. And they are fiercely loyal to the format! People who choose to read in plain text are committed to it for some pretty serious and personal reasons. So I don't think we're going to convince them to stop using it.
That's why I think it's important for CC to bring back support of the plain text editor. We discovered how important it was to our audience when we recently switched one of our daily emails to use a newer template. We got complaints. We can't be the only ones. Has anyone else had this same experience? Would anyone else like to see this feature return to the editor?
I just got off a support chat to find out how we might have access to the plain text version editor with new templates. Apparently it no longer exists. We took one of our daily newsletters and recently moved it into a new campaign template in order to make it more usable on mobile devices. We had been using one of our old campaign templates that we'd been using for years, and it was not mobile friendly. So we were happy to move the campaign to a newer template. Unfortunately, after several recipient complaints we found that the plain text versions of our emails were simply not usable at all. The quote from one recipient was, "if you can't find a way to fix this I will unfortunately have no choice but to unsubscribe because in my email program I only read plain text emails."
And now we can't fix that problem at all. I understand the number of people using plain text format may be declining. But that doesn't mean they don't exist. And do I want to lose even 1% of my list due to this sudden lack of support of the format by CC? No I do not. Not even 1%. Not even 0.5%.
Presumably, it auto-generates a text-only version by magically extracting what it thinks is the plain text from my HTML. Which wouldn't be good in the first place ("Did it do it correctly? How would I know, there's no easy way to see what it's doing."), and is a particular problem because my HTML doesn't have any text to display! Yes, I know that deliberate, pixel-perfect design is frowned upon these days, but I have my reasons.
Note: I was able to work around the lack of a specified, not-auto-generated text-only version by sticking a DIV with 'display: none' at the very top of message (after the BODY tag, before the [[TrackingImage]] thing) and filling said div with text (broken up by P tags) to keep it all from wrapping together into one giant paragraph).
Text-only users will see a nicely formated text at the top, followed by a number of blank lines (also inserted into the invisible DIV), followed by a pile of gibberish (the IMG links from my HTML version) that can't be hidden.
It's soooooo strange that HubSpot still doesn't have the ability to create separate forms for adding contacts depending on the team. You can modify anything (left sidebar, right sidebar), but not the contact form! As a result, you need to have a form that contains all the specific fields of each team.
I would also prefer to have a super-laconic form in the mobile version, so that I can quickly create a contact during offline events by attaching a photographed business card of the contact that I can decipher later. But no.
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