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Desiderato Merriwether

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Aug 2, 2024, 8:30:48 AM8/2/24

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I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.

call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?

I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.

I am new to the paypal. I am having problem how to link my bank account to netflix as they required credit card or debit card which it is usa but i am from canada so how that work when i click on netflix and need put paypal but they still want credit card or debit so how that work so can you explain how?

It sounds like you need to link your bank account to your PayPal account and then set up your Netflix account. You can add your bank account by logging into your PayPal account, click on profile, click Bank Accounts under Financial Information (If you do not see this step, Follow the instructions below), click Add, enter requested information and then click Continue, review the information and click Add Bank Account.

How about the fact that paypal seems to keep not fixing my account when i had mine linked to pay through my bank account all was fine till this month then all of a sudden it changes to my credit card i did nothing to change it and you guys at paypal blamed it on me when i did nothing to change it and its still not fixed yet even though you guys keep saying it is.

I have already linked my bank account to Paypal and it is verified. Everytime I try to set up the free trial with Netflix it asks for my Credit Card or Debit card info. I don't have a credit card linked to my Paypal account. My nephew has his Netflix fees coming out of his bank account and I want to do the same. I just can't get it to ask me to set it up using my bank account instead of a credit card.

I signed up for netflix using my paypal account however it keeps asking me for a crdit card. I dont have one because I only use debit and I cant afford any more debt. lol. 8 bucks a month is affordable. why doesnt netflix add a call my cellphone feature when setting this up and just get the account number and allow us to pay that way. I dont think a prepaid card would be wise considering it costs 4.99 to use once per transaction. if thats th case, netflix just wants to rip us off.... is that the case? I hate th fact paypal and netflix havent made a "partner" payment option whereas netflix is so big and everything.

how do i set up my debit. i have everything confirmed but still it asks me for credit card.......... if it doesnt work im afraid it will charge me in a month for a netflix account i cant even use.... my friend has hers set up and im just wondering why my debit wouldnt work ....

I have already linked 2 of my Bank Accounts to my Paypal profile & there is enough money to pay the monthly fees for my Netflix membership of $8/month. How will Netflix receive their $8 per. month--Will it be taken of the balance in my Paypal account or will it be charged to the card they are demanding I provide them with?

When I called "Kristi"/"Christy" over at Netflix she could not tell me how I would be charged for the monthly fee. She said all they receive is an email from Paypal saying that the money will be given to Netflix. This correspondence never explains how.

I do not want the monthly fee coming from my Debit card. I want the monthly fee to be taken out of the balance on my Paypal account. She told me my question is for the people at Paypal. So, Will it be taken of the monthly fee to maintain my Netflix account ($8 per month) be taken from my Paypal account or will it be charged to the Debit card they are demanding I provide them with?

First of all, I am sorry you are having so much trouble getting Netflix set up. I did go directly to the Netflix.com website and went through the sign-up/check-out flow and was able to select PayPal as a payment method. I was then directed to sign into my PayPal account. I do know that Netflix requires an instant payment which would require a credit card to be linked to your PayPal account. When you add a credit card to your PayPal account this does not mean you have to use the credit card as the funding source.

I am very glad to hear this. & yes, it is a complicated process but I think Netflix should be made aware of how payment will work. This seems to be a common question & I do not know why no one explains this to them.

I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times and to date no action has been taken. I was told I would be reimbursed but nothing yet and I am still being billed. My mother has been charged this $20.99 for over a year now. She doesn't even have a netflix account.

@Donnie51 This has happened to others as well. (Sorry for the Google search link. That's so that you can see posts that have been archived here.). These charges can occur when you select the "Join Now" button on the Netflix app rather than the sign-in button. Others have reported this happening due to fraudulent activity, presumably if the Rogers account gets compromised.

To get these charges stopped, you will need to figure out the service code and email address for the Netflix account that got created. You will then need to contact Netflix to get the (fraudulent) account shut down, and also contact Rogers to stop the Netflix billing on your account and to get the charges reversed.

If you subscribe to Netflix Rogers Billing and forget the email address or username associated with your Netflix account, you can retrieve it by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance.

There is an instruction set somewhere in the forum to find the rogue Netflix email address so that you can cancel the service for that account, and it goes something like the instructions that I posted above. Essentially, sign out of Netflix and then "you can retrieve the rogue email account address by accessing the Netflix app on your Ignite TV box or Ignite Streaming. Once you are in the Netflix app, choose a profile and click Get Help. Highlight the Member section, the email address listed is your username. If the Netflix app has since been logged out of, contact Netflix Help for assistance. Or, use the bottom instruction set, posted immediately above this paragraph to sign into your Rogers account, navigate to the overview tab and then select the Netflix badge and select Let's go. I'm guessing that it should show two email addresses?? Yours and the rogue email address? Just a guess. Hopefully you can identify the rogue address and use that to cancel the service with Rogers.

I have just talked to Netflix and they cancelled an account that did not hav my email. They can not refund me! Proceeded to Rogers and they have created a file to get problem solved. Will be waiting for Rogers respond and refund. Hope this is a help for other Rogers customers.

I did the same last month. I cancelled my Netflix premium account (which I never authorized Netflix or Rogers to charge me ) by calling Netflix. They said they'll refund me for that. But here comes the wonder, Rogers have added a Netflix premium charges on this month bill too. Now who is responsible ? I contacted Rogers again and they said they'll refund me. Rogers and Netflix do this without any transparency . Because when I asked Netflix that will you send me an email notification confirming that the premium account was cancelled and I'll be not charged for premium again, that they said they'll send the chat transcript as a proof. Why? Even Rogers never sent me an email confirmation that I'll not be charged for the premium in the future and they will refund for what they charged fradulently. That was also only in the chat history . I'm wondering why both these companies can't be serious and open about this.