Graphics Processor Incompatible Photoshop 2022

[Egisto Chancellor]

LateJune of 2022, Photoshop suddenly went cray-cray. The screen was freezing up, showing the opening screen behind my artboard. The whole program would freeze up requiring the good old CTRL+ALT+DEL. When I relaunched Photoshop (PS) I got this error:

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Thank you so much for this post. I have had the same problems, both with the graphics and trying to find helpful answers on the forums. When I saw your error screenshot that looked exactly like mine it was such a great feeling. Your fix instructions solved everything for me

I have been using photoshop 2023 for a while with no issues. I think I have the standard intel graphics card on windows 10. I opened it today as I usually do and then the same sort of error message came up.

OpenCL unavailable

DirectX unavailable

Insufficient VRAM 0MB of 1500MB

OpenGL available

GPU Detected: Unknown GPU (UNKNOWN)

What a mystery. You know, I vaguely remember a message popping up somewhere saying PS was discontinuing 3D features in future releases. Maybe the 3D filters are broken because those features were stripped from the program?

I have spent 3 hours chatting to Apple for them to decide that the issue is very much with Adobe. My Mac is 2013 and so doesn't support the latest Apple operating system (I'm on Catalina) but I have onle just started to experience this problem today. Any ideas?

The message is telling you that your graphics processor (GPU) does not have sufficient video memory (VRAM) for the current version of Photoshop. You will still be able to use Photoshop, but those functions that use the GPU will not work.

The reason that you see the message now, but not in previous versions, is that Photoshop's GPU functions are being rewritten to run on modern systems. That is partly forced by changes in modern operating systems and partly to increase speed with the image sizes we now take for granted. Unfortunately that means that some older systems will now not have the hardware to run those rewritten functions.

My advice to Jeff for what it's worth would be to replace rather than upgrade if he wants to keep up with the software technology. Denoise is well worth a look. In fact it is a huge advance, particularly in shooting at highish ISOs. I have tended to be sceptical about the various AI-related software innovations but this does really work. However, it is demanding.

I can't advise directly about Windows laptops as I've been entirely Mac for many years but I would offer the following generic advice when buying a new computer for Photoshop use. Always go for something with double the recommended minimum specs in terms of graphics (GPU) memory and RAM if you want to future proof it and especially if it can't be upgraded easily or at all. When I say recommended I do not mean the minimum specs that will work as this will always be lower and will become outdated sooner than later. The current recommended specs on the Adobe website for Windows machine are 4GB GPU memory and 16GB RAM. Therefore I would buy a machine with a minimum of 8GB GPU memory and 32GB of RAM if I was looking for something seriously future proof. That would probably be expensive. A quick glance at the Lenovo site shows no laptops with more than 4GB graphics memory.

You don't need a top end graphics card, as these are for video and gaming and these will be primarily for desktop machines. A top end one would probably set you back more than you are envisaging spending on the laptop. But you do need one with sufficient memory.

I just replaced my fairly high end desktop Windows PC with a Mac Studio (Apple M2 Max processor). What a speed difference with Photoshop and Lightroom, and no need to worry if the computer graphics hardware is compatible anymore. The Adobe Mac software targets the Apple silicon directly.

Yes. One great thing with Macs is it is possible to tell just from a quick glance at the Apple Store what will work well and how much it will cost. The unified memory architecture makes it very easy. And the laptops (MacBook Pros and Airs) are incredibly powerful.

Unfortunately Jeff is highly Mac-resistant as is evident in the Denoise thread. Otherwise I would have suggested a 24GB 15" M2 MacBook Air for around $2,000 that should be very fast and future proofed for several years.

I went from Mac to Windows in 1997 for several years. I didn't really go back as I had been a Mac user from the time I started using computers. At the time, Windows machines were a lot faster than Macs and they were just emerging from the dark ages of MSDOS with Win97. It wasn't about photography though. I needed MS Access for my work at the time and running two different platforms was not feasible. I went back to Mac in early 2009 after Apple had gone Intel, which made the path back a lot easier, as I could still run Access natively. After a year or so I stopped using Windows completely and yes I would never go back.

Everyone talked way over Jeff's head -- Jeff learned nothing NOTHING.

24GB refers to graphics processor?

Someone previously advised no lower than 8GB graphics processor.

Does anyone offer laptops with 24GB or at least greater than 8GB?

Am willing to spend $3K+

I couldn't see any when I had a brief glance at a few PC maker sites. Others may be able to advise but the likely answer you will get is that you don't need so much graphics power. That may be true now but give it a few years and you may be back in the same situation.

Really you would get yourself a very powerful MacBook Pro for that sort of price and learning how to use MacOS is not at all difficult in comparison to Windows. Apple make it very easy as they always have. Learning new stuff is good for the brain. I know a lot of video guys, where real power is needed, who have moved from PC to Mac laptops in the last few years since Apple introduced the new silicon Macs.

I've always been Mac-resistant due to the high cost. PC's aren't nearly as cool, but they do the job and are much, much cheaper. But then, I don't even use Photoshop. There are plenty of good alternatives out there now. Have never had to upgrade a graphics card.

My question would be, as in the previous thread, is it just happening when opening a file from Bridge into ACR or is it also happening when opening a file from the Finder. I wonder if there is a mixup with more than one copy of Photoshop installed. This is easy to check by going into the Applications folder.

I uninstalled my graphic driver then reinstall. When it will ask express or custom installation plz choose Custom. It will not overwrite, fresh instation will create. am using TUF-GTX1660S-O6G-GAMING graphic card with PS CC 2022 version. this method solved

The thing is, i forgot to mention i'm using dock station for my notebook (dell xps)... So when i use laptop screen it's all fine - GPU acceleration works, but when connected to 2 montitors via dock station (i-tec 5k dock station with usb-C and 2x display ports), its still grey out, witch is as supposed to be i guess coz dock gots its own 'graphic card' right?

I was having the exact same problem, since I use two monitors on a dell docking station. I have however found a work around. I am now using my main graphics monitor directly connected to the HDMI port for my laptop and using the other monitor on the docking station as before. Seems to work fine.

Dave, I need your help here. I am facing the same problem and I am using NVIDIA GeForce GTX 750. When I check the site for updated drivers it shows me only GeForce Game Ready drivers. Can this be used to solve this problem?

Having the same issue here as well. Running an RTX 3050TI 4gb with the latest available driver. Tried both express and custom install options both through the Gforce Experience app and then manually. No change whatsoever. Keeps getting the same error...

Im having the same problems with photoshop and updated all my graphics drivers albeit Im running with an AMD graphics card. My specs are below if there is any help you can provide me to alleviate this issue.

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