Adobe Missing Tools

[Agenor Ramadan]

Ihad a similar issue after reinstalling Acrobat 2022 Pro DC 64-bit on a new build with Windows 11 Pro 64 OS, where most of my Quick Tools toolbar icons were invisible (clicking on empty locations would open them).

I suspected it was a display issue, and I found that the new clean install of Acrobat had entered my Dell monitor's icm settings into the 3 options for Color Management in the Preferences menu; i.e., RGB, CMYK & Grayscale.

we are stil having issues... today im getting the same thing after loggin into another device. ive tried the fixes above and doesnt seem to be working. could i have any other suggestions on what to try?

Good day. I/We are also having the same issue. Tried the same accepted fixes, to no avail. We need this for work. Any uodpate to when this might be fixed? Also, is there a way to get around this issue?

On a side note, I do see that we now have a web browser version of the full Acrobat DC caled "Acrobat Web", but this does not help us when security is a concern (Proprietary documents), when any of us are working offline, or working while traveling.

I also encountered this issue recently with Acrobat DC Pro. Tried the steps provided by Alfred, but it didn't work. I ran all updates, uninstalled and reinstalled, but didn't work. Since this is in a corporate environment, also logged on as admin and had the user try to login to Acrobat from the admin and still did not work.

Finally, not sure what did it, but I deleted the whole Adobe key in the Policies in registry editor and then uninstalled and reinstalled as a last resort and after reboot, had the user login and the tools all came back. Since I did all those steps together, not sure if that last reinstall did it or the deletion of the whole adobe, but since I did originally reinstall and that didn't work, I think it's probably removing the Adobe key. Not sure if there will be issues if you do delete that, but no complaints from the user since. Hope this can help others.

Hi there, I have recently upgraded my laptop, just before Christmas, and Creative Cloud has been transferred over to it. I only noticed the other week but when I opened Acrobat Pro DC only a small number of tools are now available - not the full suite. It looks like a standard version rather than Pro - it's missing many tools including 'Prepare a form' which is what I need. My version of Adobe Acrobat Pro DC is 21.0 and it's 64-bit. Has anyone had this issue? I have uninstalled and reinstalled the app. I have had Nitro added to my laptop - could there be a conflict with that? Any help would be appreciated. Thanks!

As the application works fine for a day on reinstalling and then starts exhibiting the same behavior, please get in touch with IT at your end to check the network settings and group policies and see if that helps.

I just wiped out my work laptop and reinstalled everything. The Acrobat Pro DC 64 works with all tools. I accidentally installed the 32-version after the fresh image of the laptop installed. I removed it and use the Cleaner to make sure everything is gone. My company installed a 32-bit Acrobat Reader automatically also. I removed it with the Cleaner. I rebooted the laptop and installed the 64-bit Acrobat DC Pro and it works. I have a hard time prior to wiping the laptop clean. I did the same before but it did not work until now. I will be back in 3 days and report the progress. For now, the issue is resolved on my end. Good luck to Louis.

I have gone back to my IT dept. They are currently looking at the licence, because when we look at which apps are avaialable to me - Adobe Pro doesn't appear. I will update you as soon as I know more.

I've spoken to my IT dept and they said they used this download when they added it to my machine - but this didn't seen to stay fully working on my laptop. The tools disappeared after a couple of days.

My co-worker had the same issue. She is trying to do everything just as you, without wiping out the computer. It is impossible to know which group policy blocked the installation or if uninstallation process completely removed everything. That was why I decided to wipe the computer and start fresh. I am glad that I did because the computer runs much better now with a fresh installation. All the tools are working well.

We have removed the app, cleaned the laptop and reinstalled it and now using the 32-bit version of Adobe Acrobar Pro DC. I still have the same issue. The tools appear straight after it being installed but then disappear the next day I go to use it again. I still have a ticket with my IT department but we still can't seem to find a solution.

I have installed Acrobat Pro on a second pc via Creative Cloud. For some reason I see the Reader tools only on that pc even though I am logged in. Repairing the installation, reinstalling didn't help. Activated devices only shows two which is fine. Any ideas on how to enable the full set of tools?

Please remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link -dc-downloads.html and check if that helps.

Unfortunately, I couldn't run the cleaner tool as I use Acrobat in a corporate environment which doesn't allow the execution of "unknown" software. Also, the cleaner page claims that the tool can only be used with standalone versions of acrobat which is not the case here as I had installed Acrobat via Creative Cloud.

What I did try (several times) was logging out of Creative Cloud and back in. Creative Cloud shows Acrobat DC as installed. I deinstalled Acrobat via Creative Cloud and reinstalled it from there. For some reason the version then switched from 64-bit to 32-bit. However, all tools beyond the Reader version are still missing even though the app claims to be "Adobe Acrobat Pro DC 32-bit".

I do not seem to be able to update to a newer version. I do not have the Check for updates option in Acrobat. I reinstalled once more through Creative Cloud. However, I still get the version shown above. I do not understand why Creative Cloud would install anything other than the latest stable version of Acrobat.

We are sorry to hear that. Please remove the application using the Acrobat Cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link -dc-downloads.html and see if that helps.

The Acrobat cleaner tool is used to remove the Adobe Acrobat/Reader DC application from the system. You may please proceed with the cleaner tool and reboot the computer once and then try to reinstall the application using the link shared earlier.

Hello All

Yesterday I began having some issues with my Adobe Acrobat Pro program where out of nowhere Markup tools where suddenly missing or not working at all on my Comment toolbar, see the attached image.

The steps that helped resolve the issus was; remove the application with the cleaner tool, restart the computer, download Adobe Reader DC with a new account, restart the computer again and then login with my subscribed account.

I have tried following the steps above multiple times, but it hasn't resolved my issues with Adobe Acrobat Pro.

I have only gotten a new one and that is every time I open the program I am met with a black homescreen and when I try and open a PDF directly from File Explorer I am met with an error window saying that there has been an internel error.

Though I still wish to share the log-files with you so you at Adobe can look at what might have caused the problems I had, where should/can I share them with you and is the whole folder or specific logs I should share with you.

Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Thank you for your reply. It may have been a backup version but I won't know as it was performed by the IT dept at my work. I have asked our IT helpdesk to try the options you have mentioned here as I don't have the authorisation myself. I will report back later with any news.

Thank you for this! I have been fighting this issue for months and could not figure out why my fancy version was missing so many tools (I was missing all the pro tools). I searched the internet for hours for solutions could never find anything that referenced this issue. I followed your instructions and now I have a full functioning version of Acrobat DC.

Yes, mine is still not working. I've had the 32-bit version reinstalled but that doesn't seem to make much diference. The tool appear for a couple of days and then they diappear again. My IT dept are currently looking into it so will let you know if I find out anything.

Would you mind sharing the version of the Adobe Acrobat DC you are using? Go to help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to help > Check for updates and reboot the computer once.

Please try to remove the application using the Acrobat cleaner tool -docs/acrobatetk/tools/Labs/cleaner.html and reboot the computer once and reinstall the application using the link -dc-downloads.html and see if that helps.

I don't see that problem on my end. I installed this on my home computer and I don't see that problem. Only work computer. I am planning to wipe the work laptop and reinstall a fresh copy to see how it goes. I will keep you guys posted.

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